Reviews: loanDepot

Frank is knowledgeable, honest and pleasant to work with. No pressure on doing a refinance, instead of asking me to keep my current loan. Very very pleased with his excellent service and honesty!!!!!!!!!!1

After reading some of the lousy experiences a lot of people have had; I felt I had to share my experience. 1)I had zero pressure 2)I was never asked for or paid a 495.00 fee I keep reading about 3)I did pay 350.00 for an appraisal that was refunded to me during the closing 4)I was promised a no cost loan; that's exactly what I received and closed in 30 days! 5)Documents required: 2 yrs. W-2, 1 month pay stubs, photo ID 6)Excellent communication 7)I never had to leave my house! Recommended! Steven L from Ma

They promise you everything to get the initial $495, then everything changes and you are scammed out of the $495...do yourself a favor and flush the money down the toliet, at least you will not deal with the frustration!

I started off approximately 2 l/2 months ago with Loan Depot trying to refinance a condo in Arlington, Va. The loan officer was a fast talker and promised a "no cost loan" which in fact would have cost more than $3,000. The loan assistant sent me several guess estimates that were no way correct. Then the week of closing they tried to play fast and lose and back out. I would not recommend them to anyone. In fact, I am going to write tot he Better Business Bureau and report them. I would rate them poor.

Applied with sales agent Joseph Malonzo, good experience, nice to deal with. Tons of pressure to perform ALL requirements within 4 hours or lose deposit. I'd have paperwork ready before applying to make sure the stress of performing doesn't get you. I was passed on to Ms. Utz, pushy not so friendly coordinator. Credit score of 834. Appraiser used comps that were not comps in my neighborhood. Appraised low, loan denied. No chance to call in another appraiser. Deposit gone. Back to my bank.

Fast and easy, on paper they had the best offer. Sal is the man and processing was amazing! Thank you loanDepot.

I applied for a loan with loan depot because my existing lender was offering me a refinance rate and closing costs higher than loan depot even though i have great credit and have never been late in a payment in the 10 years i was with them. I was very nervous after reading the reviewsof loan depot but to my suprise the process and outcome were great (settled within a month). My Loan processor Steven Lee was amazing. He kept in communication with me every step of the way, was professional & well informed.

Requests of underwriting from loandepot on questioning rent income deposits have gone beyond being rediculous. I have provided all documents in a timely 1 day turnaround yet UW continues to come back with questions. Was even asked to provide cancelled check for a $60 deposit, yes $60! With my income, credit history, all credit cards paid off fully every month, and absolutely no loans outside of my mortgage! I would think that I would be the ideal customer. I cannot imagine what folks have to go through that meet the average criteria for Loan Depot.

They have no understanding of Independent Contractors and our sources of income. They asked for more than 5 years of my tax returns and related contracts to prove income, plus all banking records to prove sources of cash. My credit rating good and equity was sufficient. They called me! After 6 weeks they turned the loan down because they didn't like that I had mixed income sources, more than sufficient even in my lowest year when I took off to care for an ailing parent. Avoid them.

still asking for documennt should have ask for everything up front

I was a little skeptical at first. I had a bad experience with my bank which forced me to seek ehlp elsewhere. I went on the internet and found LoanDepot. From the very beginning with Tony Mata, the appraisal and paperwork with Chris Santa Maria, I couldn't be more impressed and please with the entire excellent experience! Thank you!

The Bank of Kansas City and Bank of Aurora turned me down although my credit rating is between 756 and 804 depending on who you talk to. Kansas City advised they can not consider $2000.00 of income that I receive every month and have been for the last 15 months and will continue to receive for at least another 5 years. I know you guys really screwed up and gave loans to every Tom,Dick and Harry that asked for one and then had to be bailed out by the federal government. But now you are going too far the other way on underwriting and loan standards.

They said there were no fees, luckily my husband read all the paper work carefully, and noticed they were charging $1500 in fees!!! We switched and found a much better organization. It's a lot of trouble and takes time and very annoying to switch after one has exerted so much effort, but it was worth it.

I closed a loan with Loan Depot, or at least I thought I did. I went through the entire process including signing all the closing documents. I was applying for a loan that had a 16% LTV and I have an average credit score of 782. What loan company can't close that loan! Anyway, they wouldn't fund the loan because my wife, who is not the property owner or on the deed, won't sign a Homestead document that the closing attorney didn't feel was necessary. They are using that as an excuse not to refund my money.

credit score near 800 ,loan to value under 30%, and ample verifiable income. still at it in the 70th day. forget them.

I would not recommend Loan Depot, but I would not recommend ANY Lender that charges you to apply. The fact that you have to have money up front to "process" paperwork is a rip off. How about this approach? When I sign on the dotted line @ closing you will get your money then, i'll pay after you have given the services you offered. You get your when I get mine. So now the customer is out $500.00 like they could really afford to lose that money to begin with. Then the lender says "Sorry can't help you" but has walked off with the money. I am disgusted with the entire process at Loan Depot.

My refinancing experience with LoanDepot was very satisfactory. We found their representatives to be professional, knowledgeable, and courteous throughout the process.

I want to thank the LoanDepot experts, Ronnie M. Friedman and Thi Truong for the very personalized service they gave me during my loan refinance. My new interest rate was 4.625% with a 20 year mortgage instead of 30 years. All work was done using email and phone calls. When the time came to sign all the papers, a notary came to my home with the papers so I could sign. We started the application on June 29th, 2011 and on July 15th, 2011, my loan was approved. Please contact loan depot with your refinance needs. J.F.WALL

My loan officer did an excellent job keeping me informed and answered questions and always got back to me until the very end of the signing on process. Misunderstandings occurred and the loan could not be completed because Loan Depot could not fulfill it's promises for a match and beat rate offered by another company. So they lost my business.

Excellent customer services. the loan officer was very knowledgeable and very professional

Only reply was to give the company's diatribe: standard, mediocre and not impressive service from Loan Depot.

They didn't try to gather the right information to confirm acceptance of the loan.

while they were not able to fund my loan ,my deposit was refunded as promised.

I was looking for a line of credit from Loan Depot, this was unavalible but they were helpful.

Loan Depot was the first to contact us. They were professional but did not have the proper amortization charts to compare our current loan against their offer. With in 24hrs we had 2 other offers that were several percentage points lower and thousands less in fees. The other banks followed up but we never heard from Loan Depot again.

Customer service was terrible from Loan Depot. Will never work with them again.

Tried to refinance with Loan Depot. I locked onto a rate of 3.3% and paid the $495 fee. I was told there would be no points or PMI, and that the appraisal could go all the way down to the amount I still owed. When the appraisal came in, suddenly the rate was much higher, points had to be paid, and there was PMI. This despite my credit score of 825. Customer service said they would try to work something out, but Billie Jean never called me back. Quicken Loans gave me a great deal, and I highly recommend them.

No one ever bothered to contact me about my request, then I got an email asking to rate them. I only gave them one star because I couldn't give them zero. Looks like a bunch of people are unhappy, so I'm glad we never got in touch! Feel free to recommend someone credible...

I cannot really grade their "Rate & Fees" as we never got that far. We only got to, very sorry but we have nothing available for you. Loan Depot turned us down.

They got the job done. Heather O'Connell is fabulous. When I needed something, she got right back to me without hesitation. Her caring and prompt service was so different than what I had experienced previously in another re-fi situation. Kudos to Heather and to LoanDepot for having Heather.

to anyone who is interested in financing through loandepot, i would highly recommend alex ramirez. he was always very friendly, fast and efficient

The guy I talked with took my ssn, ran my credit and he never gave me a copy even though I asked him several times. I am not happy with Loan Depot. I moved on. Overall I do not like them since their service was bad and wouldn't return my calls when I kept asking them for advice and questions.

I was told by Loan Depot that my debt to income ratio qualified, verbally. Then they ran my credit report and it was excellent. I issued my credit card number for the $500 Loan Depot application fee to have an appraisal which came in less than I expected. I then received a letter stating that my loan was declined because of my debt to income ratio. What I don't understand is why it was approved when I applied for $165,800 & declined @ $135,000. No one will return my call I want a refund of the $500.

I selected loandepot.com based on their rates and the positive feedback that I found during my research. LoanDepot processed the refinance quickly and effectively. Rates, while not the lowest in the market, but were low, and I felt they were more reputable than other possibilities. They did not disappoint.

They lied to me. They stole 500 dollars from me and charged my account without telling me about it. I plan on taking this matter to the courts. I would never deal with these people ever agian. I consider them crooks and should be stopped.

This was the BEST experience with a loan I have EVER had. Ied. I have referred Teri Panzer, and then she told someone else, who then contacted you in the hopes of getting a loan. My only request would be a referral bonus.

Not once, but twice I was given documents that were not up-to-date or that had errors. When dealing with so many different numbers, it is imperative that they get ALL of the amounts correct when going to closing. This was not the case and my experience was quite stressful.

My Experience All the dealings I had with LoanDepot were very professional. I ended up not submitting my information because I was concerned that due to the market my home was not likely to appriase for a sufficient amount. I was concerned that I would be charged anyhow but I was assured that would not happen. Even though the charge was approved LoanDepot did not run it. What a relief. If I consider a loan again they will definitely be in the running.

I was disappointed with the research regarding my property taxes. I wound up adding $2100 to my loan for propoerty taxes when they were paid a month before my settlement by my old mortgage company. Now I have to go through the exercise of trying to get it back.

The entire experience was outstanding! I had shopped at other sites and lenders, but The Money Store was by far the best in customer service, as well as rates! The extraordinary responsiveness, knowledge, flexibility and professionalism continued throughout the entire process. Even after closing, when we had a question, they continued to be highly responsive. This organization should be a model for web-based organizations!

Yes,we did enjoy our Reviewer's Expertise and information that he gave us thank you very much .Frederick Rodriguez &J.P.

I found a better deal 3.875% with $500 total cost

Excellent customer service, highly recommended.

Good customer service and knowledgable representative. However, they failed to provide Notice of denial in accordiance with thr Fair Credit Reporting Act

I was negotiating back and Forth as to paying points to lower the rate and have heard nothing for a month NOW What's UP ???

I'm waiting for the Loan Depot To Pay my previous Mortgage Company, which should happen at any time. I refinanced for a lower rate. The employees were very polite and helpful. They are knowledgeable and friendly. I will recommend them to some friends of mine. AL P. Rhode Island

Things went quickly and smoothly up until closing. Once the papers were signed, it took over a week for the loan to be paid off and the cash out received, which was longer than I think it should have been and I was sent between my loan officer and the title company and the escrow company and nobody seemed to have answers for me. The pay off should have been made 3 days after the signing in my opinion. You should only work with one person and they should check with the title and escrow company.

Rates and fees were reasonable, about the same as the better offers I compared. The process went mostly smoothly, there were some delays on their end but they extended the lock period to cover. Some minor hiccups and miscommunications as might be expected, but they were very responsive throughout and seemed dedicated to keeping me happy. Would use them again.

Loan depot was very rude when they found out that they were not getting our loan. We found another lender with better rate and payment. they claimed they could beat the other lender if we e-mailed them the GFE. 1 - not sure if we should do that and 2 we told them to give us their best offer. They must not know what best offer means. The lender we went with was Journey Financial. they were much more polite and upfront about everything.