Reviews: Chase Mortgage

When I got to closing and saw the fees that they charged me I would have thought that I would have gotten a lot better service than I got, but I am happy with the loan getting done although they were really slow and unresponsive unless I kicked the process forward on my own.

Everything that could go wrong went wrong. Incompetence. The left hand doesn't know what the right hand is doing. No one cares about your closing date. The loan officers are too busy to do their job right. Go elsewhere!

Simply put, numbers given to me during my investigative quotes, were not accurate. Closing costs were increased by over $2000, and it was too late to turn back as rates increased. Very tedious process, took over 6 weeks. Actually needed to fax page one of my bank statement, titled this page left blank intentionally. Get the point. Loan officer quoted me inaccurate numbers. I should have realized during presale, when he kept saying, this will be a very easy process. BAIT and switch. STAY AWAY.

I started refi process with Chase in August,2009 and as of today, January 4,2011 the refi loan has not closed. I submitted all requested information in a very timely manner. The time spent submitting an unbelievable amount of documents and the frustration of dealing with Chase makes me wish I had gone somewhere else for this refi. Maybe this will come to a conclusion soon but I am not optimisic on that happening.

I have been dealing with chase since 8/09 for a home loan modification that was finally appoved in august of 2010. papers were sent to me 3 times once signed my first payment was due nov 1, 2010. once I tried to make payment I was informed that there was a hold on my acct which no one could tell me why. I was then told an error was made on chase's behalf. I inturn faxed 98 pages then was told they have all documents needed and would call within 2 weeks. Chase never called and instead a notice was sent saying was not not approved. Unreal.

It would be nice to get someone from Chase Loans on the line who can speak fluent, clear english after waiting 40 minuites!! They either have poor customer service or bad systems or just too many loan requests, but I cannot work with them anymore.

I am still waiting on Chase Mortgage for modification papers,have been making mod. payment for 13 mos. They are incredibly slow at Chase in responding.

I was going to refinance(or at least try) with chase mortgage. After reading the reviews, I decided to skip the hassle for an extra 1% savings. Thanks to all the honest people for their warnings!!!!! Good luck to you all.

These people did nothing to help then I went through the whole process and comes to find out they never even submitted my loan modification. The customer service was terrible they never even wanted help or give information. I would not recommend any service from this company.

Horrible! Horrible! Horrible! Do not go to Chase for an FHA Loan. They have no clue on how to process an FHA loan. We originally signed a contract to purchase a home on April 14, 2011. Chase came back and said that the "90-day" rule applied to the property so they could not finance it. The seller agreed to wait until May 17th, at which point we recontracted because on that date it "seasoned" and Chase could then finance it. Still waiting, and every two weeks, they keep asking for more time!

Chase's modification program does not help, but it causes people to be set up to have you short sell your home or have it foreclosed on. We lost a lot of income in 2010 and had to do a mod through Chase. Took my payments down $150.00 per month. The thing is we lost close to $1000.00 a month. Could not make 1 mod payment. Now, instead of trying to lower payment just a little more where we can make an affordable payment they intend to get us out one way or the other. Hey, that is just the how the banks stay rich.

Modification program is miserable and so stressful you are better off walking away. Save your time, money and well being. DONT DO IT! Hand them the keys and walk away.

Chase I hope you read this review since you control what goes on this website. Bottom line, you are an evil institution

I don't know where some of the folks live who wrote the negative reviews, but I had no problem with my Chase refinance. My loan officer was thorough and explained everything to me. There were a couple of glitches on the part of whomever was on the receiving end of my documents, but my loan officer was always available to straighten things out. My only complaint is that Chase sold by loan to Fannie Mae, altho Chase will service the loan. I have NO trust in the crooks at Fannie Mae.

Horrible!

10 years ago my mortgage was purchased by Chase. 3 years ago, I attempted to get a modification to lower my payment due to a disability. My income was reduced by 50%. After applying, faxing volumes of paperwork at 1 dollar per sheet and many dead-end phone calls to Chase, I was told my refi was not possible because Chase could not verify the address of my home. I can not believe in the age of computers this was possible! I did find a local bank to refi with. Chase is a joke!!!!

I was locked in to 3.625% rate for a 10 yr. ARM. The assessor stated my property was vacant. I had not completely moved into my home at that time and do not have the finances to completely furnish it. They don't care. Long story short, they underwriter said that the new rate for non-occupied would be 3.75%. Then they started giving me a hard time about my long commute to work and wanted me to explain it several times. The rate then jumped to 4.25%. Every time I agreed, the rate increased. I didn't proceed.

I have had constant problems with chase. The most recent was when the escrow paymet went up 3000 dollars with no notice or reason. as my taxes and insurance total 2300 total it made no sense. after many attempts i finally talked to a person. The band said they made an insurance payment of 3200 in april. after a time they admitted the payment should have been made out of someone elses account. this is just one example of the problems I have had with chase. no one you contact...if you can talk to a person...can solve the problem.

In a way it is comforting to know I am not alone in my unsatisfactory dealings with Chase Mtg. Misery loves company. Today I called Chase because I rec'd a registered letter stating I was 2 payments behind on my new Loan Mod. that began May 2011 with trial payments June, July, and Aug. I have complied with all terms yet for reasons nobody can explain, the first 2 pmts. were NOT APPLIED. After being transferred 5 times I am told they will review my account and call me...within 12 business days!

I was extremely disappointed to find that the total closing costs for refinancing my EXISTING mortgage with Chase were at least $2K higher than two other regional banks/credit unions that I spoke with .... despite the fact that I would have saved paying the state mortgage tax (about $2K in my case) by refinancing with my existing lender (Chase)! Get a better deal, go elsewhere, and preferably locally.

Chase Mortgage is horrible.Our family was affected by the tornadoes and we ended up getting behind we contacted chase and were told to do a loan modification we filled out all the paper work and never heard back when i called they said we were denied and never gave us a reason why..We contacted them again and were told to do another loan modification so we ended up applying 3 times and was denied every time without no reason why...Stay away from them they have no idea what they are doing..

I had a Home Eq Ln with a bank that was swallowed by Chase. Trying to pay down equity with extra payments took 3 trips to the branch to get straight. I had the money so I paid it off to get away from Chase. Now Chase bought my Home Mortgage from WAMU. The nightmare is back. They slammed me with property taxes that I had already paid. This month they decided not to send statements with no communication whatsoever. When I called they said to just send the payment via mail. Avoid Chase at all costs

Because of some unexpected expenses I was forced to try a loan modification. Chase appears to excel at losing my documents and constantly changing "primary" contacts (I have several letters from several different representatives). Nonetheless they were able to complete the modification despite my hefty past due balance. I'm sure there are better lenders out there, but everyone I've spoken to in loss mitigation was not only helpful, but very understanding to my situation. I'm a Chase believer, for now.

I HAD THE MOST HORRIBLE AND POOR CUSTOMER EXPERIENCE WITH THEM. THEIR FRONT END SYSTEMS AND BACKEND SYSTEM ARE TOTALLY DISINTEGRATED. THEY SCREWED MY MORTGAGE PAYMENTS AND KEEP SENDING ME AVOID FORECLOSURE NOTICES!!!! I WOULD TAKE MY BUISNESS SOMEWHERE ELSE ONCE I SORT THIS OUT WITH THEM! ANY ONE FROM CHASE WANTS TO EMAIL ME

Do not refi with Chase. After they get your 395.00 application fee. They have you jumping through so many hoops, you can't believe it! They are deceptive, rude, & UNPROFESSIONAL!

I needed Chase to subordinate a home equity line of credit in order to refinance my 1st mortgage. Suddenly, I was told they needed a current loan to value of 55% and so they needed to decrease my line from by 85% to subordinate. In other words, they needed almost 50% total equity to subordinate. No other bank I could find required more than 70%, especially with a credit score of 970. They obviously didn't want my business and were forcing me to go elsewhere.

Tried to get home modification. They told us not to pay our mortgage as we needed to be 3-4 months behind to qualify for modification. Rejected for modification because they said we didn't turn in all the paperwork they requested... which is not true. We faxed several times all documents and on time. Now they want to forclose or do short sale. I don't understand this bank at all. Nothing but headaches.

They say you can refinance your loan with a streamline method and free of this and that, but after they run a credit check (which messes up your score) then the game begins and everything changes. Now your credit score is messed up again. Get all information before you let them run your credit and write it all down. Then you can always tell them let's go over the recording when they change the game on you.

I have been trying to refinance my home for the pass two years with them. They keep on losing my paperwork, so they say each time, more than 4 times.

I would never refinance with Chase after the the very slow long process I went through with them..... so many rediculous paper documents. I have an excellent credit and was already approved for my loan, my house have a good appraisal, just want to get the lower interest rate, but the processs was very slow and I started the application last October and until now still in process so finally I told them I am cancelling my application and walk away, NEVER WITH CHASE MORTGAGE AGAIN.

This is my issue: 3 years ago I lost my job because I divorced the manager of a shift. it was proven as a personal departure with benefits. Those benefits took 4 months to get and ended 2 months later. I was behind and Chase knew my issue. Their excuse for not being able to help me then was that I didn't have the income to refinance. I had to fax in piles and piles of paperwork to them monthly as I waited for the benefits.

In 2007 inquired about LM was told was eligible to apply. Applied & sent a ton of information over & over & over. Long story Short...I went from being current on my mortgage to almost losing my home because I tried in good faith to get a mod. Chase is evil and has evil uneducated people working for them and they truly get a kick out of causing you grief and making thing difficult. Never, Never do business with them

I became temporarily disabled in Oct 2011 and lost my job, got back to work in Jan 2012 at half the income and was 3 months past due, but was able to make one payment before 4 months past due. Did a correct submission of Mod docs in Nov and got approved Jan 5th with results far better then I could have hoped for (HAMP) Start my first payment at half of what it was on Feb 1st 2012. Thanks Chase, you saved my house I have had for 16 yrs and raising my family in, and thank you Danielle for all your help as well.

I will keep this short. If you fall behind for whatever reason with Chase 2nd Mortgage they will not help you no matter what they tell you on the phone. They are trying to collect a dept and will outright lie to you to make a payment. Once you make it you will never hear from them again until you are late again Worse bank I have worked with period. I am looking to start a law suite against them for their practices. Please stay away from this bank I dont care what they tell ya they are lying.

Ladies and Gentleman, for 6 years I have Paid on time and every time. My home to loan value is now 68% under water. After the last few years of trying to keep hope I've thrown in the towel my property is surround by empty, non occupied units. Then there others that haven't paid in years. I finally stopped paying and let me tell you something. I feel wonderful. The weight and feeling of the pressure has been lifted. I urge to think about your struggle. Chase will screw you till the end, it isn't worth it.

They don't read the files, the sales person takes you through a 40 minutes interview and when you are approved, your file is sent to so called Underwriter. The processor doesn't know anything and the underwriter is in another planet. I have been calling them on the daily base,I 've been processing this loan from the bigining, I had to send them the documents for the title since their information was 25 years old. too late to change since they 've got my good credit score hostage!