Reviews: New Penn Financial

New Penn Financial Reviews

3.8 of 5 | 13 Reviews
Overall Rating
4.1
Rates & Fees
3.8
Customer Service
4.2
Knowledge & Expertise
  • New Penn Financial is a leading national mortgage lender founded in 2008 and licensed in 43 states. New Penn has a full line of mortgage offerings such as FHA loans, conventional loans, FHA Streamline, VA, Jumbo, and HARP loans. New Penn has retail offices across the nation with a strong presence in Florida, Louisiana, and Maryland.

    Headquarters: Plymouth Meeting, PA
    Website: www.newpennfinancial.com
  • Additional Information

Bills.com Rating

4

This company is in the bills.com network New Penn Financial is a great company that offers very competitive rates and has coverage in 43 states. New Penn Financial has a best rate guarantee that will match a lower rate or pay consumers $250. New Penn Financial offers a wide range of products to help you find the loan you need. New Penn Financial is rated A+ by the BBB and the team is dedicated to provide customers with superior customer service.

Pros: Competitive Low Rates, Best Rate Guarantee, Good Customer Service
Cons: Limited Or No Retail Locations In Some States

Reviews & Ratings

New Penn Financial

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Steve S.
Springfield, PA  |  January 24, 2012
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5.0

5.0
Rates & Fees
5.0
Customer Service
5.0
Knowledge & Expertise

They answered my questions, got my rate lowered, did it quick, I'm paying less each month...what else could I ask for?

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Impressed

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Josh Z.
Maple Glen, PA  |  January 18, 2012
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5.0

5.0
Rates & Fees
5.0
Customer Service
5.0
Knowledge & Expertise

New Penn Financial definitely exceeded my expectations. My refi was put in the hands of a true professional who answered all my questions and kept me informed of what was going on with my loan.

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I Approve

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Michael D.
Aston, PA  |  January 13, 2012
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5.0

5.0
Rates & Fees
5.0
Customer Service
5.0
Knowledge & Expertise

I'm glad I went with New Penn Financial. I closed my loan with New Penn a few months ago and I'm enjoying the new, lower monthly payments on my mortgage. My loan officer was great and I would recommend him to anyone looking to refinance.

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Couldn't be happier

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William R.
Ivyland, PA  |  January 11, 2012
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5.0

5.0
Rates & Fees
5.0
Customer Service
5.0
Knowledge & Expertise

New Penn Financial was a big help. As a first time home buyer I didn't know much about the process of getting a mortgage. After an initial look I felt lost and confused really. When I turned to New Penn, they helped lay out the whole process from start to finish and answered all my questions! I just moved into my new house and I am loving it, thanks to New Penn.

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John B.
Ridley Park, PA  |  December 13, 2011
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5.0

5.0
Rates & Fees
5.0
Customer Service
5.0
Knowledge & Expertise

I choose New Penn Financial because of their service. My Loan Officer called me back when he said he would, made sure I understood the process and kept me informed every step of the way. Any questions I had were answered promptly. I have recommended New Penn Financial to my sister.

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Great Rates and Even Better Service!

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Zack L.
Margate, NJ  |  December 13, 2011
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5.0

5.0
Rates & Fees
5.0
Customer Service
5.0
Knowledge & Expertise

I would highly recommend New Penn Financial to my friends and family. They answered all my questions other mortgage companies could not and helped me in every step of the process. They offered low rates and even better service. Thanks New Penn!

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Low Rates

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Lori W.
Maple Glen, PA  |  December 12, 2011
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5.0

5.0
Rates & Fees
5.0
Customer Service
5.0
Knowledge & Expertise

I recently refinanced by mortgage with New Penn. I spoke with a number of lenders and New Penn offered the lowest interest rate with no points. Process was also smooth thanks to my loan officer, Eric Lank. I would recommend New Penn to other people.

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Impressed

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Kevin J.
Philadelphia, PA  |  December 09, 2011
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5.0

5.0
Rates & Fees
5.0
Customer Service
5.0
Knowledge & Expertise

I went to New Penn Financial to refinance my house and was quite impressed with the company. The rep that I dealt with was very knowledgable and incredibly friendly. He was always available to talk and answered all of my questions. The whole process was quick and painless! I will most certainly be referring my friends and family to New Penn.

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Promises never kept, Surprise!

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Jack M.
Mishawaka, IN  |  December 06, 2011
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1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

Would never use again, Was given promises on phone but when closed found out much worse news. I was also bumped a 1/4% before loan closed, officer did not lock in or may have just needed more commission? This was suppose to be a streamline, no fees, well wait till you see your new escrow amount. Try to work with the mortgage holder first.

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Joke

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Sarah C.
December 06, 2011
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1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

This company is a joke who drags their feet and makes promises they can not keep. Worked with them for almost a year and then finally gave up.

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Refi

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Tracy R.
Bremen, GA  |  December 02, 2011
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1.0

1.0
Rates & Fees
1.0
Customer Service
2.0
Knowledge & Expertise

Brad Blastick was my loan officer and in the beginning very helpful, information wise. After the appraisal the rates he told me i was locked into changed. Then he informed me that i would have to escrow, which i was told i would not have too originally. Now i'm working with another bank and cannot get anyone to call me back to get the necessary paperwork to prevent another appraisal cost to me. I would NOT recommend this company...atleast in Georgia.

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Excellent Service -- Excellent Closing

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Nancy C.
T/o Up Providence, PA  |  July 27, 2011
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5.0

5.0
Rates & Fees
5.0
Customer Service
5.0
Knowledge & Expertise

Even though we had a rather young, new employee, I always felt he gave our application his best effort. Whenever he wasn't sure about an issue or question of mine, he immediately checked into it and got back to me within one business day. All of our contacts at New Penn were courteous and helpful, the rates were extremely competitive (I checked), and everything went fairly smoothly. I would recommend them to friends and family.

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Re finance

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Donna E.
Philadelphia, PA  |  July 20, 2011
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1.0

5.0
Rates & Fees
1.0
Customer Service
5.0
Knowledge & Expertise

loan officer took family leave and I never heard from the person that was supposed to take over

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