CitiFinancial Reviews

2.0 of 5 | 3 Reviews
Overall Rating
1.3
Rates & Fees
1.7
Customer Service
2.3
Knowledge & Expertise
  • Since 1912, CitiFinancial has been helping people realize their financial goals and dreams. CitiFinancial offers competitive rates on mortgages, home equity loans, and personal loans. With over 1,500 branches nation wide, a CitiFinancial customer representative can help you find a loan for your needs. CitiFinancial is part of Citi, one of the leading international financial services company.

    Headquarters: Baltimore, MD
    Website: www.citifinancial.com
  • Additional Information

    CitiFinancial Loans serviced 277,315
    CitiFinancial Top States NY, NJ, FL, TX
    CitiFinancial Retail offices 3,000

Bills.com Rating

3.5

Having become a major mortgage lender by simplifying the mortgage approval process for borrowers, CitiFinancial offers consumers competitive rates and products. CitiFinancial has been improving its customer service by emphasizing its face-to-face service at their local branch locations to better help consumers along every step of the mortgage application process. The Website offers great information for first-time buyers looking to get educated on mortgages and the home buying process. CitiFinancial has more than 2 million customers in the US and is a reputable lender to work with for your mortgage needs. CitiFinancial though offers limited products with mortgage loans amounts up to $400,000 and home equity loan amount up to $125,000.

Pros: Plenty Of Local Branches, Competitive Rates, Easy-to-use Website
Cons: Limited Mortgage Loan Options, Lack Of Personal Touch, Inflexible Payment Options

Reviews & Ratings

POOR CUSTOMER SERVICE

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Battleboro, NC  |  December 19, 2011
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1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

Citifinanical customer service is not good. I wanted to make a payment for my husband. I got transferred and giving different numbers about four or five times. I still could not make a payment. Its like they want you to get behind.

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Citifinancial still offers unsecured loans.

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Boston, MA  |  December 07, 2011
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4.0

2.0
Rates & Fees
3.0
Customer Service
4.0
Knowledge & Expertise

Citi financial is about the only guy out there still offering personal loans; not bank of america, chase or anyone else seems to be doing these loans. Their rates are not good, but at least they have the loans.

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Mortgage Goons

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Caldwell, ID  |  October 31, 2011
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1.0

1.0
Rates & Fees
1.0
Customer Service
2.0
Knowledge & Expertise

Unwilling to help or talk to you if you can make your payments. Will hang up on you if you get tough with questions, and refuse to help you. When you push they tell you to call One Main Financial, which will tell you they cannot help and to call Citi-Finincial.

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