Established in 1864 in Memphis Tennessee, First Horizon Home Loan is now one of the premier financial service companies. First Horizon offers various financial products from mortgages, savings, personal loans, reverse mortgages. Its home loan division has a wide selection of mortgage products: fixed rate mortgage, adjustable rate mortgage, interest only mortgage, jumbo loans, and FHA loans. Consumers can also get pre-approved for a mortgage and receive a "pre-purchase rate protection" to prevent an interest rate increase after the pre-approval process.
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First Horizon Home Loan's website contains a wealth of information and tools to help consumers understand the mortgage application process and to understand the difference between each mortgage product. The painless ease of their online application system, however, is not carried over to customer service, where it can be difficult to get in contact with a customer representative. First Horizon Home Loans have good product choices and comparable rates. Its "pre-purchase rate protection" is a welcomed feature that protects consumers from a rate increase should interest rates rise once they are ready to finalize their mortgage loans. Although First Horizon Home Loans has a wide selection of products, those looking for great customer service may want to look elsewhere.