Reviews: First Internet Bank

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First Internet Bank Reviews

1.0 of 5 | 3 Reviews
Overall Rating
1.0
Rates & Fees
1.3
Customer Service
1.3
Knowledge & Expertise
  • About
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  • First Internet Bank was started in 1999 in Indiana. First Internet Bank is one of the first banks with no physical locations offering 100% online banking. Without the need to manage any physical branch locations, First Internet Bank is able to offer lower rates and fees.

    Headquarters: Indianapolis, Indiana
    Website: www.firstib.com

  • Additional Information

Bills.com Rating

4.5

This company is in the bills.com network First Internet Bank offers great rates and has a strong mortgage product selection. If you feel comfortable working with a loan officer online or over the phone, First Internet Bank can be a great choice. First Internet Bank has good service over the phone and on the internet, although hold times to talk to a customer representative can be long at certain hours.

Pros: Great Rates And Fees, Quick Processing
Cons: No Physical Office Locations, Can Have Long Hold Times

Reviews & Ratings

Lender fails at customer service.

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Nunzia C.
Brooklyn, NY  |  July 29, 2011
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1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

I must decline any further communication with a lender that has no idea of customer service. I have decided to use a co-signer and go the larger bank route. Nunzia Castrofilippo

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First Internet Bank Lender Review

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Josephine J.
Walnut Creek, CA  |  July 26, 2011
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1.0

1.0
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Customer Service
2.0
Knowledge & Expertise

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Waste of time

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Dan S.
Peachtree City, GA  |  July 26, 2011
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1.0

1.0
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1.0
Knowledge & Expertise

Their numbers on their website lures you in, only to find out they are full of it. Don't waste your time like I did.

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Ed M.
Westfield, NJ  |  December 22, 2011
 
Rates & Fees
 
Customer Service
 
Knowledge & Expertise

Dan S. Could you elaborate. How are they "full of it". Thanks.

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