Collections Advice

I have some big debts. What can creditors do to me? What are my rights?

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Legal Advice
Bill's Answer: Answered by Brad Stroh

Thank you for your question about your debt, how the debt collectors will pursue collections, and what options you have.

Charge-off

When a debtor stops paying on a debt, a creditor will attempt to contact the debtor on the telephone and via the mail. When the number of days since the most recent payment reaches 120-180 days, the account is no longer considered current and the creditor is required by generally accepted accounting principles to “charge-off” or “write-off” the debt. Writing-off a debt does not mean the debtor is no longer responsible for the debt, or that collection efforts cease.

The charge-off date has almost nothing to do with the statute of limitations for debts. To learn more about the distinction between these issues, read Charge-Off & Credit Report.

At the charge-off point, the creditor will transfer the debt to a late-accounts department, or has the option to sell the debt to a collection agent. The collection agent will buy the debt at a discount. However, the collection agent has the right to collect the entire balance due plus interest.

Debt Validation

If a collection agent a debt it states you owe, you have the right to do what is called debt validation. If the debt is many years old or you do not recall the debt, validate it.

Fair Debt Collection Practices Act

Collection agents often use aggressive tactics, when contacting the debtor. Collection agents are know to threaten to call the debtor’s employer, file charges with the local sheriff, or say they will park a truck in front of the debtor’s house with a sign that reads "Bad Debt" on it. All of these tactics and many others are illegal under the Fair Debt Collection Practices Act (FDCPA). Start here to learn the rights consumers have in collections under the FDCPA.

Judgment

A creditor -- a debt collector that owns a debt account is a creditor -- has several legal means of collecting a debt. Before the creditor can start legal collections, the creditor must go to court to receive a judgment. A court (or in some states, a law firm for the plaintiff) is required to notify the debtor of the time and place of the hearing. This notice is called a "summons to appear" or a "summons and complaint." In some jurisdictions, a process server will present the summons personally. In others the sheriff’s deputy will pay a visit with the summons, and in others the notice will appear in the mail. Each jurisdiction has different civil procedure rules regarding proper service of notice. (See Served Summons and Complaint to learn more about this process.)

Summons

If you ever receive a summons, you should do as it instructs! This is not a social invitation that you can ignore. In the hearing, the judge will decide if the creditor should be allowed to collect the debt. If the debtor fails to appear, the judge has no choice but to decide on behalf of the creditor.

Therefore, if you receive a summons, the first thing you should do is contact the law firm representing the creditor. Open a negotiation to see if they are willing to settle the debt. If not, it would be wise to respond as indicated in the summons. If there is a hearing, attend it and present your side of the story to the judge. Use facts, tell the truth, dress appropriately, and show the court respect. The court may or may not decide in your favor, but at least you will have exercised your right to be heard.

The court may decide to grant a judgment to the creditor. A judgment is a declaration by a court that the creditor has the legal right to demand a wage garnishment, a levy on the debtor's bank accounts, and a lien on the debtor’s property. Which of these tools the creditor will use depends on the circumstances. We discuss each of these remedies below.

Wage Garnishment

The most common method used by judgment creditors to enforce judgments is wage garnishment, in which a judgment creditor would contact the debtor’s employer and require the employer to deduct a certain portion of the debtor’s wages each pay period and send the money to the creditor. However, several states, including Texas, Pennsylvania, North Carolina, and South Carolina, do not allow wage garnishment for the enforcement of most judgments. In several other states, such as New Hampshire, wage garnishment is not the "preferred" method of judgment enforcement because, while possible, it is a tedious and time consuming process for creditors. In most states, creditors are allowed to garnish between 10% and 25% of your wages, with the percentage allowed being determined by each state. See the Bills.com article Wage Garnishment to learn more about wage garnishment.

Levy Bank Accounts

A levy means that the creditor has the right to take whatever money in a debtor’s account and apply the funds to the balance of the judgment. Again, the procedure for levying bank accounts, as well as what amount, if any, a debtor can claim as exempt from the levy, is governed by state law. Many states exempt certain amounts and certain types of funds from bank levies, so a debtor should review his or her state’s laws to find if a bank account can be levied. See the Bills.com resource State Consumer Protection Laws and Exemptions for an overview of each state’s rules.

Lien

A lien is an encumbrance -- a claim -- on a property. For example, if the debtor owns a home, a creditor with a judgment has the right to place a lien on the home, meaning that if the debtor sells or refinance the home, the debtor will be required to pay the judgment out of the proceeds of the sale or refinance. If the amount of the judgment is more than the amount of equity in your home, then the lien may prevent the debtor from selling or refinancing until the debtor can pay off the judgment. Again, every state has its own rules about property liens, so debtors with a judgment against them who own property should review their state’s laws to learn creditor can and cannot do to enforce its judgment. See the Bills.com resource State Consumer Protection Laws and Exemptions for an overview of each state’s rules. Also see the Bills.com Liens & How to Resolve Them article to learn more.

Debt Resolution

If you have a judgment against you, consult with an attorney licensed in your jurisdiction to learn how the judgment will affect you, based on your individual financial circumstances and your local rules.

It is not too late to contact the creditor or the law firm that either represented the creditor or bought the debt, and present them a settlement offer. Even with a judgment in place, the law firm must spend money to try to collect the debt. Getting a wage garnishment, levy, or lien takes time, and time to a law firm is money. The law firm may settle for a lump-sum payment. See "Debt Negotiation and Settlement Advice" before opening negotiations with a creditor. See "What Are My Debt Consolidation Options?" to learn more about your rights and options for resolving the debt.

Important! Get all settlement offers in writing before sending a check to the law firm or collection agent.

I hope this information helps you Find. Learn & Save.

Best,

Bill

Bills.com

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Comments (151)


Ana R.
Manheim, PA  |  January 21, 2013
I received a court order, which says I have a bench warrant because of failure to appear at court. I called the court house and they said I had to contact judge office when I did they said I needed to contact the attorney, so when I called him he said this was for a credit card debt which is about 10 years old I believe. I am in PA and am so scared. I am a single mother of 2 and I can barely make ends meet. This lawyer told me that if I can't pay he is not canceling the warrant. I don't know what to do. Now he sent me a interrogatories in aid of execution. I have nothing. I don't own a house or my car. I work to survive and do the best I can to support my girls. Now this guys is basically saying if I don't pay, he will issue a sheriff sale. I don't even know what to do.
Bills.com
January 21, 2013
Consult with a Pennsylvania lawyer who has consumer law or civil litigation experience immediately. If you cannot afford a lawyer, call your county bar association, or look online, and learn the names of the organizations in your area that help low- and no-income people in your area. Make an appointment with one of these organizations, and bring all of the documents you have regarding the debt, including the court order to your meeting. The lawyer you meet will discuss what I am about to mention below.

You seem surprised by the court's order. If you are, then you did not receive an adequate notice of the summons and complaint filed against you several months ago. If you did not receive a notice of this lawsuit, then it is likely the plaintiff (the creditor that filed the lawsuit) did not follow Pennsylvania civil procedure rules and give you a notice of the action. Talk to the lawyer you meet about filing a motion to vacate the judgment against you. If you file such a motion, and the court believes your motion, the court will throw out the judgment against you, and possibly sanction the lawyers who failed to follow your state's civil procedure rules.

If you can get the judgment vacated, the creditor may choose to file a second lawsuit against you. However, this time, it will give you an adequate notice. When you receive a notice of the lawsuit, consult with a lawyer about raising a statute of limitations defense.

If you received a notice of the lawsuit and ignored it, then you may not file a motion to vacate the judgment on the grounds I just mentioned. However, there may be other reasons to vacate the judgment, which your lawyer will explore.

If you have no grounds to attack the judgment, then discuss your options for responding to the interrogatories. Do not ignore the court's order. Take action and talk to a lawyer.
Jaime B.
No Miami Beach, FL  |  November 30, 2012
I'm from another country and got transferred in March 2012 to the US by my company. In May when I received my social security number I applied for two leases thinking that I will stay for at least three years. On October they made a lay off and now I'm leaving the country. I don't want to pay for a car I won't be using. What are the possible actions for them to take against me if I don't pay the difference of what they are able to sell it in an auction and of what it is owed? Could they take money out of my US bank account to cover it even when it is in another bank? How would this affect my entry to the US in the future? How can I protect myself? Would you be albe to help/protect me and how? How much would you charge for your services.
Bills.com
December 05, 2012
James, we are a consumer finance Web site that aims to empower consumers to make sound financial decisions. We are happy to offer some advice (not legal advice, though, as only an attorney can properly do that).

Your creditor could sue you and that could lead to a judgment. With a judgment, your US bank accounts could be in jeopardy. A creditor can pursue debts for people living outside the country, but that usually happens over very large debts. A consumer debt is unlikely to cause problems re-entering the country.

The best way to protect yourself is to speak with your creditor, explain that you were laid off and that you are leaving the country, and try to work out some kind of settlement or payment plan on the remaining balance.
Adam B.
November 03, 2012
My question s about non-federally guaranteed private student loans. have not defaulted on the ridiculous sum yet, but plan to. I live in Ohio now and went to school in Ohio when I took out the loans. I plan to move to PA where wages cannot be garnished if I am not mistaken. I plan to use an overseas bank account. I do not own and property, house, car etc. I own nothing. My credit s already terrible and I do not care. What can they do to me with a judgement given I am essentially "judgement proof" ?
Lisa M.
Garden City, MI  |  June 20, 2012
I dont know what to do. I went on a road trip three years ago with a guy I was dating and he got me to open up a Best Buy card. I didnt think I would get approved because at the time I was over drawn on my bank account by $700 and I as maxed out on both credit cards I have. The guy said he was going to pay and he never did. I dont work because Im on KIDNEY DIALYSIS every single day and I have a 6 year old daughter to raise alone. I only make $600 a month all together. Im on SSI. The money is not there. I dont have a house, or a car to borrow money off of. I cant go and take out a personal loan for all my bills because my credit score is too low. THe collection lawyers send letters to my grandmothers house once a month. The total amount owed is $4400. Orginally spent was $1800. I only make $7000 a year on disability. If I had the energy to work I would, but I cant until I get a kidney transplant.
Bills.com
June 20, 2012
Lisa, it is clear that you can't afford to pay right now. The collectors can choose to sue you to obtain a judgment. If they do, you should be aware of the rules protecting your SSI from garnishment. This kind of creditor cannot garnish your SSI.

No one other than you is responsible for your debt. Don't let any collectors pressure your grandmother into paying.
Lorena P.
Woodville, CA  |  June 14, 2012
I just received a summons from a credit card company and I am being sued. I do not have a job and would really want to pay off my debt. I graduated nursing school a year ago and just recently passed my state boards. I am currently looking for a job and might soon have one. Would the card company work with me even if I do not have a job?
Bills.com
June 14, 2012
Lorena, the only way to know if the creditor will work with you is to contact it. Explain your situation. You may be able to work out a payment plan, but the creditor could choose to pursue the lawsuit. Don't work out a payment plan, unless you're confident you can make the payments. Congratulations on passing your exams!
Lisa T.
T/o Irondequoit, NY  |  May 05, 2012
I am in NY and have an account in collection that started out at about 2100 dollars. there was an automatic payment agreement for 25 dollars per month on it for 6 months. when that payment agreement ran out i had to get ahold of my ex husband to renew it since he was the one actually paying on it. it took him about 2 months to do this and in the meantime my amount owed went up by about 400 dollars! the collection agency told me this is interest which they backdated since it went 2 months without being paid. is this really legal? 400 dollars interest seems a bit excessive to me....thank you so much for anything you can tell me!
Bills.com
May 07, 2012
$400 of interest that accrued over two months, on a balance of $2,100 does seem excessive. It may be the case that some penalties were incurred, per your agreement with the creditor, for not making the payment. Ask them to explain their charges. If you are not satisfied with what you hear, contact the New York State Division of Consumer Protection. You can speak with a trained consumer advisor, by calling 1-800-697-1220, 8:30 a.m. to 4:30 p.m., Eastern Time, Monday through Friday.
Stacy A.
Toledo, OH  |  April 14, 2012
I live in Ohio. I have a default judgment against me for a old credit card debt from 2005. The judgment was granted in 2008. I just received a collection notice from a new collection company yesterday on this debt. It lists the original creditor (credit card company), then it lists the current creditor (company who got the default judgment). My question is, can this new company come after me again since I've already got the judgment on this account? It doesn't seem right! The new company is called Niagra Credit Solutions, I see online they are a horrible company that harrasses people illegally. And isn't the statute of limitations passed by now on this anyway?
Bills.com
April 14, 2012
A judgment-creditor has the right to assign (sell) a judgment to a third party. The judgment's assignee has all of the rights of the assignor. The assignor, however, may not also collect on the judgment.
Melissa M.
Phoenix, AZ  |  April 12, 2012
Hello! I have a student loan thru Wells Fargo that is now on my credit report. They are offering a payoff at 11K or a monthly payment plan at a little over $400 for 4 years. My question is credit report wise, what is the best option to resolve this matter so it's not as detriment to my credit?
Bills.com
April 12, 2012
Best tactic is a pay for delete contract with the creditor.
  1. Resolves the debt permanently
  2. Strikes the derogatory from your credit report, which
  3. Has a positive impact on your credit score

Some collection agents and original creditors will claim a pay-for-delete violates the FCRA. That excuse is nonsense, and is not based on law. Some may have a policy to avoid pay-for-deletes, but a company policy is not the same as a federal law.

Jennifer S.
Dallas, TX  |  April 09, 2012
I have recently paid off all the debt (2 items) that showed up on my credit report. About a week ago I received a letter from the bill collector of a credit card company that I used over ten years ago in college. They stated an amount that I owed and offered to set up a payment plan with me. From my understanding, the statute of limitations in Texas for the company to sue me is four years. I also was under the impression that the debt was erased from my credit report because not only has it been more than seven years since my last payment, but it does not appear on my report. What would my next logical step be? Should I write to them asking to validate the debt and go from there? I'm afraid if I contact them by phone or agree in anyway that yes I did have this debt that it will go back on my credit report.
Bills.com
April 09, 2012
Yes, you should validate the debt. That is not an admission that you owe and will not restart the statute of limitations.

Just because the SOL has passed and the debt has fallen of your credit report does not mean that you can't be sued. It means that you need to use the SOL as an affirmative defense, should you be sued. My guess is that the collector was hoping to scare you into paying.
Ryan A.
Grand Prairie, TX  |  March 23, 2012
I have some concerns regarding my private student loan. I have a TERI loan, and had used my forbearance up a year ago. But now I have been unemployed since July, and they have turned over the account, now $24k to collections. I had sent them a letter a few weeks ago explaining our situation and that I do not have a job to pay the loan back but that I will once I find work. My wife is only working part time and we have only enough with her pay and my unemployment to pay our rent and car note. We are on food stamps just to have food. I don't want to go through bankruptcy, but what are my options? We don't have money for a lawyer. The collection agency sent a letter regarding liquidating the balance. What does that mean? I do want to pay it back, but we are not yet in a position to. What should we do? We live in Texas. Thank you!
Bills.com
March 23, 2012
A TERI loan is a private student loan, which is like other consumer debts with one exception — it is very difficult to discharge a student loan in bankruptcy.

First, arm yourself with information about your state's collection laws. You mentioned Texas. You need not worry about wage garnishment for a private student loan, which is not an issue for you as a Texas resident. (Also, there's the matter of your being unemployed at the moment.) However, if you were employed and your loan was federal, then it would be an issue. If you have joint accounts with anyone, close them now.

Second, learn to negotiate your debt issue. You may not have the funds to negotiate a settlement today, but when you are employed, use the opportunity to resolve the debt.

Finally, realize you will eventually find work, and these dark days will pass.
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Ryan A.
Grand Prairie, TX  |  March 23, 2012
Thank you for your help, that truly helps! Just a few other questions. Does it matter that the loan was originally taken out when I lived in Michigan? I recently moved to Texas when I lost my job back in July. Would I be covered by Texas law since I now live here? Also, should I contact the loan company or should I contact the collection agency for negotiations. What would be better, by phone or be letter? My wife and I do have a joint account that she deposits her payroll in and where I have my Michigan unemployment direct deposited to. Why would we need to close it? We just opened it when we moved here... would they take her money? I really appreciate you for taking the time out to answer our questions. We did not know where else to turn. This has been a Godsend. Thank you!!!
Bills.com
March 23, 2012
Under the Fair Debt Collection Practices Act collection agents are required to file any action (a lawsuit) in a venue convenient to the defendant. Therefore, if TERI sold your collection account to a collection agent, then the collection agent would have to sue you in your present state of residence — Texas.

In my opinion, you have nothing to gain at this time by calling TERI or its collection agent to engage in a conversation. When TERI's collection agent eventually contacts you, validate the debt.

Let us assume for the sake of argument TERI's collection agent files an action against you in Texas for breach of contract because you defaulted on the loan payments. You mount a defense, but it is unsuccessful, and the court gives TERI's collection agent a judgment. It cannot use the judgment to garnish your wages because Texas law forbids wage garnishment for this class of debt. Instead, the judgment-creditor gets an account garnishment on your joint account. "Wait a minute," you may say, "that's my spouse's money in there!" Too bad! The account is yours, too, and there is no prohibition on levying joint accounts.

Joint accounts are more trouble than they are worth. Close your joint accounts, and open two new accounts at the same bank or credit union. Use the bank or credit union's on-line account-to-account transfer function to share money between the accounts as needed. You need not take this action immediately, but keep this in mind should TERI's collection agent file an action against you.
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Ryan A.
Grand Prairie, TX  |  March 23, 2012
Thank you for the information! So the best thing to do is have my wife open an account for her paychecks. Now regarding the old joint account. My unemployment only has the option of direct deposit or visa card, no checks. I understand they can't garnish my wages, but can take the account that my unemployment is being direct deposited to, correct? So they may end up taking my unemployment anyway, from what I understand. The collections company did send me a letter regarding my balance, so what I should do then is send a letter in writing asking them to validate the loan. From what you shared with me, once they receive the letter they cannot legally pursue any further collections until I receive the original lender's verification, correct? That would at least bide some time where I might be able to find work and be able to start to repay the loan. On the letter, they request that I contact them to "make arrangements to liquidate the balance" and "make arrangements to retire your obligation". In layman's terms, what are they saying? Thank you again! I too hope these dark days will pass soon.
Bills.com
March 23, 2012
Regarding the unemployment deposit and an account levy, I believe your analysis is correct.

Regarding the "make arrangements to retire your obligation" it appears the collection agent is offering you to discuss a settlement for less than the full balance due. You have nothing to lose by listening to their offer.
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Ryan A.
Grand Prairie, TX  |  March 27, 2012
Thank you again. What is the best way, in your expertise, to contact them? If I contact them by phone, you get some random person whom you will never speak with again but is immediate. If I write them by mail, which is slower, there is at least a paper trail to follow. The original date of the letter is March 16th. If you recommend I write asking the details about the liquidation, should I also have them validate/verify the loan balance as you had suggested? Many thanks!

P.S. Is there any warning sign if they do levy our bank account? Do they give you notice or just hijack the account? Thank you again! You're a life saver.
Bills.com
March 27, 2012
If you have access to funds you can use to make a lump-sum settlement with the collection agent, why not call and begin preliminary negotiations? Offer 10 cents on the dollar as starting point. If you and the collection agent agree to something over the telephone, ask the agent to mail or fax you a contract.

If, on the other hand, you have no access to funds for a settlement, then validate the debt immediately. Follow the hyperlink just mentioned to learn how.

It is unsafe to assume you will receive prior notification of an account levy. Some states require prior notification so the judgment-debtor can file for an exemption. However, many Bills.com readers report judgment-creditors forget this step.
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Ryan A.
Grand Prairie, TX  |  June 04, 2012
I just received the validation today from the collections. It is dated May 31. I sent them a certified letter at the end of March. They received the letter the first week of April. They only had 30 days to respond to the validation correct? Since I received the response after 2 months, what does that mean? Any advice on what to do? I appreciate you help as always!!! Thank you again.
Bills.com
June 04, 2012
There is no time limit on when a collection agent must respond to a validation request. What may be confusing is consumers have a 30-day deadline after receiving the initial notice of the debt to request a validation.

Please see the Bills.com resource How Do I Validate Debt? to learn what a proper validation is, and your options for your next steps.
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