Reviews: M&T Mortgage

I have been having a similar problem with this company also. After 12 years and M&T buying my mortgage from Bank of America, my monthly payment went up 20%! Yes, 20%. Being a single mother of 2 small children, it has had a major effect on us.The reps are rude when you call and every time I try to cancel my PMI (which is well over-do) they give me the run around. I'm beyond fed-up!

This phone number has been turned in numerous times on the internet for violating the Do Not Call Registry. You'd think if they were above board and legitimate they would at least leave a message, but they don't. Three calls in one day reported by one user.

Our mortgage was sold to M & T bank by BoA in 2011. We have had nothing but problems ever since. We are good customers, and have our mortgage payment drafted out of our account every month, and have done that for the last 7 years. They decided to add insurance to our mortgage,even though we already had insurance. This caused our payment to go up. I have been trying to get the issues resolved for almost 4 months, with no resolve. Nothin but a bunch of idiots working there! STAY AWAY FROM M&T BANK!!!!!!!!!!

My wife Had an accident and cant work.So I wasn't able to make payments to them.Ive missed three going on four.We have been trying to work out the Harp program with them.After many phone calls and faxing them all the necessary paperwork, we received an offer.It states we have to make our new lower payments on time for 4 months to see if we can comfortably live with this payment.If we are late once then we lose our chance at the Harp and will be for closed on.Is this a scam?

M&T Bank does not allow mortgage lenders to pay on their account bi-weekly. If the loan is in a person's name, they should be allow to pay on their debt anytime. This practice is discriminatory to the lender as it does not allow them to pay off their loan sooner and allows M&T Bank to incur the interest cost. I hate that my loan was transferred to this bank and intend on follow up on this matter for illegal practices to the lender.

Same as everyone else...they screwed up my mortgage, didn't take the payment out, and now blame me, despite my having a paper-trail leading directly back to them. They're trying to push us out too...Only I'm not going. I'll stay and sue and sue until they break. I've got them dead to right in document after document but everybody's afraid to really go after them. If anyone's interested in getting into a class action lawsuit, post here and we can fight them together!

i agree and am experiencing the same things all those that have written before me. We were sold to M&T and they refuse to acknowledge our previous payment plan with other mortgage company. we are under and behind. M&T is not trying to help instead they seem like they are trying to push us out.

My loan was also sold to M&T from BofA. I have called numerous times trying to get info on refinancing under the new HARP program because I am 90K underwater on my property. The Customer Service agent keeps saying the the loans came over from BofA in three installments and they're waiting for Freddie Mac to give them the necessary info before they can refinance. Quite frankly I think it's nonsense. I can't wait to get my mortgage away from this bank.

My mortgage was also transferred from BOFA in December 2011. I have called customer service and been put on hold for over 25 min. I have sent them an internal letter asking about principal reduction (I was in the process of trying to get one from BOFA before the mortgage was transferred), but M&T has not said anything. I am about 100K underwater on an ARM. Does anyone know if they will do principal reductions ? M&T is unresponsive.

They took over my account from BOA. Called up today and said I'm behind on payments. I keep it paid 2 to 3 months ahead. Turns out they applied my last 3 payments to principle by mistake. Was told if I don't make the payments through their website instead of my bank account it could very well happen again. Never had this trouble with any other mortgage co.

M&T Bank became my mortgage lender after being transferred from Bank of America Dec 2011. I have been desperately trying to look into refi options through the new HARP program last month I was told they are waiting for additional information from Freddie Mac before they can being processing these loans. Today I called and the C/S told me that they do not process loans in the state of IL although they are my lender- Did they not know this in Feb? Her response to was was -elsewhere for service-No HELP

My current mortgage was purchased by M&T Bank and the process has been similar to a heart attack. I have been plagued with horrible and wrongful fees and told multiple deceptive lies by their end. I can't stand this bank. Do not use M&T Bank.

My husband's mortgage was sold to M&T Bank in December 2011. Besides the fact that we hadn't received any documentation (loan number, payment mailing address, etc) until January 27, 2012, our payments have always been sent AND received by the 6th. We spent days at a financial center in DC attempting to retrieve our new loan number, etc. Now, M&T bank has the nerve to contact us on the 5th of each month demanding to know why our payment was not received on the 1st! If it's NOT LATE, DON'T CALL!!

I applied for a loan and was preapproved with a lender that will sell my loan to m&t bank. By the time it came back from m&t underwriters i was invested nearly $3000(earnest money, appraisal, utility act, extension fees, etc). We met all of their conditions except the one i had no clue of which is having two months of house pymts sitting in my bank acct. I have money in the bank but just under their required amt and dont get paid until jan 31. I have 2 close with hud by jan 26 with no more extension to get

These people are total morons. I've called 10 times to tell them they have my personal property taxes incorrect. Each time they say they'll fix it. They never do. Today I got a check for a "reimbursement" of my escrow. So instead of paying my taxes, they sent the escrow money to me. Total idiots. And they don't care at all.

My mortgage got sold to M&T. The first thing they did was call me to welcome me to M&T to see if I had any questions, so I guess a good start. But when I asked if I could pay every two weeks instead of monthly, the guy had no idea. And he didn't refer me to anyone, or help me find the answer. Why even ask if I have questions when you won't answer them? What a waste of time, and what a bunch of idiots.

My mortgage purchased by M&T Bk.I sent my pymt in 12/5 they didn't post ituntil12/15. When I called customer service, they claimed it was the post office's fault.1st class mail does not take 2 weeks. My husband works for the USPS. I never had this problem with our last bk. Then I sat and waited for the next pymt coupon.On 12/21 still no coupon for Jan's pymnt. Clled again "Its just now being printed you shld be getting it soon." the rep then hung up,they want you to be late on pymts.Looking to refin @ local bk.

My mortgage loan was bought by this bank and it has been the worst bank i have ever had to deal with. I waited 1 hour and 45 min on hold for customer service only be told by the very rude agent that he was unable to help me. When i called him on his rudeness he refused to give me his name or ID #. I guess they dont record there calls as stated on the recording when you first call. Good thing for him. Very rude and verbally intrusive customer service agents. They sound more like bill collectors. deserve a 0

We just tried to refiance with M&T Bank and it was one of the worst banking experiences we ever had. This included inept work and a total lack of communication, along with blatant lying, etc. IF we could find an alternative (and we are looking), we'd change banks at a heartbeat and are continuing to look. Recommendation: STAY AWAY FROM ANY M & T BANK if you really want value, good customer care and an honest bank with evident integrity!!

One guy I spoke to was so unorganized I didn't trust him and the other thought he knew what I was asking but was to busy talking to really find out. What ever happened to customer service?

Most people on here said they had a very poor experience with M&T Bank. I, on the other hand, had a very good experience with them. Although they do have very strict underwriting rules, I am happy to know that they are not just giving out mortgages to people who can not afford them, possibly putting my loan at risk or having higher fees. From Cheryl to Bob to the UW, all were very professional and responsive. Thanks for everything

M&T Bank or M&T Mortgage has been calling my house for over 2 years trying to make me pay a mortgage with them that I have NEVER HAD! Every call to have my phone number wiped has been noted in their system, yet they continue to call every 6 months. They obviously don't know how to take a phone number out of their computers, how are they going to manage your mortgage?! These big mortgage banks have no idea how to handle customers.

I was approved for a mortgage by M&T Mortgage Bank on 3/11. They then took 2 weeks getting back to me regarding the appraisal. I finally got a copy of the appraisal on 4/7. The appraisal was dated 3/21. When they finally reviewed it, they rejected the loan because the appraiser commented that the road leading to the house was "Difficult to traverse" on a day following a 10" snow storm. The appriased value was $10K higher than the price. By the way, rates went up while they sat on the appraisal. Poor follow-up. BEWARE of M&T.