Reviews: Fifth Third Bank Mortgage

I've been banking with fifth third for over 10 years and naturally I went with the bank for my first mortgage. The loan officer was helpful in walking me through the mortgage process, but was at times unresponsive when asked about the various fees and cost when i was looking over the loan documents. It took us longer than we expected to secure the loan, but we were ultimately happy with the service we received.

never wrote a review before but I cannot give this bank a good review.

Called to asked about getting refinanced and they went through a bunch of questions with me and told me I was qualified for their streamline loan. They had me open up a billpayer account so I could receive extra savings on my interest. They wrote me an email saying not to pay my august payment because they would be closing soon on my loan. A few weeks went by and I never received any info. Running out of typing room. I am now contacting a lawyer for what's going on.

Horrible service! I think Fifth Third employees hate their jobs and their customers. Rude! They must take a class on how to be jerks. I have legitimate concerns over THEM not paying my insurance and taxes that are escrowed. Every year they don't pay them and I receive delinquency notices, call them and they tell me I'm wrong! I'm two seconds "late" and they are calling my office, cell, home! Yes, they don't believe in any grace period and harrass you. Due on 5th, they call you relentlessly on 6th...run!

I have a credit score of 793. I wanted to refinance at 50% of equity. I have been on my job for eighteen years. I owe a total of $1900 on cc. I pay my AmEx off every month. I have a perfect payment record. They denied my refinance request.

53 really dropped the ball this past yr as far as I'm concerned. Me=consumer with a cr sc at 800 & on same job over 14 yrs. My 1st situation with them involved them leading me on with a loan approval until 3 days before closing then making the decision the property I was purchasing wasn't worthy...even tho it appraised. Then 53 hounds me to re-fi my current home & I relent only to be told I wasn't eligible. Seriously? They get more $ from me ea month w/current loan so why should they?

The efficiency of the staff is excellent, that is in getting you off the line and going to the next customer. The mid management has grasp the concept of getting promotions by showing fast service and getting attention to their departments but the stars they are wining are at the expense of the customers.

Thanks to Fifth Third, i finally refinanced.

OK, it's the 21st century and no online mortgage bill paying? Are you kidding. Also, I can't even look up balances since there's no online access. Pitiful.

It's like this company goes out of its way to devise the most archaic, frustrating, and horrible customer experience possible. They pester me night and day to refinance even though I've told no fewer than 4 different agents that I can't refi now. I've tried to change my address multiple times, but I'm pretty sure that hasn't worked and I can't get through to anyone with their tortuous phone system. Why not go online? Oh, that's right, there's no web access. Total fail.