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HSBC Mortgage Reviews

Overall rating:
of 5.0
Rates & Fees:
of 5.0
Customer Service:
of 5.0
Knowledge & Expertise:
of 5.0

About HSBC Mortgage

HSBC Mortgage has many different loan choices and friendly experienced loan officers, they are a great lender for all borrowers and situations.
Charlotte, NC
Website's Review Rating:
4.5 of 5
HSBC Mortgage Bank is one of the nation's 10 largest banks. HSBC Bank provides a full-range of products and services to individuals through its personal financial services, private banking, commercial banking and corporate, investment banking and markets segments. HSBC Mortgage offers a suite of subprime and prime mortgage loan products, and does lending across home loans, refinance loans, purchase mortgages, reverse mortgages and debt consolidation loans. They have a national footprint and are one of the largest mortgage lenders in the world. HSBC has many retail locations nationwide.

Related Provider Reviews: HSBC Debt Consolidation
Great product selection and very flexible underwriting; customer service is solid
Higher rates on some select products

Customer Reviews (47)

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Awful Mortgage Service

by | April 22, 2014
I wish I read these reviews before applying for a mortgage with HSBC. They are the most incompetent, unprofessional and inattentive group ever! They assigned us a mortgage consultant and a loan processor, we are unable to reach either one. I called the branch, the customer service hotline and the mortgage services. I keep getting transferred without any progress. Even with our excellent credit histories and a 20% down-payment, the process is taking over three months to complete. We’re told one thing will g

The Absolute Worst

by | April 11, 2014
HSBC has to be the absolute worst mortgage company in existence. I've been trying to get away from them for the past 5 years, and it seems every time I'm close, they present another stumbling block. I'm finally qualified to refinance with another lender, but HSBC is claiming that I owe 30,000.00 in deferred interest from three different deferments that I never requested or authorized. I requested a complete payment history, and 2 weeks later I have received nothing.

Predatory Bank

by | April 7, 2014
HSBC changes agents on people every three or four months. Even thought hey all work in the same building, on the same floor, in cubicles right next to each other, they say they don't know one another. Sounds highly unlikely, because it is. They have meeting that work toward fucking their customers over everyday. HSBC/Beneficial sends their agents to seminars that teach them how to fuck customers over.

cant get the correct 1098 for tax purposes

by | March 20, 2014

nothing but problems since april 2013

by | February 16, 2014
in April 2013 they changed servicing on their mortgage accounts since then none of my payments have been applied they all go int unapplied funds I cant get statements or access my account online all I can do is call and pay it. I keep all my bank statements as proof that I paid.I filled a complaint with the CFPB they sent them a letter and said it was fixed even though the next month my payments have not been applied. Now I cant get a correct 1098 because they have not applied payments since April.

Went into bankruptcy because HSBC threatened forclosure. This was the only way i felt i could keep

by | December 18, 2013
HSBC over and over would not work with us, even when my husband lost a job.We filed a hardship letter twice and were rejected. We went through NACA Save Your Home program in 2011 and they rejected us. So what else was there to do to keep our home? They certainly weren't giving us any answers? Oh, I forgot you can the HUD number that no one ever answered. I am in a Chapter 13, so they are still getting their money, but how ruthless are you? Help people when you know their situation has changed and they need some help.

Most Incompetent Bunch of Morons

by | August 13, 2013
We started our mortgage experience with HSBC in late March. Throughout the whole of April, they stopped all new processing because they were installing a new system - which modern bank does that? They sent letters asking for the same data again and again despite us sending them the data again and again. In July, they were still processing. In frustration, we approached Investors Bank and Investors closed in just over 3 weeks. HSBC were still processing when we closed. Avoid HSBC like the plague.

The worst bank ever

by | May 22, 2013
I came into some money issues, like everyone else has, and tried talking to HSBC for a refinancing agreement. This damn company is the worst!!! They won't work with you and they are always claiming they never receive your paper work so they can charge you a late fee and up your interest rate on purpose!!! This bank is full of scammers. All of the blogs and comments ive read of this bank say the same thing. They won't help or they never get the paper work!!!

Go elsewhere

by | May 18, 2013
These people are the biggest scammers. I would never do business with them again, now they are even charging $7.50 for online mortgage payments that other companies charge nothing for. I can not stand this company.

Me too!

by | February 26, 2013
Even more discouraged with HSBC after reading all these comments. We were denied a loan restructure after several months of waiting for an answer. Also, first denial came because they said they never got our fax of income info. Faxed again and called to make someone go find it. I lost my full time job and now am part time. Denied again, still make too much. They advised us to make a payment and a half to "show commitment" since now behind. This plus utilities leaves $300/mo left for food and gas, etc.

They are unwilling to work with their

by | October 5, 2012
I am trying to get disability. We have tried working with HSBC but they keep telling us that they have not received any of the documents that they have requested from us - all have been sent certified mail and have been signed for by them. They have ruined our credit rating and we can't refinance - our interest rate is 8.95%. The PA Dept of Banking, 2 Fed Congressmen, and Consumer Financial Protection Bureau in DC are involved. Isn't there anyone out there that can stop these people?

The Evil Empire

by | October 4, 2012
I am also in a battle with hsbc. Yes the same company in trouble for money laundering for drug dealers(true google it). But i am fighting back, file complains with the attorney general from your state. File complains with the newly formed consumer finance protection bureau (


by | September 22, 2012
HSBC actually sent us a check with TWO mortgage payments in the mail and the same day sent a letter saying we were late on our payments and they would start foreclosure procedures. I immediately wrote a check for THREE mortgage payments and deposited the check sent to us. THEY WANTED TO TAKE OUR HOUSE AND COLLECT PMI PLUS SELL HOUSE. In the matrix of their financial position it was beneficial to them and they tried to take our home. Now I'm fighting the report to credit agencies that we were late!!!!!

14.95% raised to

by | July 17, 2012
6 years not late then fell behind 60 days after near death eletricty zap for 30 seconds threw my arms body and heart they raised my fixed rate to 14.95 the lawyer said i couldve sued them for having me sign this flexable rate page.this was my 1st home and they nailed me now my credit is so bad no one will help me gonna loose my home and the 70k i put in it ty hsbc

Pay OFF!

by | June 27, 2012
I just want to pay off my mortgage! When I called they stated I had to fax in the request for the pay off. I have faxed several times over the last couple of months. I have called repeatedly. Cannot get the info!!! Does anyone have any suggestions???


by | April 11, 2012
Here we go again; it’s the bank fault for your bad check, not getting the payment on time, not sending what the payment is. Gee I have had my HSBC mortgage now for 6 years, no problem!! Payment post fine, no bad calls from them, no rude language, nothing but easy sailing. Maybe because I pay what I am supposed to when I am supposed to. Again, I didn’t see the lender hold a gun to any customers head making them sign the mortgage/note for the money amount the customer requested. Every problem you have is alwa

What is with these people?

by | April 5, 2012
I do not have a loan or mortgage through this company. I own my home free and clear. last year I switched my cellphone # and received a # that someone who had defaulted on their mortgage had owned. Every 3 months I am receiving harassing phone calls that last for about a week. They will call me 7-11 times a day! I tell them I am not this woman and that she no longer owns this #. They ask me if I know where she is? How would I know this? They ask for my social security #. Are you kidding me?

HSBC Mortgage is AWFUL

by | April 4, 2012
My husband and I worked so hard to build our financial security. After losing his job, we called HSBC to arrange payment or possible re-fi. The scammed us at our most vulnerable moment. We would pay the reduced amount, then they would count the payment as "late" (wiht fees) because it was not the original mortgage amount. Also, the "late" payment was noted on our credit. By the time they finished with us, our score of 725 was reduced to 580 and inelligible for re-fi because of late payments. SCAM

I feel your pain

by | March 19, 2012
I am going to make this fast and quick. I would never, EVER, recommend HSBC even to my worst enemy because no customer deserves to be treated this way, ESPECIALLY by a foreign owned company operating within the U.S. I believe we should inform the government of their devious actions and get everyone to leave them, even if it means leaving your homes to go into foreclosure. Then they would have to deal with all of the excess baggage held in defunct properties and sold back to the owners.

HSBC - Is the worst Company

by | March 13, 2012
I lost my home of 13 years last year to foreclosure, I had it up for a short sale, I owed 190,000 I received an offer for 186,000 and HSBC would not accept the offer. My Real Estate Agent sould not believe they refused. Once I do get back on my feet, and I will...I will never do any business with HSBC, even if they were the last Bank standing.

Never use HSBC!

by | February 24, 2012
Mo pymts pd promptly. Husband injured on job -Ins to pay mo pymt - they didn't- we faught monthly for this to happen -18 months after his ACL surger ins pd but for those 18 mo late fees added up & when we asked to refi- we were told we couldn't as we were not past due..GO FIGURE.. Now when paying they do not apply correctly, over chrg ins. Also if they offer you a settlement on other loans, they do not tell you that you have to claim this as income. Big tax issue! Because they screwed up cr/we can't refi!


by | February 10, 2012
HI,i agree with most of your comments from most of you. HSBC bank is terrible. I have a FHA throught them, and can't refinance, i don't know what to do, Is there anyone in Buffalo New York area who knows of a good attorney to review my papers for poosible fraud activity. thanks sherry

They steal payments

by | February 1, 2012
In 2011, HSBC claimed four of my payments were "bounced checks," or "non-payment" - despite the fact that Wells Fargo (my checking account bank) called AND faxed them with proof that HSBC DID recieve payments. They do not respond to Wells Fargo, or to me, so I have met with my U.S. Senator's office this week. They are calling HSBC, but who knows if the bank will respond. BTW, this is systemic in HSBC, thousands of others have the same complaint, with proof of payment. NEVER use this bank. You'll regret it.

HSBC-Horrible Service Banking Corp.

by | January 27, 2012
The worst possible bank. Departments within the bank do not speak to each other. They will not give you a contact name and extension number when you do speak to them(so you could speak with the same person, and not have to relate the complete story each time you call). 3 attempts to modify, 1st incomplete, 2nd same docs submitted-said we made too much, 3rd time,again same docs, they said we made too little. Now-after State mediation, they are trying to get additional escrow amount.

Outsourced Customer Service Departments Stink!!

by | January 27, 2012
The number one single issue with HSBC Beneficial is that they placed the majority of their call centers in either India or Manila. The problem with that is that 80% of their Customer Service Reps do not speak good English, do not understand Western Law, Western Economy or Western Culture. They provide "cookie cutter" responses read from a manual, versus truly assisting each mortgage holder's issues individually. There is one US call center in Virginia. IF ANYONE CAN OBTAIN THE DIRECT NUMBER PLEASE POST!

Disappointed and stuck

by | January 26, 2012
We are upside down in our house with 2 mortgages. HSBC is very difficult to deal with. Before we ran into financial trouble, getting them paid on time was hard unless we were able to pay a month ahead. Their process to receive payments is at least 2 weeks behind. Can't pay with other bills through our bank because they are not set up to receive electronic payments. If you do not pay the exact payment amount, they hold the money and will not apply it so they can keep charging interest.

mortgage fraud

by | January 21, 2012
HSBC is the worst bank in history. We did not chose them by choice, but was our loan was sold to them. They falsified documents to get us approved for a loan that should have never existed. The branch closed 3 months after refinancing our loan. We are still trying to bring suit against them and save our home. Of course our mortgage is under water and they will not refinance. We filed bankrupt and they modified our loan and after making 2 payments increased the payments again. Dont GO to HSBC!!!!

Nightmare dealings with HSBC

by | January 21, 2012
HSBC should be criminally charged for the way they treat customers. I have had a nightmare of several years trying to get a rate reduction or refinance. They know they have me over a barrel and you can't get anyone on the phone other than a bill collector. I will lose my home soon. Please never use HSBC.


by | January 19, 2012
Every Customer in default blames the bank. None of them take personal responability for their own actions !! No one at the bank held a gun to your head to sign and take the mortgage. You should have purchased what you could afford based on A Lien Period in your life, you should have purchased a house based on one income if your married, not both. You should have purchased a house you can afford to furnish, heat and repair and not let your eyes of greed pick out the house. create the budget-than find home


by | January 18, 2012
I have had a mortgage (several different companies)for over 30 years, and never, ever have I been more disgusted by a company. They are liars, they are harassing and you can be a few days late (like 3) in sending your payment and they will call you day and night, one day I counted 11 phone calls from them and this was after I had taken two calls from them and discussed my situation. AWFUL, AWFUL company I wish I could give them -0- stars.

they would rather foreclose than help

by | January 13, 2012
My mortgage was sold to HSBC mortgage, all I ever got from my original mortgage company was a letter stating that my payments should start going to HSBC Mortgage, my home is now worth not even half of what I owe on the mortgage, my house burned down in 2010, we rebuilt the house brand new got divorced since, contacted HSBC Mortgage to let them know I had lost the second income and could no longer afford the $1600 a month payment.They said they are not american owned and don't participate in the Obama help

hard ship

by | January 11, 2012
I have HSBC for my home loan and they suck. I've been in 3 temp mods in the last few years and the only people it helps is the bank. They make more money, my credit is screwed, and I owe more than it's worth. The house needs updating before I can think about selling it. For the next 10 years I won't be able to refi my loan and I make half of the income I used to make. I have 5 people in my home and my int rate is 11.24 and they will not give me a permanent fix were I can keep my house.


by | December 8, 2011
Funny, all the complaints, not one indicates it's the customer fault. 1st remember HSBC lent YOU the money at YOUR request the purchase the house YOU WANTED. No one mentioned that they purchase a house to big or beyound their means. Thats not the Banks Fault. No one mentioned that they wanted a house to keep up with the Jones', not a home they could afford. No one mentioned that they gambled and loss on them getting a raise or even keeping their job. That's not the lenders fault.

Appauled in LA

by | November 8, 2011
If you are told your mortgage is being sold to hsbc beg beg beg them not to. We even filed bankruptcy, sold everything and I mean everything to keep our house. Hsbc stated very rudely when called"We will NOT refinance, restructure or modify any loans at this time,so if you are calling for this I cannot help you and hung up in my face. So we had no choice but to surrender our house and are now looking for elsewhere to live. My husband is disabled and I have also become disabled. They do NOT care.

Stay away from HSBC

by | October 31, 2011
We have had a mortgage with HSBC for 7 yrs. We have never been late on a payment and we take our financial responsibilities seriously. My 40-something-year-old husband was diagnosed with terminal stage 4 cancer and cannot work. It took 6 months for disability to begin. HSBC was not helpful in setting up a modification. They will not refi so I can afford to stay in our home with our 4 children.They are greedy and miserable to deal with. They told me to arrange for a short sale.hope the Obama plan works 4 us


by | October 6, 2011
Right now my home is foreclosure because they wouldn't work with me. HSBC is an evil bank it's their way or no way. You figure with the interest rates down to 4% you think they would do something for me. I even wrote pleading letters. I was granted a sit down with HSBC through orginazation that help people who have mortgage problems and HSBC still will not do nothing for me. Instead the person told me to file for bankruptcy- which I did to buy me more time. That tells you everything that they're all about.

Problems with HSBC underwriters - rating is for them NOT ther excellent people in the Branch

by | September 30, 2011
I have been a personal and business customer of HSBC for about 20 years, I have paid off my mortgage but have an interest only loan of 90,000 which runs out on the 25th November. I have asked to extend it as I need to sell my house first but they said they dont do that now. So they suggested an interst only mortgage for 5 years, as the last child will finish University in 2013 that gives me 3 years to sell it but HSBC underwriters say they will not lend to people who rely on the sale of their property !!

HSBC Refinance Rates are Good

by | September 19, 2011
With rates so low, i thought it was a good time to refinance my loan. HSBC had very good and competitive rates.

(no title)

by | September 12, 2011
Everyone I talk to is having success getting their mortgage refinanced but HSBC does not want to work with you. They offer temp hardships only. Seriously, if they can reduce a payment to make it affordable and still make money on the loan, why in the world would they want a house in foreclosure to lose 100k or more in this market when they sell it?

Can't Catch a Break

by | September 3, 2011
This is crazy i bought my house 5 yrs ago, brand new they told me i could refi in 3 yrs it didn't happen. Loan now turns into a ARM at 10.22%. I have asked for a modification three times I have gotten each one and made the payments, my issue with them is i can't afford the regular payment. The sad thing is if you haven't missed a payment none of these organizations that are setup to help will help you. If you miss a payment your credit tanks and now you cant get a refinance from anyone.Foreclosure anyone?

HSBC - They systematically steal from the customer - IMHO!

by | August 19, 2011
I'm lucky to be able to pay my mortage in this economy. Unlike our Gov't, I'm living WITHIN my means! I'm managing my expenses effectively and reducing ALL my debt as fast as possible. HSBC and its Mgmt are trying to steal from me while I do this. How you ask? They do this by systematically ignoring my extra principal payments and apply my extra payment amount to NEXT months payment. They charge me INTEREST in ADVANCE when I make EXTRA principal payments. I think that HSBC makes decisions to hurt their customers.

Refinance Nightmare with HSBC Mortgage

by | July 21, 2011
I just wanted to refinance my mortgage to lower interest rate and shorten my term. Needless to say the process turned into nothing but nightmare. There was no problem w/ my credit, income, very much any criteria with my financial check. They simply couldn't get their paperwork in order! It was like somewhere within the Bank, there's a black-hole systemically lossing documents. At the end, I simply called off the process!!

(no title)

by | July 18, 2011
HSBC has done nothing but cause us grief. They charged us for paying our taxes when they were already paid. i faxed and mailed the receipts to them several times showing that I had already paid them and thay continue to charge me monthly for this so called advance. it has been 15 months and it is still not resolved. i have requested their tax dept to open an investigation and review our mortgage and I get letters saying they will however nothing ever changes. You are literally at their mercy.

Terrible to Deal With

by | June 9, 2011
These folks are terrible to deal with. They call WITHIN the grace period wanting to know where the payment is. They REFUSE to refinance which would make my payments be RIGHT on time. I can't stand them.

Everything Changed

by | April 26, 2011
They solicited me to refinance. I was assured that the only out of pocket was the app fee. Last week I got new loan docs because "the parameters changed". I had to call to find out what changed, was told I need PMI because of low appraisal. Now I'm told that I have to pay off 2 revolving credit accounts and show funds to close. Again - at the start I was told no money at closing. If I'm affording the higher pmt, I can afford the lower pmt with those revolving credit accts. Illogical, difficult.

Just another company - HSBC MOrtgage Review

by | March 14, 2011
HSBC Mortgage is very difficult to deal with. They only work there way and that is the only way. Will not do a HSBC mortgage refinance to a lower interest rate at all. I am supposed to be fixed rate and just found out it is adjustable 9%. I am screwed. I would love to change companies but it is too late for me now. Nobody wants to help u when u are in trouble. HSBC Mortgage will not deal but one way and that is their way! HSBC was unaccomodating and difficult. I feel like I got screwed.

Custome Service

by | December 2, 2010
Customer service and the collection department are very rude and they hung up on me without trying to help me. Due to the fact that I did not get approved for another modification plan, because I have extended them, they recommended I quick sale my home, since I can’t afford to make my monthly payment of $1,800. I only gross $2,600 monthly. I think HSBC is a terrible company with employees who are not helpful. Their ultimate goal is to take your home.