Reviews: New Penn Financial

Everything was fine until they sold our mortgage to one of their affiliates, Selene Finance, which has an F rating by the BBB. Selene Finance (which is owned by the same company as New Penn) is has horrible customer service, inflates our escrow, when they lost our tax bill. It takes a long time to get to speak to someone at customer service, then get disconnected (I think purposely). They have one address on their correspondence, then tell us by phone that was the wrong address to send our tax bill.

This business is outstanding,the information the officer gave me was so helpful to my family and im really blessed today to have contacted this place and plan to use them in the future. Thank u so much new penn, debbie bell

My recent refinancing experience was awesome! From the very beginning my Loan Officer was professional, courteous, and extremely helpful. Every step of the way she kept in contact and made sure things were clearly explained and as easy as possible. Greatest experience of 2013 so far!

Working with New Penn Financial has been a very easy process. After getting the run-around from other companies, I was pleased to have a relatively quick and painless process.

Our LO was easy to work with and was straight forward when it came to explaining the documents needed for said closing. I would suggest New Penn Financial to any family and friends.

I liked that I was able to communicate by email with my loan representative and that she was quickly responsive. I chose New Penn because I received a letter in the mail which convinced me to look into refinancing whereas previous mailers didn't seem to speak to my particular situation. The benefit I received was all information being exchanged electronically rather than snail mail.

New Penn did an awesome job working with us for an extended period of time in order to get our refinance processed and closed. We needed to refinance in order to reduce our monthly mortgage paymentand the experience resulted in a positive outcome for us and New Penn. I would recommend their services to any and all who are interested in pursuing a mortgagge refinance. Other companies promise but don't deliver. New Penn delivered.

It was a good experience. You where able to help us when nobody else could. Thanks so much to our Loan Officer for his time and patience with us thru this process.

Don't go through this company. We have been working with them for exactly one year and still have not closed on the house! We extended the contract 5 times and if we don't close by Friday we have lost this house! After ONE year and we are still in limbo! We have been working with the Branch Manager who NEVER returns calls, his voicemail box is always full so you cannot leave a message and he was just promoted to Branch Manager! This has been and still is the most aggravating year ever.

Just wanting to give my thanks to a wonderful company, New Penn Financial. My wife and I really enjoyed dealing with our LO. He was very responsive and really delivered what he promised. Our LO really made the process very easy and fast. We will definitely recommend New Penn to our friends.

I got quotes from several different mortgage companies. There were a few companies with the lowest rates (New Penn Financial being one of them). Some of the other companies had links on their website to great reviews, but when you googled your own reviews, they weren't great, talking about long processing times. New Penn Financial closed on my refinance in under 4 weeks. The loan officer was very knowledgeable and responded almost immediately to any e-mails I sent. I would definately recommend them.

They are quick to call you when you initially reply but after that dont expect them to answer your emails, call you back or answer your call after that.

I just started the process of refiancing with this company...so far my loan officer (Ashley M) has been knowledgable and helpful, but that's the way it always starts out. So far an overall 5 but there are many parts to the process to take into consideration. Lets see how this goes...Kathy M...I will try and update this process weekly...

Just finished refinancing our home! What a wonderful experience it was working with New Penn Financial. They did a phenomenal job with keeping me informed and made sure I understood the process every step of the way. I highly recommend this company.

My LO did a great job in working with us. We appreciate all of his hard work and dedication. I have told several of my coaching friends about him and I hope some of them contact him.

My loan officer advised me well. He made everything easy to understand. He followed up through email and phone. I never lost any work time and it didn't impact my work. I want to thank New Penn for the excellent support.

New Penn Financial was a pleasure to work with. My loan officer, Lisa Escobedo in the Columbia, MD office, was very friendly and kept me up to date every step of the way. I was first drawn to New Penn because they, unlike so many other offers I get in the mail, puts their name boldly across the top of the letter rather than in fine print at the bottom (or not at all). They did not disappoint me in my refinance process and I highly recommend them.

This is the 2nd time we refinanced with New Penn Financial due to the low cost compared to other lenders and also due to the excellent interest rates. It was a pleasure doing business with New Penn Financial.

My loan officer was very knowledgeable and friendly. He presented my options very clearly. He got the job done very efficiently.

I just want to say, New Penn Financial is the best. I want to thank my Loan Officer Sita Lacap and her Manager Kim Herrington out of the Gulfport, Ms branch. They were very professional and knowledgeable. Sita stayed on top of my loan from start to finish. Ladies, you have made my retirement years in a cute Biloxi cottage a dream come true. Thank you ever so much!!

If it wasn't for his patience and knowledge, I would not have used New Penn Financial.

My experience was wondeful; eerything flowed very smoothly and on time. I have no complaints.

Lewis Walton was a pleasure to work with. He was very responsive throughout the process. I felt like one of Charlie's Angels - I never met Lewis, just received phone calls/emails with "assignments" - document gathering. :) Patricia, the notary that handled my closing was AWESOME. The whole procedure was completely "pain free". Thanks to New Penn for my future savings.

I just closed on a refinance in Connecticut that went really well. My concern going into the process was that New Penn would not be familiar with the rules and governances in my state, but that was never an issue. I didnt find any hidden fees or unexpected costs. I worked with Doug Silverman who I can't say enough positive things about: he was prompt, professional and kept me updated throughout the process, which was complete in 2 weeks.

Joe Moore was excellent my current mortgage company gave me the run around on trying to refinance for 5 months I was at my wits end but Joe got it done for me in about 2 weeks he was amazing. I can not thank him enough for all of his help. I am overly satisfied with your company.

Devin was a pleasure to work with, he did a phenomenal job with keeping up on each status. He worked with me every step of the way.

Kenneth Lambourne helped my husband and I so much. I worked in the title industry for 25 years and I wish that all of my customers were like New Penn Financial. I give a really big thank you to Mr. Lambourne!

They answered my questions, got my rate lowered, did it quick, I'm paying less each month...what else could I ask for?

New Penn Financial definitely exceeded my expectations. My refi was put in the hands of a true professional who answered all my questions and kept me informed of what was going on with my loan.

I'm glad I went with New Penn Financial. I closed my loan with New Penn a few months ago and I'm enjoying the new, lower monthly payments on my mortgage. My loan officer was great and I would recommend him to anyone looking to refinance.

New Penn Financial was a big help. As a first time home buyer I didn't know much about the process of getting a mortgage. After an initial look I felt lost and confused really. When I turned to New Penn, they helped lay out the whole process from start to finish and answered all my questions! I just moved into my new house and I am loving it, thanks to New Penn.

I choose New Penn Financial because of their service. My Loan Officer called me back when he said he would, made sure I understood the process and kept me informed every step of the way. Any questions I had were answered promptly. I have recommended New Penn Financial to my sister.

I would highly recommend New Penn Financial to my friends and family. They answered all my questions other mortgage companies could not and helped me in every step of the process. They offered low rates and even better service. Thanks New Penn!

I recently refinanced by mortgage with New Penn. I spoke with a number of lenders and New Penn offered the lowest interest rate with no points. Process was also smooth thanks to my loan officer, Eric Lank. I would recommend New Penn to other people.

I went to New Penn Financial to refinance my house and was quite impressed with the company. The rep that I dealt with was very knowledgable and incredibly friendly. He was always available to talk and answered all of my questions. The whole process was quick and painless! I will most certainly be referring my friends and family to New Penn.

Would never use again, Was given promises on phone but when closed found out much worse news. I was also bumped a 1/4% before loan closed, officer did not lock in or may have just needed more commission? This was suppose to be a streamline, no fees, well wait till you see your new escrow amount. Try to work with the mortgage holder first.

This company is a joke who drags their feet and makes promises they can not keep. Worked with them for almost a year and then finally gave up.

Brad Blastick was my loan officer and in the beginning very helpful, information wise. After the appraisal the rates he told me i was locked into changed. Then he informed me that i would have to escrow, which i was told i would not have too originally. Now i'm working with another bank and cannot get anyone to call me back to get the necessary paperwork to prevent another appraisal cost to me. I would NOT recommend this company...atleast in Georgia.

Even though we had a rather young, new employee, I always felt he gave our application his best effort. Whenever he wasn't sure about an issue or question of mine, he immediately checked into it and got back to me within one business day. All of our contacts at New Penn were courteous and helpful, the rates were extremely competitive (I checked), and everything went fairly smoothly. I would recommend them to friends and family.

loan officer took family leave and I never heard from the person that was supposed to take over