Reviews: Branch Banking & Trust (BB&T) - Mortgage and Home Loan Refinance

Branch Banking & Trust (BB&T) - Mortgage and Home Loan Refinance Reviews

1.1 of 5 | 14 Reviews
Overall Rating
1.2
Rates & Fees
1.1
Customer Service
1.1
Knowledge & Expertise
  • Branch Banking & Trust (BB&T) is one of the top mortgage lenders in the south east. Established in 1872, BB&T Mortgage now has over 1,800 bank locations in 12 states and is headquartered in Wilson, North Carolina. BB&T focuses on providing solid customer service and expanding their mortgage offerings to better suit each customer's need.

    Related Provider Reviews: Branch Banking and Trust Debt Consolidation

    Headquarters: Wilson, NC
    Website: www.bbt.com/mortgage
  • Additional Information

    Branch Banking & Trust Loans serviced 177,963
    Branch Banking & Trust Top States NC, VA, SC, FL, MD, GA, WV, KY, TN

Bills.com Rating

3.5

BB&T Mortgage is a smaller lender able to offer a more personal touch to the lending experience. In spite of this, they don't have the same draw as larger lenders due to the limited types of loans they have to offer. BB&T Mortgage currently offers fixed rate and adjustable rate mortgages as well as Veteran's Administration mortgage loans.

Pros: Great Personal Experience. Knowledgeable Lending Staff.
Cons: Limited Variety Of Loans Available, Limited Coverage.

Reviews & Ratings

Where did my money go?

Avatar
David M.
Mesquite, TX  |  April 09, 2012
Show ratings detail Hide ratings detail

1.0

1.0
Rates & Fees
2.0
Customer Service
1.0
Knowledge & Expertise

We tried to move money from checking to pay for a credit card. All BB&T accounts. its now 10 days and I'm on hold again. I have been on hold a total of 3hrs. Some song and dance about taking 7 business days to make this transaction happen. Bull

Reply to a provider review

Mortgage Loan

Avatar
Deborah M.
Monroe, NC  |  April 03, 2012
Show ratings detail Hide ratings detail

1.0

2.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

After sending my docs 3 times to BBT for my loan in process along with paid appraisal and repairs I am a month into the closing set for early April.the processor is still asking for the same paperwork I sent her a month ago, Im not sure if it will go through, but their communication is null and void, rude, unorganized, and I will never do business with them again........wont return calls......on and on........BAD BANK to work with. Dont waste your time and nerves..........

Reply to a provider review
Avatar
Deborah M.
Monroe, NC  |  April 09, 2012
 
Rates & Fees
 
Customer Service
 
Knowledge & Expertise

My daughter is going through the same thing. Supposed to close tomorrow, now they are asking for the same docs we have given them 3 times. Complain to the OCC.

Reply to a provider review

Don't Go Paperless

Avatar
Susan P.
Virginia, VA  |  February 21, 2012
Show ratings detail Hide ratings detail

1.0

2.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

If you go paperless and think you can always access your statements online - YOU ARE COMPLETELY WRONG! What they don't tell you is that if you close your account or a potion of the accounts you might have with them - you will not ever be able to access your statement or cancelled checks. I have had other accounts and credit cards where accessing statements after then account is closed is no problem - BBT is just trying to make money by saying "its $7 each item because now we have to research and mail it"

Reply to a provider review

Loan Renewal

Avatar
Catherine K.
Richmond Hill, GA  |  February 20, 2012
Show ratings detail Hide ratings detail

1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

BB&T is a predator. Tried in vain to renegotiate a small lot loan, (less than 22K), no way with every option I proposed. I was turned over to their CARP program, Credit Assistance Repair Program, what a joke. Be prepared for foreclosure if this happens to you. They have been difficult and last week wiped out my business account without notification which lead to two insufficient funds charges and two bad checks.I will put all my assets in a coffee can and throw it in the ocean. Mad in Midway :(

Reply to a provider review

Horrible bank

Avatar
Just M.
Spokane Valley, WA  |  February 15, 2012
Show ratings detail Hide ratings detail

1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

My auto loan was sold to them. Worst thing that ever happened. Took three days to find a live person to ask a simple question WITH the help of one nice receptionist for BBT in Dallas..who looked for two days to find one person to anwser a very simple question. I told them not to call me, send my paperwork, and got six ..SIX automated calls after I asked them not to call with that system. Crappy bank, and the worst service I have seen in my life. Filed a complaint about them.

Reply to a provider review

USE THIS BANK ONLY IF YOU WANT YOUR MONEY STOLEN OR HID SO THAT YOU DONT HAVE ACCESS

Avatar
Genevieve S.
Dayton, TN  |  February 09, 2012
Show ratings detail Hide ratings detail

1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

Been trying for 3 months to get access to my electronic deposit, yes it was a huge amount of money but that is no excuse for it taking so long. No one can tell us where the money is and we have been given every excuse in the book. First they said it was more than the FDIC covers and they would have to have an underwriter,ok so underwrite it and give us the money. That was in November 2011, Now there is still no money and no one will tell us where it is.

Reply to a provider review

The worst in service / slow drive though. Lie to customer

Avatar
Phil H.
Dunedin, FL  |  February 09, 2012
Show ratings detail Hide ratings detail

2.0

2.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

Dunedin, Florida BB&T Mgn is the worst to manage problems. Is a yes man in fron of you but when you leave he does not do anything. They just lost a 3 million dollar account.

Reply to a provider review

Beware!! Fraudulent fees and no one to hold accountable.

Avatar
Scott J.
Fayetteville, NC  |  February 07, 2012
Show ratings detail Hide ratings detail

1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

I've tried to get BB&T to drop an unwarranted fee of over $1000.00 from my account for 5 years! Every time I bring my insurance verification to the branch I'm told it will be taken care of... and it never was. Now they say that it's too far in the past to drop. They take every opportunity they can to leach all the money possible through hidden or false fees. - Scott Jordan

Reply to a provider review

Watch what you sign

Avatar
Rebecca R.
Fort Myers, FL  |  January 12, 2012
Show ratings detail Hide ratings detail

1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

I am unemployed due to accident at work.My husband had an account with bb and t and when I recieved a settlement check I became joint in his account to have access to an account little did I know I was supposedly signing away my rights to use that money as I saw fit. mainly to pay dr bills so I could get my medicines and buy an electric wheelchair so I could maybe find some type of work.without notice bb and t withdrew 1400 dollars on a property loan my husband had prior to marriage they had foreclosed on.

Reply to a provider review
Avatar
Sara G.
Welaka, FL  |  March 10, 2012
 
Rates & Fees
 
Customer Service
 
Knowledge & Expertise

Just because its a joint account doesn't mean they can take YOUR money. You need to find an attorney and go after them. Don't delay. In the meantime, YOU write a letter to BB&T and demand the money returned. Send it certified mail. And tell them you're retaining a lawyer. If you can't afford one, go to legal aid.

Reply to a provider review

Terrible service - Possible the worst bak in the world.

Avatar
Kevin K.
Albany, NY  |  December 05, 2011
Show ratings detail Hide ratings detail

1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

My account was originally with Colonial Bank. Since BB&T took over the bank, the service has plummeted to rock bottom. (1) I ordered a new bank card, It took 2 months to arrive. (2) I was put on hold for 33 minutes before I hung up the line. (3) The bank began charging my account $4 per month for Easyimage statement fee without telling me. (4) Charges are high. (6) Staff are slow and unhelpful. If I could give this bank minus figures for my review I would. Goodbye BB&T, I'm going to a better bank.

Reply to a provider review

Difficult to say the least to deal with BBT

Avatar
Jo M.
Charlotte, NC  |  October 12, 2011
Show ratings detail Hide ratings detail

1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

They have no desire to help once you have obtained a mortgage with them. Simply say NO to any kind of help with an upside down mortgage.

Reply to a provider review

Bank from hell

Avatar
Blanch F.
Myrtle Beach, SC  |  August 05, 2011
Show ratings detail Hide ratings detail

1.0

1.0
Rates & Fees
1.0
Customer Service
3.0
Knowledge & Expertise

My husband and I are first time home buyers. We applied at BBT at Wright Blvd Myrtle Beach. We were prequalified for $100,000. We have a retirement income of $2,900/month. We didn't like the $90.000 home we found, we liked one for $110.000. We didn't think we were going to be accepted. Well they did, an even went as high as $114,000. We couldn't believe it. We didn't have the full closing cost and the mortgage lender continue to force us to take the house and loan. It's is banks like this that you never want to go to. Deceivers.

Reply to a provider review

Home mortgage

Avatar
Sue C.
Palm Coast, FL  |  June 05, 2011
Show ratings detail Hide ratings detail

1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

Very deceitful would not help us at all. Foreclosed on a house just to show us they were in control. Very nasty when it comes to customer service,

Reply to a provider review

Short Sale

Avatar
Debbie B.
Denver, NC  |  March 03, 2011
Show ratings detail Hide ratings detail

1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

BB&T is the most difficult bank that I have dealt with in short sales...impossible.

Reply to a provider review
Avatar
James B.
Jacksonville, FL  |  November 22, 2011
 
Rates & Fees
 
Customer Service
 
Knowledge & Expertise

BB&T is a predatory lender and no friend of the military. I strongly advise all veterans and military members to tell everyone in their professional and social network NOT TO BANK WITH BB&T. I have a mortgage with them, requested a loan modification and was denied, I attempted a short and they refused to provide a reasonable compromise even when I was willing to sign a promissory note of $50K. This is an unethical organization in my humble opinion and they their institution lacks any compassion for the sacrifices of veterans and military service member. My request for relief was a result of receiving Permanent Change of Station Orders as I am still on active duty. Please tell everyone you can to avoid banking with BB&T.

Reply to a provider review
Thanks for your feedback!

Get a Rate Quote

 
  • InCharge Debt Solutions

    InCharge Debt Solutions is a non profit consumer credit counseling firm that helps consumers manage and get out of debt. The program is available to consumers nationwide. The company also provides financial education resources and tools to help consumers.

  • Money Management International

    Money Management International (MMI) was founded in 1958 and is the largest non-profit credit counseling company in the industry. MMI provides consumers with financial education tools, as well as debt management plans to help consumers get out of debt.

  • IRS Tax Debts

    Offer in Compromise for Tax Debts

  • Pay Off Loans

    Help to Pay Off Payday & Credit Card & All Loans.

  • Deal with Tax Debt

    Ways to deal with IRS tax debt

  • Consolidate Debt

    Consolidate Debt & Consolidate Bills: The Debt Tips You Need to Know.

  • No Cost Mortgage Refinance

    No Cost and Low Cost Refinance Loan Tips - How to get a refinance loan with low costs of origination.

  • Pay Down Your Credit Debt

    Pay Off Credit Card Debt

  • US Bank No Closing Cost Refinance

    Can I get a no closing cost refinance with US Bank if I'm a customer? I want a low cost refinance mortgage loan.

  • CitiMortgage

    CitiMortgage is the mortgage lending division of Citigroup and is one of the top national mortgage lenders in the US. CitiMortgage prides itself on matching the right product to fit your needs. From asking questions and applying to making your monthly mo

  • Qualify for a Reverse Mortgage

    I am 62 years old and need to know if I qualify for a reverse mortgage.

  • Deed In Lieu Of Foreclosure vs. Short Sale

    What are the pros and cons of accepting a deed in lieu of foreclosure in comparison to a short sale?

  • Chase Mortgage

    Chase Mortgage is committed to building vibrant communities, preserving our environment and promoting an inclusive culture that benefits our shareholders, customers, employees, neighbors and future generations.

  • Benefits of a reverse mortgage

    Is a reverse mortgage the best way to go for my 84-year-old father?

  • Voluntary Repossession

    What is the difference between a voluntary repossession and one where the vehicle is snatched by a repo man?

  • Minimum Credit Score

    What is the minimum credit score I need to get a home loan mortgage?

  • Medicaid and Reverse Mortgages

    How does Medicaid handle payments from a reverse mortgage? Are these considered income?

  • National City Mortgage

    National City Mortgage is one of the nation\'s largest financial holding companies. They offer a full line of mortgage products, including refinance, purchase loans, debt consolidation and all mortgage products.

  • Fifth Third Bank Mortgage

    At Fifth Third, we work hard to be a successful, principled, involved financial institution that serves its customers and community. Since its beginning, Fifth Third has provided superior customer service and followed sound banking principles.

  • Equitable Reverse Mortgage Review

    Is Equitable Reverse Mortgage a good player in reverse mortgage?

  • 401K Hardship Withdrawal

    Are there any specific reasons one has to have for 401(k) withdrawal without penalty?

  • US Bank No Closing Cost Refinance

    Can I get a no closing cost refinance with US Bank if I'm a customer?

  • One Reverse Mortgage review

    What can you tell me about One Reverse Mortgage? Where can I go to learn more about reverse mortgages?

  • Freedom Debt Relief Information

    Is Freedom Debt Relief a good option for debt relief? Can you do a review of Freedom Debt Relief for me for my debt troubles?

  • Hardship based loans

    Need to apply for a personal loan due to financial hardship.

Tool Box   Easy to use resources to help you find solutions to your money questions

Thank you for subscribing!