If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
|FACTS||What does Bills.com, LLC
do with your personal information?
|Why?||Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.|
|What?||The types of personal information we collect and share depend on the product or service you have with
us. This information can include:
|Reasons we can share your personal information||Does Bills.com share?||Can you limit this sharing?|
In certain situations, Bills.com, LLC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
For our everyday business purposes – such as to process your transactions, maintain your account(s), as required by law, such as to respond to court orders and legal investigations, similar legal process or report to credit bureaus and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If Bills.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
|Service Providers – We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.||Yes||No|
|For our marketing purposes – to offer our products and services to you||Yes||No|
|For joint marketing with other financial companies||Yes||No|
|For our affiliates' everyday business purposes – information about your transactions and experiences||Yes||No|
|For our affiliates' everyday business purposes – information about your creditworthiness||Yes||Yes|
|For our affiliates to market to you||Yes||Yes|
|For non-affiliates to market to you||Yes||Yes|
|To limit our sharing||
Call 800-442-2720 – our menu will prompt you through your choice(s)Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice.
However, you can contact us at any time to limit our sharing.
Contact us on the contact information listed below:
1875 S. Grant St., #400
San Mateo, CA 94402
|Who we are|
|Who is providing this notice?||Bills.com, LLC, a Delaware limited liability company that may use the name "Bills.com"|
|What we do|
|How does Bills.com protect my personal information?||To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. When you enter sensitive information (such as Social Security number) and any personal information on our Site, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at CustomerCare@bills.com.|
|How does Bills.com collect my personal information?||We collect your personal information, for example, when you
We may also collect your personal information from others, such as credit bureaus, affiliates or other companies
|Why can't I limit all sharing?||Federal law gives you the right to limit only
|What happens when I limit sharing for an account I hold jointly with someone else?||Your choices will apply to you alone unless you tell us otherwise.|
|Passive Collection||As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.|
|Behavioral Targeting||We partner with a third party to either display advertising on our Web site or to manage our advertising
on other sites. Our third party partner may use technologies such as cookies to gather information about
your activities on this site and other sites in order to provide you advertising based upon your
browsing activities and interests. If you wish to not have this information used for the purpose of
serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of
being served ads. You will continue to receive generic ads.
Notwithstanding any other provision, we may also engage a third party partner for the purpose of recognizing users and delivering to them interest-based content and advertisements. We may share information about you with our partners such as your name, postal address, email, device ID, or other identifier in encrypted, hashed or de-identified form. Our partners also may collect information from you, such as your IP address and information about your browser or operating system; may combine our personal and non-personal offline information about you with information from other partners in data sharing cooperatives in which we participate; and may place or recognize a unique cookie on your browser. These cookies contain no personally identifiable information; they may contain demographic or other data in de-identified form. To opt-out of third party cookies, please go to Digital Advertising Alliance's consumer choice page.
|How can I correct, update and delete my personal information?||Upon request Bills.com, LLC will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, by making the change on our member information page or by emailing our Customer Support at CustomerCare@bills.com. We will respond to your request within a reasonable timeframe. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, by making the change on our member information page or by emailing our Customer Support at CustomerCare@bills.com. We will respond to your request within a reasonable timeframe.|
|Data retention||We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.|
Companies related by common ownership or control. They can be financial and nonfinancial companies.
Our affiliates include Freedom Debt Relief, LLC, Freedom Financial Asset Management, LLC and Freedom Tax Relief, LLC
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
We share with non affiliates in the categories of credit counseling agencies, loan broker and other financial service providers, insurance companies, mortgage providers and broker/dealers.
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
We have no joint marketing partners
|Other important information||See below for additional state-specific disclosures.|
|Single Sign-On||You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.|
|Newsletter||Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at CustomerCare@bills.com|
|Blog||Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at CustomerCare@bills.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.|
|Public Profiles||The profile you create on our site will be publically accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal or you can contact us at CustomerCare@bills.com.|
FOR CALIFORNIA RESIDENTS:In accordance with California law, we will not share information we collect about you with non affiliates, except as allowed by law. For example, we may share information with your consent or to service your accounts. Among our affiliates, we will limit information sharing to the extent required by California law. You can also limit our sharing for joint marketing with other financial institutions. See the accompanying "Important Privacy Choices for Consumers — Additional Rights for California Residents."
FOR NEVADA RESIDENTS:We are providing you this notice pursuant to state law. You maybe placed on our internal "do not call" list by calling 8005447211. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555E. Washington St. — Suite 3900, Las Vegas, NV89101; 702-486-3132 — BCPINFO@ag.state.nv.us.
FOR VERMONT RESIDENTS: In accordance with Vermont law, we will not share information we collect about Vermont residents with companies who are not affiliates, except as permitted by law, such as with your consent or to service your accounts. We will not share information about your credit worthiness with our affiliates without your authorization or consent but we may share information about our transactions or experiences with your with our affiliates without your consent.