Reviews: Flagstar Bank Mortgage

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Flagstar Bank Mortgage Reviews

2.0 of 5 | 6 Reviews
Overall Rating
2.2
Rates & Fees
1.7
Customer Service
2.0
Knowledge & Expertise
  • About
  • More Info

  • Flagstar Bank Mortgage is headquartered in Troy, Michigan with presence in Indiana and Georgia. Flagstar Bank Mortgage is committed to helping people achieve the dream of home ownership, and over the years has worked closely with government sponsored enterprises and local housing authorities to offer affordable and community lending products. Flagstar Bank Mortgage provides a variety of loan programs from standard home loan programs such as a 30 year fixed mortgage or a 5/1 ARM to jumbo loan programs for those who need to borrow more than the conforming loan limits ($417k to $729k).

    Headquarters: Troy, MI
    Website: www.flagstar.com

  • Additional Information

    Flagstar Bank Loans serviced 147,587
    Flagstar Bank Top States CA, FL, MI, WA, MO, NY, AZ, TX, NJ, OH
    Flagstar Bank Retail offices 101

Bills.com Rating

4

Specialized flexible loan programs with affordable rates and fees has helped Flagstar Mortgage become a top lender for borrowers with not so perfect credit. Flagstar Bank Mortgage has great customer service and has been recognized by JD Powers and Associates as the "Highest in Customer Satisfaction with Retail Banking in the North Central Region" in 2010.

Pros: Convenient Branch Locations, Diverse Loan Products
Cons: Difficult To Work With For Ordering Payoffs

Reviews & Ratings

Flagstar Bank - WORST CUSTOMER SERVICE EVER

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Phil M.
Orlando, FL  |  August 26, 2011
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1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

This bank is only concerned about your money. They are rude, unprofessional, and should be avoided at all costs. I wish it were possible to give "0 Stars" on this rating site. A negative rating would more accurately reflect the joke of an organization that is Flagstar Bank.

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Earl A.
Tijeras, NM  |  September 21, 2011
 
Rates & Fees
 
Customer Service
 
Knowledge & Expertise

I have been attempting to get a LOAN MODIFICATION to my mortgage under the "Making Homes Affordable Act" since June 10, 2009. I have submitted reams of records and statements. I asked for an expeditious response on January 15th, 2010 as I was increasingly in need of assistance. The last 4 - 5 months I have been informed by the banks LOSS MITIGATION Dept. that my paperwork was completed and I would be contacted for resolution within the next 30 days. It is now Sept. 20, 2011 and I am still waiting. (NOTE: Check your dictionary! I asked for a loan modification meaning I wanted my loan modified, or changed; They put me in loss mitigation, which means making their loss less harsh! It's just CYA for the bank!!!This bank is not responsive to the needs of it's customers. Avoid at all costs!!!!!

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CarePeople Z.
December 27, 2011
 
Rates & Fees
 
Customer Service
 
Knowledge & Expertise

What you said is 100% correct. THis is the worst customer service and bank ever. Stay away from it.

BAD - Computer system software down

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Ray C.
Murray, UT  |  October 16, 2011
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2.0

3.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

I have a mortgage payment due today and called to make the payment and was advised that their software is being updated and not available today, the 16th of the month and mortgage payments are due. I believe this to be another tactic by these guys to force late fees onto each customer who makes their payments on the last date possible. My excuse, was traveling and just returned home after being out for three weeks. Their excuse - inexcusable

Love Flagstar service

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Susan L.
Atlanta, GA  |  November 16, 2011
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5.0

4.0
Rates & Fees
5.0
Customer Service
5.0
Knowledge & Expertise

I have excellent service with Flagstar. I call monthly to pay bill... always fast nice service

Poor customer service

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Jackson H.
Cookeville, TN  |  November 18, 2011
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2.0

3.0
Rates & Fees
1.0
Customer Service
3.0
Knowledge & Expertise

I had not received last months mortgage coupon in the mail and payment was coming due shortly. Had to call customer service and after 26 minutes waiting found out that computer upgrade in progress and many people had not received these coupons. I sent payment to them and received the computer generated coupon AFTER payment would already have been late. Their customer service is very poor. I would not recommend anyone deal with Flagstar Bank.

Worst Service! Drag their feet to make it more expenseive for you!

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IB B.
Denver, CO  |  December 22, 2011
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1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

Horrible

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Bob S.
Beverly Hills, CA  |  December 23, 2011
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1.0

1.0
Rates & Fees
1.0
Customer Service
1.0
Knowledge & Expertise

Rude, unprofessional, liars. Misapply payments, don't pay insurance from escrow, keep you on hold for at least an hour.

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