Reviews: New Penn Financial
New Penn Financial is a leading national mortgage lender founded in 2008 and licensed in 43 states. New Penn has a full line of mortgage offerings such as FHA loans, conventional loans, FHA Streamline, VA, Jumbo, and HARP loans. New Penn has retail offices across the nation with a strong presence in Florida, Louisiana, and Maryland.
Headquarters: Plymouth Meeting, PA Website: www.newpennfinancial.com
New Penn Financial is a great company that offers very competitive rates and has coverage in 43 states. New Penn Financial has a best rate guarantee that will match a lower rate or pay consumers $250. New Penn Financial offers a wide range of products to help you find the loan you need. New Penn Financial is rated A+ by the BBB and the team is dedicated to provide customers with superior customer service.
|Pros:||Competitive Low Rates, Best Rate Guarantee, Good Customer Service|
|Cons:||Limited Or No Retail Locations In Some States|
Reviews & Ratings
Everything was fine until.....
B/o Swarthmore, PA | April 16, 2013
Everything was fine until they sold our mortgage to one of their affiliates, Selene Finance, which has an F rating by the BBB. Selene Finance (which is owned by the same company as New Penn) is has horrible customer service, inflates our escrow, when they lost our tax bill. It takes a long time to get to speak to someone at customer service, then get disconnected (I think purposely). They have one address on their correspondence, then tell us by phone that was the wrong address to send our tax bill.
Needing a loan modification
Dyersburg, TN | April 16, 2013
This business is outstanding,the information the officer gave me was so helpful to my family and im really blessed today to have contacted this place and plan to use them in the future. Thank u so much new penn, debbie bell
Best Part of 2013
Nixa, MO | January 31, 2013
My recent refinancing experience was awesome! From the very beginning my Loan Officer was professional, courteous, and extremely helpful. Every step of the way she kept in contact and made sure things were clearly explained and as easy as possible. Greatest experience of 2013 so far!
Fenton, MO | January 30, 2013
Working with New Penn Financial has been a very easy process. After getting the run-around from other companies, I was pleased to have a relatively quick and painless process.
Kansas City, MO | January 11, 2013
Our LO was easy to work with and was straight forward when it came to explaining the documents needed for said closing. I would suggest New Penn Financial to any family and friends.
Lafayette Twp, OH | December 20, 2012
I liked that I was able to communicate by email with my loan representative and that she was quickly responsive. I chose New Penn because I received a letter in the mail which convinced me to look into refinancing whereas previous mailers didn't seem to speak to my particular situation. The benefit I received was all information being exchanged electronically rather than snail mail.
Wyoming, OH | December 18, 2012
New Penn did an awesome job working with us for an extended period of time in order to get our refinance processed and closed. We needed to refinance in order to reduce our monthly mortgage paymentand the experience resulted in a positive outcome for us and New Penn. I would recommend their services to any and all who are interested in pursuing a mortgagge refinance. Other companies promise but don't deliver. New Penn delivered.
New Penn Helped Us
Plymouth Meeting, PA | December 17, 2012
It was a good experience. You where able to help us when nobody else could. Thanks so much to our Loan Officer for his time and patience with us thru this process.
Clearwater, FL | November 20, 2012
Don't go through this company. We have been working with them for exactly one year and still have not closed on the house! We extended the contract 5 times and if we don't close by Friday we have lost this house! After ONE year and we are still in limbo! We have been working with the Branch Manager who NEVER returns calls, his voicemail box is always full so you cannot leave a message and he was just promoted to Branch Manager! This has been and still is the most aggravating year ever.
Strongsville, OH | November 09, 2012
Just wanting to give my thanks to a wonderful company, New Penn Financial. My wife and I really enjoyed dealing with our LO. He was very responsive and really delivered what he promised. Our LO really made the process very easy and fast. We will definitely recommend New Penn to our friends.
Very Smooth Refinance
Haymarket, VA | October 26, 2012
I got quotes from several different mortgage companies. There were a few companies with the lowest rates (New Penn Financial being one of them). Some of the other companies had links on their website to great reviews, but when you googled your own reviews, they weren't great, talking about long processing times. New Penn Financial closed on my refinance in under 4 weeks. The loan officer was very knowledgeable and responded almost immediately to any e-mails I sent. I would definately recommend them.
Haymarket, VA | November 15, 2012
It was Chris Woods
Hartwood, VA | November 11, 2012
Can you tell me who handled this mortgage as I am considering using them to refinance.
Dont Expect a Call Back
Covington, GA | September 24, 2012
They are quick to call you when you initially reply but after that dont expect them to answer your emails, call you back or answer your call after that.
Pensacola, FL | August 30, 2012
I just started the process of refiancing with this company...so far my loan officer (Ashley M) has been knowledgable and helpful, but that's the way it always starts out. So far an overall 5 but there are many parts to the process to take into consideration. Lets see how this goes...Kathy M...I will try and update this process weekly...
Charlotte, NC | August 21, 2012
Just finished refinancing our home! What a wonderful experience it was working with New Penn Financial. They did a phenomenal job with keeping me informed and made sure I understood the process every step of the way. I highly recommend this company.
Tampa, FL | August 09, 2012
My LO did a great job in working with us. We appreciate all of his hard work and dedication. I have told several of my coaching friends about him and I hope some of them contact him.
Columbia, MD | July 25, 2012
My loan officer advised me well. He made everything easy to understand. He followed up through email and phone. I never lost any work time and it didn't impact my work. I want to thank New Penn for the excellent support.
A Smooth and Pleasant Experience
Boonsboro, MD | July 21, 2012
New Penn Financial was a pleasure to work with. My loan officer, Lisa Escobedo in the Columbia, MD office, was very friendly and kept me up to date every step of the way. I was first drawn to New Penn because they, unlike so many other offers I get in the mail, puts their name boldly across the top of the letter rather than in fine print at the bottom (or not at all). They did not disappoint me in my refinance process and I highly recommend them.
Milton, GA | July 20, 2012
This is the 2nd time we refinanced with New Penn Financial due to the low cost compared to other lenders and also due to the excellent interest rates. It was a pleasure doing business with New Penn Financial.
Friendly Loan Officer
Folsom, PA | July 17, 2012
My loan officer was very knowledgeable and friendly. He presented my options very clearly. He got the job done very efficiently.
Thank you New Penn
Biloxi, MS | July 07, 2012
I just want to say, New Penn Financial is the best. I want to thank my Loan Officer Sita Lacap and her Manager Kim Herrington out of the Gulfport, Ms branch. They were very professional and knowledgeable. Sita stayed on top of my loan from start to finish. Ladies, you have made my retirement years in a cute Biloxi cottage a dream come true. Thank you ever so much!!
Jon Vogel is great
Auburn, GA | June 28, 2012
If it wasn't for his patience and knowledge, I would not have used New Penn Financial.
State College, PA | June 25, 2012
My experience was wondeful; eerything flowed very smoothly and on time. I have no complaints.
Venetia, PA | June 22, 2012
Lewis Walton was a pleasure to work with. He was very responsive throughout the process. I felt like one of Charlie's Angels - I never met Lewis, just received phone calls/emails with "assignments" - document gathering. :) Patricia, the notary that handled my closing was AWESOME. The whole procedure was completely "pain free". Thanks to New Penn for my future savings.
A great refinance experience
Ridgefield Town, CT | June 22, 2012
I just closed on a refinance in Connecticut that went really well. My concern going into the process was that New Penn would not be familiar with the rules and governances in my state, but that was never an issue. I didnt find any hidden fees or unexpected costs. I worked with Doug Silverman who I can't say enough positive things about: he was prompt, professional and kept me updated throughout the process, which was complete in 2 weeks.
Silver Spring, MD | June 20, 2012
Joe Moore was excellent my current mortgage company gave me the run around on trying to refinance for 5 months I was at my wits end but Joe got it done for me in about 2 weeks he was amazing. I can not thank him enough for all of his help. I am overly satisfied with your company.
Arlington, VA | June 20, 2012
Devin was a pleasure to work with, he did a phenomenal job with keeping up on each status. He worked with me every step of the way.
Up. Macungie Twp, PA | June 18, 2012
Kenneth Lambourne helped my husband and I so much. I worked in the title industry for 25 years and I wish that all of my customers were like New Penn Financial. I give a really big thank you to Mr. Lambourne!
New Penn Financial
Springfield, PA | January 24, 2012
They answered my questions, got my rate lowered, did it quick, I'm paying less each month...what else could I ask for?
Maple Glen, PA | January 18, 2012
New Penn Financial definitely exceeded my expectations. My refi was put in the hands of a true professional who answered all my questions and kept me informed of what was going on with my loan.
Aston, PA | January 13, 2012
I'm glad I went with New Penn Financial. I closed my loan with New Penn a few months ago and I'm enjoying the new, lower monthly payments on my mortgage. My loan officer was great and I would recommend him to anyone looking to refinance.
Couldn't be happier
Ivyland, PA | January 11, 2012
New Penn Financial was a big help. As a first time home buyer I didn't know much about the process of getting a mortgage. After an initial look I felt lost and confused really. When I turned to New Penn, they helped lay out the whole process from start to finish and answered all my questions! I just moved into my new house and I am loving it, thanks to New Penn.
Ridley Park, PA | December 13, 2011
I choose New Penn Financial because of their service. My Loan Officer called me back when he said he would, made sure I understood the process and kept me informed every step of the way. Any questions I had were answered promptly. I have recommended New Penn Financial to my sister.
Great Rates and Even Better Service!
Margate, NJ | December 13, 2011
I would highly recommend New Penn Financial to my friends and family. They answered all my questions other mortgage companies could not and helped me in every step of the process. They offered low rates and even better service. Thanks New Penn!
Maple Glen, PA | December 12, 2011
I recently refinanced by mortgage with New Penn. I spoke with a number of lenders and New Penn offered the lowest interest rate with no points. Process was also smooth thanks to my loan officer, Eric Lank. I would recommend New Penn to other people.
Philadelphia, PA | December 09, 2011
I went to New Penn Financial to refinance my house and was quite impressed with the company. The rep that I dealt with was very knowledgable and incredibly friendly. He was always available to talk and answered all of my questions. The whole process was quick and painless! I will most certainly be referring my friends and family to New Penn.
Promises never kept, Surprise!
Mishawaka, IN | December 06, 2011
Would never use again, Was given promises on phone but when closed found out much worse news. I was also bumped a 1/4% before loan closed, officer did not lock in or may have just needed more commission? This was suppose to be a streamline, no fees, well wait till you see your new escrow amount. Try to work with the mortgage holder first.
December 06, 2011
This company is a joke who drags their feet and makes promises they can not keep. Worked with them for almost a year and then finally gave up.
Bremen, GA | December 02, 2011
Brad Blastick was my loan officer and in the beginning very helpful, information wise. After the appraisal the rates he told me i was locked into changed. Then he informed me that i would have to escrow, which i was told i would not have too originally. Now i'm working with another bank and cannot get anyone to call me back to get the necessary paperwork to prevent another appraisal cost to me. I would NOT recommend this company...atleast in Georgia.
Excellent Service -- Excellent Closing
T/o Up Providence, PA | July 27, 2011
Even though we had a rather young, new employee, I always felt he gave our application his best effort. Whenever he wasn't sure about an issue or question of mine, he immediately checked into it and got back to me within one business day. All of our contacts at New Penn were courteous and helpful, the rates were extremely competitive (I checked), and everything went fairly smoothly. I would recommend them to friends and family.
Philadelphia, PA | July 20, 2011
loan officer took family leave and I never heard from the person that was supposed to take over
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