Quicken Loans Review: Quicken Loans is the largest non-bank mortgage lender in the USA. They are the second largest mortgage lender overall. Quicken Loans is primarily a call center based mortgage loan originator with limited retail presence.
Quicken Loans's dedication to serving their clients' needs is demonstrated by being named #1 in the nation for client satisfaction in mortgage origination by J. D. Power for the eighth consecutive year. They have also been named the top mortgage servicer by J.D.Power for the last four years.
Quicken Loans is based out of Detroit, Michigan and offers a full range of mortgage products, such as a 30-year fixed, 15-year fixed, 5/1 ARM, VA loans, FHA loans, Jumbo Loans, and more. Quicken Loans is owned by the owner of the Cleveland Cavaliers!!
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Quicken Loans offers a high level customer service and great loan programs and rates, making them a top choice for customers to experience a hassle free loan process. With over 25 years of experience, Quicken Loans is one of the top national retail mortgage lenders. They are the second largest mortgage originator in the US. Quicken Loans is the leader when it comes to client satisfaction. They offer a wide selection of loan programs that are suited to fit a wide range of consumers' needs, making Quicken Loans a great company to work with for both a home purchase and a refinance loan.
Quicken Loans service was very helpful. I never had any trouble reaching or getting quick call back from the loan officer or account manager. Very happy.
Had many mortgages over time and respect the value of credit. We were qualified, credit checked, and after a delay caused by their staff our loan was canceled aburptly. Why? Gee - rates went up! We had a nice lock at 3.6%, now it is over 4.2%. Our lock is not up until July 1. These guys need to be taken to court! Class action anyone?
They give you a rate in writing- and when you're ready to lock, the rate's mysteriously jumped up AND origination fees that were initially waived are suddenly back on the forms. I had the worst experience with Quicken- they changed their quoted rate 3 times and I've lost 10 days in the process.
I called Quicken loans to get their options for a single-family mortgage refi. After discussing a few options, I asked for Good Faith estimate by email, which any good company will provide. Instead, the hard-sell agent kept trying to get my credit card to lock with them for $500 based upon our 10-min conversation. I hung up. I suggest that you don't call them.