Reviews: Wells Fargo Home Mortgage

I have been a Realtor for many years and have worked with countless loan officers. Wells Fargo in San Antonio is the worst I have ever had the displeasure of having to work with. She made promises to get the loan that she knew she couldn't keep, then spent the next 8 weeks making excuses and avoiding responsibility. When she could have helped, she pushed responsibility off on other departments in Wells. She was a failure at her job.

I was PREAPPROVED in Dec. My lender Jim Kubovec (out of Maple Grove office) would wait until the last minute to request anything they needed. The processer Leah Hanson would never return my calls. we waited on WF so much that the closing date was pushed back 3 times (til the middle of april). FINALLY my loan was approved FOUR DAYS AFTER MY PURCAHSE AGREEMENT EXPIRED! I lost this house because WF could not get their act together FOR FIVE MONTHS and the seller couldnt wait any longer. waste of time and money.

I have applied for Refinance at Wells fargo. My loan processing officer was answering my phone message once in a week. First month I was begging her to start processing my loan so I can get better rate but she wait until last days. Than she went to vacation when my lock was expiring. So I called team manager He didn't answer phone or email(even his answering machine was telling that for better service email). I have to pay rate extensional because they didn't process lone and rate went up. They trap me.

Wells Fargo lost some of my payments and after showing them bankstatements still chargeed me late fees and other charges on those months. They put me in foreclosure for months I never missed they are the worst

We have been in the process of buying a home now since August 2011... After bank approval our Home Mortgage Consultant from Wells Fargo Wilmington NC, screwed up our paperwork... and to not bring attention to his own faulty actions, has just tried to proceed with SOP's.. Now a month later, this "professional" keeps emailing with a whole roller coaster of BS... repetitvely receiving your approved!! "Really!" then well the loan has yet to go to final approval... PLEASE... NEVER DO BUSINESS WITH THIS BANK.

My husband has a loan with Wells Fargo. He lost his job last year and we fell behind on the mortgage. Wells Fargo did allow us to go onto a repayment plan which raised our mortgage payment about 900 a month. I was then injured at work which made that extra money an impossibility. Now that he's working two jobs and I'm back at work, we want to get back on a repayment plan. He started calling once a week to try to talk to our loan preservation specialist, Heather Brazen (sp?) and she never returned his phone call. So we got a default letter in the mail and ever since then, Ive taken the reins and I've called EVERY DAY to try and reach someone to at least tell us if we can get back on a repayment plan. Everyday, we hear the same thing. Heather's the only one who can help us. I started calling twice a day and the reps always say the same thing. "I'll send an email to Heather and her supervisor, Erin Fogle, marked urgent and they'll get back to you within 48 hours." Well, 48 hours has now turned into 2 weeks. So today, we got a phone call from Wells Fargo Home Mortgage. I was excited that we were going to be able to get some answers. HOWEVER, it was just a random call from their call center rep (I christened her Snide Jessica) who auto-dials people who are behind on their mortgage. I told her our situation and she said, "You guys will need to talk to your Home Preservation Specialist, Heather." We want to stay in the home. We want to try to work this out. We are behind $6700 on our mtg. I told them we can give them 5 grand today if they can work with us on the rest. They won't do it. They tell us just talk to this mysterious "woman behind the curtain", Heather. Dealing with Wells Fargo is like yelling into a black hole. They will not help you. They don't care. Do NOT get a loan with them.

I wouldn't even know what the true Rates we qualified for are because our rep continued changing everything and at the end of the process she couldn't back up a single thing she told us. VERY DISAPPOINTED with the customer service and lack of knowledge of this rep. Her number kept changing, she would sit on documents and then expect we act fast. We determined to cancel since she was mucking up every detail 2 weeks before closing on our refi. What a waste of time and disappointments. Thanks Wells Fargo!

My father had a reverse mortgage and passed almost 5 months ago. I have been trying and trying to deed the house to Wells Fargo in lieu of foreclosure. They keep asking for the same thing over and over. Very frustrating.

Wells Fargo has Good Refinance Rates and is a solid mortgage lender.

My mother had a Wells Fargo reverse Mortgage. When she died, Wells Fargo is delaying taking the house for 1 1/2 years blaming HUD. Communication is next to impossible and they out and out lie. They aren't living up to their agreement. Meanwhile the additional costs are in the thousands of dollars. I have had or ran 7 businesses and have never found such an unethical company. DO NOT DO BUSINESS WITH WELLS FARGO!

Wells Fargo has a long mortgage lendign history in California and treats all of its customers like trusted clients.

Wells Fargo did not become the largest mortgage loan company in the country by not doing a good job by their customers, so I give Wells Fargo a thumbs up.

I have had a Wells Fargo loan for 11 years and not once have I ever received even acceptable customer service. They do nothing to help work out a problem and their shoddy record keeping almost cost me my home! If I had it to do again I would not EVER bank with, or get a loan from Wells Fargo. Do yourself a favor and do not do business with them.

Wells Fargo is the worst when it comes to refinancing an existing loan!!!! My history: I have been with Wells Fargo bank since 1986 and they currently carry the mortgage on my primary residence. In December I went to Wells Fargo to investigate refinancing a piece of investment property I own. The current appraised value of the property is $550K and the total amount owed is $135K. I have good credit, a good credit score, no late payments, no bankruptcies. Sounds like a slam dunk. On 1/4/11, I submitted my loan docs to my local Wells Fargo bank in Simi Valley, CA. It was reviewed in the branch by the Home Mortgage Consultant who then sent it on to underwriting. Within 2-3 days, underwriting asked for 2008 taxes which I sent over within 2 days. Next underwriting asked for an explanation of deductions on 2009 taxes, schedule E. Within 1 day I respond. Next underwriting asks for an explanation of the only derogatory statement on my credit report ($230). I immediately e-mail the response to my Home Mortgage Consultant. Next underwriting wants copies of my bank statements indicating rent deposits. I respond immediately. Next Wells Fargo underwriting wants proof of the security deposit. Within one day I provide a copy of my checking account statement indicating this deposit. Next underwriting wants a copy of the security deposit check given to me from the tenant. I comply within 2 days and at this point I tell my Home Mortgage Consultant this is getting old. Next the underwriter asks for copies of the rent check for the last three months. I get this information to the Mortgage Consultant in one day and ask him if the underwriter in inept. In my mind, this person is incompetent and does not know what she is doing. I would think she would have had the common since to ask for ALL the banking statements and rental information at once. To his credit the, Mortgage Consultant did call the underwriters supervisor and complained. But, to no avail. So as it stands now, I call my Mortgage Consultant every other day asking the status of the loan and all he says is that is just setting with the underwriter. Apparently, new home loans take priority over refinances. If I had known this going in, I would have gone somewhere else. In the mean time interest rates have gone up a ½ a point and here I set. I am ready to cancel the process and find a loan broker who can get it done in 30 days. Thank god I am not one of the thousands of people who are trying to work out a deal with these idiots at Wells while dealing with the pressure of losing my house. Your Loyal Customer Christopher B.

After more than 7 months of delays and unanswered calls, our loan is still pending. My experience is a long string of unresponsive personnel who pass the buck to a multitude of other departments. However, they never actually call the other departments and often do not answer calls.