Citi Sold My Vehicle Loan to Santander

Have you already talked with your servicer? maybe they have specific reasons of letting your car be bought by Santander. Sometimes this happens and the borrower is unaware of it. Proper counseling is the best solution for it, talk to your servicer immediately.

If your loan is sold to another company what you should do is validate that debt. What I means is this is the land of contracts and if I do not have a contract with you then I don't owe you. I don't care if you purchased several loans of mine if you purchased them then you have paid my debt. A company has to have a signed contract with you stating that you requested some type of service from them and that it was worth x amount of Federal Reserve Notes. Without a contract they have not a valid claim.

HSBC sold our car loan to Santander 1 year ago. There has been nothing but problems. This car was always current. They said it was one payment behind, $330.00. I told them no after paying for this car for 4 years. November payment, No. 72, last payment should be $330.00. They told me today, October 24, 20aa, I still owe $2414.00 for interest. My husband flipped out on them today. Tomorrow, he's calling our attorney.

My Sovereign loan was sold to these henchmen. Trying to get my insurance check for accident cashed at Sovereign- told they are not authorized even though Sovereign is under Santander. Have to send check to Santander, get repairs, have body shop send them the repair list and they will then send the check to atuo body. If repair is less they take the difference and apply to principal. This is the most convoluterd assinine process. They are not available in person- no brick and mortar bldgs, only internet. Their attitude is arrogant and condescending. Unfortunately, there is nothing we as a customer/consumer can do.

We too were sold to Santander. We received a letter in September they had acquired our account along with that letter we received a statement the one and only statement. the statement had us owing a balance of $2,852.53 and $15.00 for fees no explanation as to what these fees were,we then mailed a $400 payment on september 10th, we mailed another $400 on september 30th, because we were trying to pay the loan off as quickly as possible we then got a call from them around october 2nd saying the account was past due and they needed to get the entire pay-off or do a modification on the loan, well we didn't to do the modification when we only owed a couple thousand dollars and even though we had the money in our savings we didn't want to pay that much out at once,so we mailed another $400 on the 6th of october,on or around october 11th a repo man showed up at our door saying he had an order to pick up our car,i ask him what do you mean we have sent these people at least $1,200. in the past 3 weeks he stated we have a balance of $2,085.72 past due, I told him well the car is not here he ask where is it,i replied at a relative, I guess he was a pretty good guy or something because he didn't give me any hassle. I then called Santander and spoke with a rep. and asked her why would they send a repo man to our door when we are paying them money on the account she stated the account is so many days past due and thats why it went to repo status so I told her I wasn't aware that you can try to repo a car while its being paid on only when a person is not paying. She continued to say the same thing and inquire as to when we would pay the balance off. I replied to her we would be making another payment, and you are not going to get this car. We have practically paid for this car and now you wanna take along with all our money. I guess I must have made her mad or something,cause she said you don't call here and tell us what we aren't gonna do we can get the car even if we have to send a constable (policeman) to your house and force you to release it. I said fine do that and we'll take you to court. She stated I'm not gonna hold this conversation with you any longer I'm transfering you to someone else. The second rep. got on the phone proceeded to tell me about the balance on our account and when would we be sending a payment,she then said the only thing we could do is a pay-off or modify the account. I agreed to do a modification,she said they could fax the papers or send them to my email. I said email she said when I receive the papers I need to print them out sign them and send them back to and we only had a few days to do that. She said give it up to about 48 hours before we receive the papers. Well, come friday no papers, because it was a monday when I spoke with them. I then called back the following Tuesday, the rep who I spoke to said the mod. was still pending she then said no wait I see where they were sent to your email on october 28th, I said no they were not cause I have checked my email everyday. She then said give me your email address again. I did she then said oh I see what happen the papers were sent to the wrong address. She then pretended to correct my email and stated they would resend the papers to my correct email. I waited 8 days no papers, Called them on the 1st,2nd nov. inquired about our pay-off I was told $2,126.72 I again ask them about the balance and what happen with all the payments we been sending. Same answers interest fees and late charge nov. 2 mailed another $400 called back on nov.8th to ask what our pay-off would be the rep. Ms W. stated $2,126.72 I then got upset and told her how can this still be our pay-off when this is what you all told us before the last 2 payments she then said oh wait a minute hold on it may have been calculated wrong. She then came back on the phone and said it would be $1,725.72 at that point I didn't even have the energy to argue anymore. She said you can either pay it off or do a modification I said we are going to send you a money gram today for the balance. She was like speechless for a second and then she ask you gonna do it today I said yes ma'am we sure is. Now we are waiting for our title a week have past already. When we called they stated the title was mailed on the 11th so thanking god we are done with Santander and hoping they don't try to come back and hit us up for more money.