Reviews: HSBC Mortgage

CUSTOMER SERVICE AND THE COLLECTION DEPARTMENT ARE VERY RUDE AND THEY HUNG UP ON ME WITHOUT TRYING TO HELP ME. DUE TO THE FACT I DID NOT GET APPROVED FOR ANOTHER MODIFICATION PLAN, BECAUSE I HAVE EXTENED THEM, THEY RECOMMENDED I QUICK SALE MY HOME SINCE I CAN'T AFFORD TOO MAKE MY MONTHLY PAYMENT OT 1800.00 AND I ONLY GROSS 2600.00 MONTHLY. I THINK HSBC MORTGAGE IS A TERRIBLE COMPANY WITH EMPOYEES, WHO ARE NOT HELPFUL AND THEIR ULTIMATE GOAL IS TO TAKE YOUR HOME

HSBC Mortgage is very difficult to deal with. They only work there way and that is the only way. Will not do a HSBC mortgage refinance to a lower interest rate at all. I am supposed to be fixed rate and just found out it is adjustable 9%. I am screwed. I would love to change companies but it is too late for me now. Nobody wants to help u when u are in trouble. HSBC Mortgage will not deal but one way and that is their way! HSBC was unaccomodating and difficult. I feel like I got screwed.

They solicited me to refinance. I was assured that the only out of pocket was the app fee. Last week I got new loan docs because "the parameters changed". I had to call to find out what changed, was told I need PMI because of low appraisal. Now I'm told that I have to pay off 2 revolving credit accounts and show funds to close. Again - at the start I was told no money at closing. If I'm affording the higher pmt, I can afford the lower pmt with those revolving credit accts. Illogical, difficult.

These folks are terrible to deal with. They call WITHIN the grace period wanting to know where the payment is. They REFUSE to refinance which would make my payments be RIGHT on time. I can't stand them.

HSBC has done nothing but cause us grief. They charged us for paying our taxes when they were already paid. i faxed and mailed the receipts to them several times showing that I had already paid them and thay continue to charge me monthly for this so called advance. it has been 15 months and it is still not resolved. i have requested their tax dept to open an investigation and review our mortgage and I get letters saying they will however nothing ever changes. You are literally at their mercy.

I just wanted to refinance my mortgage to lower interest rate and shorten my term. Needless to say the process turned into nothing but nightmare. There was no problem w/ my credit, income, very much any criteria with my financial check. They simply couldn't get their paperwork in order! It was like somewhere within the Bank, there's a black-hole systemically lossing documents. At the end, I simply called off the process!!

I'm lucky to be able to pay my mortage in this economy. Unlike our Gov't, I'm living WITHIN my means! I'm managing my expenses effectively and reducing ALL my debt as fast as possible. HSBC and its Mgmt are trying to steal from me while I do this. How you ask? They do this by systematically ignoring my extra principal payments and apply my extra payment amount to NEXT months payment. They charge me INTEREST in ADVANCE when I make EXTRA principal payments. I think that HSBC makes decisions to hurt their customers.

This is crazy i bought my house 5 yrs ago, brand new they told me i could refi in 3 yrs it didn't happen. Loan now turns into a ARM at 10.22%. I have asked for a modification three times I have gotten each one and made the payments, my issue with them is i can't afford the regular payment. The sad thing is if you haven't missed a payment none of these organizations that are setup to help will help you. If you miss a payment your credit tanks and now you cant get a refinance from anyone.Foreclosure anyone?

Everyone I talk to is having success getting their mortgage refinanced but HSBC does not want to work with you. They offer temp hardships only. Seriously, if they can reduce a payment to make it affordable and still make money on the loan, why in the world would they want a house in foreclosure to lose 100k or more in this market when they sell it?

With rates so low, i thought it was a good time to refinance my loan. HSBC had very good and competitive rates.

I have been a personal and business customer of HSBC for about 20 years, I have paid off my mortgage but have an interest only loan of 90,000 which runs out on the 25th November. I have asked to extend it as I need to sell my house first but they said they dont do that now. So they suggested an interst only mortgage for 5 years, as the last child will finish University in 2013 that gives me 3 years to sell it but HSBC underwriters say they will not lend to people who rely on the sale of their property !!

Right now my home is foreclosure because they wouldn't work with me. HSBC is an evil bank it's their way or no way. You figure with the interest rates down to 4% you think they would do something for me. I even wrote pleading letters. I was granted a sit down with HSBC through orginazation that help people who have mortgage problems and HSBC still will not do nothing for me. Instead the person told me to file for bankruptcy- which I did to buy me more time. That tells you everything that they're all about.

We have had a mortgage with HSBC for 7 yrs. We have never been late on a payment and we take our financial responsibilities seriously. My 40-something-year-old husband was diagnosed with terminal stage 4 cancer and cannot work. It took 6 months for disability to begin. HSBC was not helpful in setting up a modification. They will not refi so I can afford to stay in our home with our 4 children.They are greedy and miserable to deal with. They told me to arrange for a short sale.hope the Obama plan works 4 us

If you are told your mortgage is being sold to hsbc beg beg beg them not to. We even filed bankruptcy, sold everything and I mean everything to keep our house. Hsbc stated very rudely when called"We will NOT refinance, restructure or modify any loans at this time,so if you are calling for this I cannot help you and hung up in my face. So we had no choice but to surrender our house and are now looking for elsewhere to live. My husband is disabled and I have also become disabled. They do NOT care.

Funny, all the complaints, not one indicates it's the customer fault. 1st remember HSBC lent YOU the money at YOUR request the purchase the house YOU WANTED. No one mentioned that they purchase a house to big or beyound their means. Thats not the Banks Fault. No one mentioned that they wanted a house to keep up with the Jones', not a home they could afford. No one mentioned that they gambled and loss on them getting a raise or even keeping their job. That's not the lenders fault.

I have HSBC for my home loan and they suck. I've been in 3 temp mods in the last few years and the only people it helps is the bank. They make more money, my credit is screwed, and I owe more than it's worth. The house needs updating before I can think about selling it. For the next 10 years I won't be able to refi my loan and I make half of the income I used to make. I have 5 people in my home and my int rate is 11.24 and they will not give me a permanent fix were I can keep my house.

My mortgage was sold to HSBC mortgage, all I ever got from my original mortgage company was a letter stating that my payments should start going to HSBC Mortgage, my home is now worth not even half of what I owe on the mortgage, my house burned down in 2010, we rebuilt the house brand new got divorced since, contacted HSBC Mortgage to let them know I had lost the second income and could no longer afford the $1600 a month payment.They said they are not american owned and don't participate in the Obama help

I have had a mortgage (several different companies)for over 30 years, and never, ever have I been more disgusted by a company. They are liars, they are harassing and you can be a few days late (like 3) in sending your payment and they will call you day and night, one day I counted 11 phone calls from them and this was after I had taken two calls from them and discussed my situation. AWFUL, AWFUL company I wish I could give them -0- stars.

Every Customer in default blames the bank. None of them take personal responability for their own actions !! No one at the bank held a gun to your head to sign and take the mortgage. You should have purchased what you could afford based on A Lien Period in your life, you should have purchased a house based on one income if your married, not both. You should have purchased a house you can afford to furnish, heat and repair and not let your eyes of greed pick out the house. create the budget-than find home

HSBC should be criminally charged for the way they treat customers. I have had a nightmare of several years trying to get a rate reduction or refinance. They know they have me over a barrel and you can't get anyone on the phone other than a bill collector. I will lose my home soon. Please never use HSBC.

HSBC is the worst bank in history. We did not chose them by choice, but was our loan was sold to them. They falsified documents to get us approved for a loan that should have never existed. The branch closed 3 months after refinancing our loan. We are still trying to bring suit against them and save our home. Of course our mortgage is under water and they will not refinance. We filed bankrupt and they modified our loan and after making 2 payments increased the payments again. Dont GO to HSBC!!!!

We are upside down in our house with 2 mortgages. HSBC is very difficult to deal with. Before we ran into financial trouble, getting them paid on time was hard unless we were able to pay a month ahead. Their process to receive payments is at least 2 weeks behind. Can't pay with other bills through our bank because they are not set up to receive electronic payments. If you do not pay the exact payment amount, they hold the money and will not apply it so they can keep charging interest.

The number one single issue with HSBC Beneficial is that they placed the majority of their call centers in either India or Manila. The problem with that is that 80% of their Customer Service Reps do not speak good English, do not understand Western Law, Western Economy or Western Culture. They provide "cookie cutter" responses read from a manual, versus truly assisting each mortgage holder's issues individually. There is one US call center in Virginia. IF ANYONE CAN OBTAIN THE DIRECT NUMBER PLEASE POST!

The worst possible bank. Departments within the bank do not speak to each other. They will not give you a contact name and extension number when you do speak to them(so you could speak with the same person, and not have to relate the complete story each time you call). 3 attempts to modify, 1st incomplete, 2nd same docs submitted-said we made too much, 3rd time,again same docs, they said we made too little. Now-after State mediation, they are trying to get additional escrow amount.

In 2011, HSBC claimed four of my payments were "bounced checks," or "non-payment" - despite the fact that Wells Fargo (my checking account bank) called AND faxed them with proof that HSBC DID recieve payments. They do not respond to Wells Fargo, or to me, so I have met with my U.S. Senator's office this week. They are calling HSBC, but who knows if the bank will respond. BTW, this is systemic in HSBC, thousands of others have the same complaint, with proof of payment. NEVER use this bank. You'll regret it.