As one of the nation's mortgage leaders, Bank of America Mortgage maintains strong client relationships with responsiveness, innovation, and market knowledge. Bank of America offers a variety of loan products, including home loans, refinance loans, purchase mortgages, reverse mortgages and debt consolidation loans. They have a national footprint and are one of the largest retail lenders in the country, combined with their acquisition of Countrywide. Bank of America has a full suite of fixed rate and ARM products, including conforming mortgage loans and jumbo and subprime mortgage loans.
Related Provider Reviews: Bank of America Reverse Mortgage and Bank of America Debt Consolidation
Bank of America Mortgage gives borrowers many mortgage loan options with good rates. They have a helpful customer service team and provide helpful information on mortgage refinancing, buying a new home, and foreclosure. Bank of America Mortgage also provides an online tool to check the status of mortgage application to keep you inform of your loan application process. Bank of America Mortgage takes care of returning clients making them good for a long-term relationship.
Went through mortgage process with a BOA banker in Detroit. Most of the time he acted like I was bothering him. I had no problem qualifying and continued with the process. He delayed sending me the lending paperwork until it was closer to my proposed closing date. It turns out he raised the interest rate on the paperwork, likely thinking it would be too late for me to go with a different lender. I inquired about the change and was ignored. I dropped them and will never use them again.
I had used Countrywide as my source of financing and then they sold out to Bank of America. We have nothing but terrible experiences since then. The worst being the last month. Our home had burnt down Thanksgiving morning while we were out of town last year, 2013. Our insurance company then sent Bank of America a check on December 10 for the payoff amount. They sat on the check for nearly a month, 25 days to be exact. I called them to see what was going on and they said they could not find the check.