Reviews: M&T Mortgage

I was approved for a mortgage by M&T Mortgage Bank on 3/11. They then took 2 weeks getting back to me regarding the appraisal. I finally got a copy of the appraisal on 4/7. The appraisal was dated 3/21. When they finally reviewed it, they rejected the loan because the appraiser commented that the road leading to the house was "Difficult to traverse" on a day following a 10" snow storm. The appriased value was $10K higher than the price. By the way, rates went up while they sat on the appraisal. Poor follow-up. BEWARE of M&T.

M&T Bank or M&T Mortgage has been calling my house for over 2 years trying to make me pay a mortgage with them that I have NEVER HAD! Every call to have my phone number wiped has been noted in their system, yet they continue to call every 6 months. They obviously don't know how to take a phone number out of their computers, how are they going to manage your mortgage?! These big mortgage banks have no idea how to handle customers.

Most people on here said they had a very poor experience with M&T Bank. I, on the other hand, had a very good experience with them. Although they do have very strict underwriting rules, I am happy to know that they are not just giving out mortgages to people who can not afford them, possibly putting my loan at risk or having higher fees. From Cheryl to Bob to the UW, all were very professional and responsive. Thanks for everything

One guy I spoke to was so unorganized I didn't trust him and the other thought he knew what I was asking but was to busy talking to really find out. What ever happened to customer service?

We just tried to refiance with M&T Bank and it was one of the worst banking experiences we ever had. This included inept work and a total lack of communication, along with blatant lying, etc. IF we could find an alternative (and we are looking), we'd change banks at a heartbeat and are continuing to look. Recommendation: STAY AWAY FROM ANY M & T BANK if you really want value, good customer care and an honest bank with evident integrity!!

My mortgage loan was bought by this bank and it has been the worst bank i have ever had to deal with. I waited 1 hour and 45 min on hold for customer service only be told by the very rude agent that he was unable to help me. When i called him on his rudeness he refused to give me his name or ID #. I guess they dont record there calls as stated on the recording when you first call. Good thing for him. Very rude and verbally intrusive customer service agents. They sound more like bill collectors. deserve a 0

My mortgage purchased by M&T Bk.I sent my pymt in 12/5 they didn't post ituntil12/15. When I called customer service, they claimed it was the post office's fault.1st class mail does not take 2 weeks. My husband works for the USPS. I never had this problem with our last bk. Then I sat and waited for the next pymt coupon.On 12/21 still no coupon for Jan's pymnt. Clled again "Its just now being printed you shld be getting it soon." the rep then hung up,they want you to be late on pymts.Looking to refin @ local bk.

My mortgage got sold to M&T. The first thing they did was call me to welcome me to M&T to see if I had any questions, so I guess a good start. But when I asked if I could pay every two weeks instead of monthly, the guy had no idea. And he didn't refer me to anyone, or help me find the answer. Why even ask if I have questions when you won't answer them? What a waste of time, and what a bunch of idiots.

These people are total morons. I've called 10 times to tell them they have my personal property taxes incorrect. Each time they say they'll fix it. They never do. Today I got a check for a "reimbursement" of my escrow. So instead of paying my taxes, they sent the escrow money to me. Total idiots. And they don't care at all.

I applied for a loan and was preapproved with a lender that will sell my loan to m&t bank. By the time it came back from m&t underwriters i was invested nearly $3000(earnest money, appraisal, utility act, extension fees, etc). We met all of their conditions except the one i had no clue of which is having two months of house pymts sitting in my bank acct. I have money in the bank but just under their required amt and dont get paid until jan 31. I have 2 close with hud by jan 26 with no more extension to get

My husband's mortgage was sold to M&T Bank in December 2011. Besides the fact that we hadn't received any documentation (loan number, payment mailing address, etc) until January 27, 2012, our payments have always been sent AND received by the 6th. We spent days at a financial center in DC attempting to retrieve our new loan number, etc. Now, M&T bank has the nerve to contact us on the 5th of each month demanding to know why our payment was not received on the 1st! If it's NOT LATE, DON'T CALL!!