Reviews: Wells Fargo Home Mortgage
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Wells Fargo Home Mortgage makes home-financing easy. We provide a full range of home financing packages to meet a variety of needs. As a responsible lending leader, we work closely with customers to help them understand their home financing options, so they can make informed home financing decisions. Also, as part of the Wells Fargo & Company family, Wells Fargo Home Mortgage can provide easy access to banking, insurance, investment, and consumer finance services. Trust Wells Fargo to help you achieve your current and long-term financial goals. Wells Fargo Home Mortgage is a division of Wells Fargo Bank, N.A. Member FDIC.
Headquarters: San Francisco, CA Website: www.wellsfargo.com
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Additional Information
Wells Fargo Home Mortgage Loans serviced 940,119 Wells Fargo Home Mortgage Top States CA, TX, MN, FL, IL, NJ, CO, MD, NY, WA Wells Fargo Home Mortgage Retail offices 650
Bills.com Rating
4.5
High marks for customer service and choice of products. They've developed a great brand and work hard to protect it. They are clearly a great option for anyone with good credit and looking for a good rate.
| Pros: | Great Customer Service, Exceptional Products, National Presence, Strong Management, Good Rates - A Large Reverse Mortgage Provider |
| Cons: | Long Hold Times, Poor Branch Locations, Inflexible Programs, Sometime Bureaucratic |
Reviews & Ratings
Worst loan officer ever
Hollywood Park, TX | April 20, 2012
I have been a Realtor for many years and have worked with countless loan officers. Wells Fargo in San Antonio is the worst I have ever had the displeasure of having to work with. She made promises to get the loan that she knew she couldn't keep, then spent the next 8 weeks making excuses and avoiding responsibility. When she could have helped, she pushed responsibility off on other departments in Wells. She was a failure at her job.
Absolutely Terrible!!!
Dayton, MN | April 17, 2012
I was PREAPPROVED in Dec. My lender Jim Kubovec (out of Maple Grove office) would wait until the last minute to request anything they needed. The processer Leah Hanson would never return my calls. we waited on WF so much that the closing date was pushed back 3 times (til the middle of april). FINALLY my loan was approved FOUR DAYS AFTER MY PURCAHSE AGREEMENT EXPIRED! I lost this house because WF could not get their act together FOR FIVE MONTHS and the seller couldnt wait any longer. waste of time and money.
Wells Fargo Cheating their customer for Loan. Never take loan from WellFargo They will Trap you.
Bay Saint Louis, MS | April 06, 2012
I have applied for Refinance at Wells fargo. My loan processing officer was answering my phone message once in a week. First month I was begging her to start processing my loan so I can get better rate but she wait until last days. Than she went to vacation when my lock was expiring. So I called team manager He didn't answer phone or email(even his answering machine was telling that for better service email). I have to pay rate extensional because they didn't process lone and rate went up. They trap me.
No Wonder They Have Lawsuits Against Them
Hilo, HI | March 27, 2012
Wells Fargo lost some of my payments and after showing them bankstatements still chargeed me late fees and other charges on those months. They put me in foreclosure for months I never missed they are the worst
If there was an option for negative stars... And more than only 511 characters...
Snohomish, WA | March 23, 2012
We have been in the process of buying a home now since August 2011... After bank approval our Home Mortgage Consultant from Wells Fargo Wilmington NC, screwed up our paperwork... and to not bring attention to his own faulty actions, has just tried to proceed with SOP's.. Now a month later, this "professional" keeps emailing with a whole roller coaster of BS... repetitvely receiving your approved!! "Really!" then well the loan has yet to go to final approval... PLEASE... NEVER DO BUSINESS WITH THIS BANK.
Dealing with Wells Fargo is like yelling into a black hole.
Henderson, NV | March 15, 2012
My husband has a loan with Wells Fargo. He lost his job last year and we fell behind on the mortgage. Wells Fargo did allow us to go onto a repayment plan which raised our mortgage payment about 900 a month. I was then injured at work which made that extra money an impossibility. Now that he's working two jobs and I'm back at work, we want to get back on a repayment plan. He started calling once a week to try to talk to our loan preservation specialist, Heather Brazen (sp?) and she never returned his phone call. So we got a default letter in the mail and ever since then, Ive taken the reins and I've called EVERY DAY to try and reach someone to at least tell us if we can get back on a repayment plan. Everyday, we hear the same thing. Heather's the only one who can help us. I started calling twice a day and the reps always say the same thing. "I'll send an email to Heather and her supervisor, Erin Fogle, marked urgent and they'll get back to you within 48 hours." Well, 48 hours has now turned into 2 weeks. So today, we got a phone call from Wells Fargo Home Mortgage. I was excited that we were going to be able to get some answers. HOWEVER, it was just a random call from their call center rep (I christened her Snide Jessica) who auto-dials people who are behind on their mortgage. I told her our situation and she said, "You guys will need to talk to your Home Preservation Specialist, Heather." We want to stay in the home. We want to try to work this out. We are behind $6700 on our mtg. I told them we can give them 5 grand today if they can work with us on the rest. They won't do it. They tell us just talk to this mysterious "woman behind the curtain", Heather. Dealing with Wells Fargo is like yelling into a black hole. They will not help you. They don't care. Do NOT get a loan with them.
Tried to refinance our current home and buy a vacation home with the savings
Cumming, GA | February 29, 2012
I wouldn't even know what the true Rates we qualified for are because our rep continued changing everything and at the end of the process she couldn't back up a single thing she told us. VERY DISAPPOINTED with the customer service and lack of knowledge of this rep. Her number kept changing, she would sit on documents and then expect we act fast. We determined to cancel since she was mucking up every detail 2 weeks before closing on our refi. What a waste of time and disappointments. Thanks Wells Fargo!
I can't believe the delays
Portland, OR | January 27, 2012
My father had a reverse mortgage and passed almost 5 months ago. I have been trying and trying to deed the house to Wells Fargo in lieu of foreclosure. They keep asking for the same thing over and over. Very frustrating.
Wells Fargo has Good Refinance Rates.
January 20, 2012
Wells Fargo has Good Refinance Rates and is a solid mortgage lender.
Hampton, VA | March 27, 2012
Did you get paid to write that?
Deceitful, horrible, frustrating, and painful dealing with Wells Fargo
Mansfield, PA | January 19, 2012
My mother had a Wells Fargo reverse Mortgage. When she died, Wells Fargo is delaying taking the house for 1 1/2 years blaming HUD. Communication is next to impossible and they out and out lie. They aren't living up to their agreement. Meanwhile the additional costs are in the thousands of dollars. I have had or ran 7 businesses and have never found such an unethical company. DO NOT DO BUSINESS WITH WELLS FARGO!
Wells Fargo is the best lender in California
Harris, IA | January 11, 2012
Wells Fargo has a long mortgage lendign history in California and treats all of its customers like trusted clients.
I give Wells Fargo a thumbs up!
Portola Valley, CA | January 09, 2012
Wells Fargo did not become the largest mortgage loan company in the country by not doing a good job by their customers, so I give Wells Fargo a thumbs up.
Couldn't be worse!
Bremerton, WA | September 12, 2011
I have had a Wells Fargo loan for 11 years and not once have I ever received even acceptable customer service. They do nothing to help work out a problem and their shoddy record keeping almost cost me my home! If I had it to do again I would not EVER bank with, or get a loan from Wells Fargo. Do yourself a favor and do not do business with them.
Wells Fargo - Home Loan Refinance
Simi Valley, CA | February 17, 2011
Wells Fargo is the worst when it comes to refinancing an existing loan!!!! My history: I have been with Wells Fargo bank since 1986 and they currently carry the mortgage on my primary residence. In December I went to Wells Fargo to investigate refinancing a piece of investment property I own. The current appraised value of the property is $550K and the total amount owed is $135K. I have good credit, a good credit score, no late payments, no bankruptcies. Sounds like a slam dunk. On 1/4/11, I submitted my loan docs to my local Wells Fargo bank in Simi Valley, CA. It was reviewed in the branch by the Home Mortgage Consultant who then sent it on to underwriting. Within 2-3 days, underwriting asked for 2008 taxes which I sent over within 2 days. Next underwriting asked for an explanation of deductions on 2009 taxes, schedule E. Within 1 day I respond. Next underwriting asks for an explanation of the only derogatory statement on my credit report ($230). I immediately e-mail the response to my Home Mortgage Consultant. Next underwriting wants copies of my bank statements indicating rent deposits. I respond immediately. Next Wells Fargo underwriting wants proof of the security deposit. Within one day I provide a copy of my checking account statement indicating this deposit. Next underwriting wants a copy of the security deposit check given to me from the tenant. I comply within 2 days and at this point I tell my Home Mortgage Consultant this is getting old. Next the underwriter asks for copies of the rent check for the last three months. I get this information to the Mortgage Consultant in one day and ask him if the underwriter in inept. In my mind, this person is incompetent and does not know what she is doing. I would think she would have had the common since to ask for ALL the banking statements and rental information at once. To his credit the, Mortgage Consultant did call the underwriters supervisor and complained. But, to no avail. So as it stands now, I call my Mortgage Consultant every other day asking the status of the loan and all he says is that is just setting with the underwriter. Apparently, new home loans take priority over refinances. If I had known this going in, I would have gone somewhere else. In the mean time interest rates have gone up a ½ a point and here I set. I am ready to cancel the process and find a loan broker who can get it done in 30 days. Thank god I am not one of the thousands of people who are trying to work out a deal with these idiots at Wells while dealing with the pressure of losing my house. Your Loyal Customer Christopher B.
Millbury, MA | March 04, 2012
Wells Fargo is developing a track record of not being able to close loans. they have the most incompetent mortgage consultants I've ever met. I was a mortgage broker for over ten years and since I've been out of it several of my prior clients have called me asking if I can help them refinance, purchase etc. Some have told me horror stories of their experiences with Wells. It is my recommendation to everyone that they find a good broker-they know how to get the loan closed. Stay away from the bank personnel--they have no financial interest in closing your loan-a broker does.
Unresponsive and not dealing in good faith
January 23, 2011
After more than 7 months of delays and unanswered calls, our loan is still pending. My experience is a long string of unresponsive personnel who pass the buck to a multitude of other departments. However, they never actually call the other departments and often do not answer calls.
Garland, TX | August 16, 2011
I 100% percent agree with you on this
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Pico Rivera, CA | March 21, 2012
Hi there. Same thing is currently happening to My mother and I. My mother got laid off and they told her about this program she can do for 3 months they will lower her mortgage. Well at the en dof the 3 months they told her to reapply for another 3 months. The guy that she was talking to named JULIAN COX never sent in her application. BUT HE TOLD HER NOT TO MAKE MORTGAGE payment till she got approved. WELL SHe called EVERY SINGLE DAY!! and NOTHING. COME TO FIND OUT HER case was sent to someone else. AND SHE WAS DENIED. now they say she owes that back money and MORTAGAE. TOTAL 10,700!!!!they will not accept payments, NOTHING they want it ALL. So Here i am trying to get a loan to pay those F**ckers. THEY WILL BURN IN HELL where they belong. Soon no one will have $ because their taking their homes. Have all the houses you want you greedy bastard Your putting kids out on the street, families out on the street. This is heartbreaking .... and sad!! i feel your pain. and i just wish we could do something!!! they are ripping off every one!!!