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SilverBills Review January 2023

SilverBills is a concierge bill payment service designed to help save you time by handling tiresome bill-paying details for you..
Editor’s Note
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Overall rating:
4.7
Bills.com rating

Silver Bills at a Glance

Description
Types of ServiceConcierge bill payment service
Contact InformationCall SilverBills any time at: 866 653 4427 or email: [email protected]
Service or Support HoursOnline chat and telephone service
Linkshttps://silverbills.com/

SilverBills is a payment service designed to help people handle their finances more efficiently. Though it was created primarily with senior citizens in mind, the service can be used by anyone who wants to outsource their bill payments.

Do you find it time-consuming or confusing to keep up with your regular payments, month after month? SilverBills can take that burden off your hands. Working with your bank, SilverBills can automatically process your bill payments.

 SilverBills can also help you spot suspicious charges on your accounts, as well as help you keep track of spending. This article can help you decide whether the SilverBills payment service is right for you.

What Is the SilverBills Concierge Service?

At an upscale hotel, a concierge is a person who handles logistical details for guests. For example, a concierge can tell you what the best local restaurants are, arrange theater tickets, or just call a cab. A concierge will take care of such things for you so that you can use your time more productively and enjoyably.

That’s the basic idea behind the SilverBills Concierge Bill Management service. They save you time by handling tiresome bill-paying details for you. 

This service primarily involves making sure your bills are paid on time. However, the SilverBills Concierge service can also help you manage your payments in a variety of other ways.

Services provided include:

  • Paying your routine bills on time
  • Comparing bills with prior payments to spot questionable charges
  • Payment of additional one-time bills upon request
  • Providing personal assistance with your bill-payment questions
  • Documentation of your payments
  • Regular spending reports to help keep your budget on track

How Does it Work?

When you sign an agreement with SilverBills, you can then choose which bills you want them to handle. SilverBills will help you arrange to have those bills sent directly to SilverBills for processing.

SilverBills will also set you up to authorize having bill payments made out of your checking account. That way you don’t have to change your banking relationships to work with SilverBills. With your permission, they simply notify your bank of where to send the payments and how much to send.

SilverBills recognizes that while more people of all ages are doing their business online, many people still prefer not to do their business online. SilverBills can accommodate either preference.

If you’d like to communicate with SilverBills via computer, they will set you up with a log-in to a secure portal to view your account. However, you can also communicate with SilverBills entirely by mail and telephone.

The goal of either method, though, is to automate the payment of your bills. In addition to automation, SilverBills provides a human touch. They will assign an account manager to personally handle your payments.

That account manager will review each bill to look for unusual charges. They will contact you about any issues, and they will be available to answer your questions. Your account manager will contact you in the way that suits you best: by phone, email, or text.

While SilverBills will manage your payments for you, they will keep you fully informed along the way. You will receive a monthly statement that details each payment and also compares your monthly spending to your budget.

What Bills Can SilverBills Manage?

 SilverBills Concierge Bill Management is designed to save you from having to deal with the pile of bills that shows up in your mailbox every month. They do this by being able to process a wide range of bills. Here are some examples:

  • Assisted living, rehabilitation, or nursing-home fees
  • Automobile registration fees
  • Cable TV bills
  • Charitable contributions
  • Grocery bills
  • Insurance premiums
  • Loan payments
  • Medical bills
  • Membership fees
  • Mortgage payments
  • Pharmacy bills
  • Rent
  • Repair bills
  • Subscriptions
  • Taxes
  • Telephone bills
  • Utility payments

This is a long list, and there may be other types of bills you can arrange to have handled by SilverBills. They can even process one-time payments upon request. Also, if you want to retain direct control over certain payments, the SilverBills service allows you to pick and choose which bills you want them to handle. 

What Does SilverBills Cost?

SilverBills lists the cost of its service as “from $50 per month.” That would total $600 a year.

SilverBills does not detail what it means by putting the word “from” in front of its price quote. That modifier suggests the charge could be greater than $50 per month, in some situations. You should carefully review the written agreement offered to you by SilverBills, to see what your charge would be before signing up.

Once you agree on a fee amount, SilverBills emphasizes that there will be no additional charges. They also do not accept any third-party payments or commissions in connection with the services they are providing.

Can SilverBills Save Money?

The cost of SilverBills should be measured against the potential benefits that it may provide you. These benefits are described below:

Avoids late fees

If you’re having trouble keeping up with all your bills, you may already have incurred late charges. These can be very costly, especially if they happen with more than one bill.

Besides late fees, missed payments can also lead to service interruptions. With credit cards, you are likely to see interest charges added on top of late fees. Your credit card may also lower your credit limit or cancel your card altogether if you miss too many payments. Arranging to have your bills processed automatically by SilverBills can help you avoid those late charges.

Alerts you to unusual charges

SilverBills compares each bill to previous bills from that service provider. That allows SilverBills to spot unusual charges. Differences in billing amounts could alert you to new fees, mistakes, or possible fraud. Those are risks that are worth having someone keep an eye on.

Keeps payments up to date to preserve your credit score 

Payment history is the number one factor that determines your credit score. If having SilverBills manage your payments can help you keep all your bills up to date, it could improve your credit score. A good credit score not only helps you qualify for credit; it could also help you get a better interest rate when you borrow money.

Helps you track your budget

SilverBills sends you monthly summaries that compare your spending to your budget. That information can help you live within your means and avoid running up too much debt.

Saves time for other things

There are more benefits to working with SilverBills than just saving money. Having SilverBills take care of your bill payments can leave you more time for things you’d rather be doing. This might include earning money, spending time with your family, or enjoying leisure activities. 

Is SilverBills Legit?

SilverBills has been in business since 2014. Based on their history with customers, the Trustpilot review site gives SilverBills 4.7 out of a possible five stars. 

SilverBills has been accredited by the Better Business Bureau (BBB) since 2019. The BBB has given them an A+ rating. As of this writing, no customer complaints against SilverBills have been lodged with the BBB.

To help protect its clients, SilverBills also maintains professional liability and theft insurance: Though they’ve been insured since 2014, they’ve never had a single claim. 

Regardless of the reputation of any financial-service provider, you should continually monitor your account. One way to do this is by matching the monthly statements that SilverBills provides with the statements for the bank account from which your payments are drawn.

Is SilverBills Safe?

SilverBills stores client information on IBM’s Hyper Protect Database. This is an independently-maintained, cloud-based, database. It is designed to protect against both external breaches and data manipulation by authorized users: A series of firewalls and encryption algorithms help impede illicit access to client information; logins for clients and staff require two-factor authentication. Besides having an account manager to oversee your payments, each transaction is monitored by both artificial intelligence-based algorithms and human auditors, too.

Frequently Asked Questions

Do I need a computer to use SilverBills?

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No. How you work with SilverBills is entirely up to you. They can provide you with access to an online account and arrange to have your bills sent to them automatically. Or they can give you prepaid envelopes for forwarding paper bills and then communicate with you by telephone.

Will signing up for SilverBills affect my credit score?

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Not directly. SilverBills is not a credit account, so signing up does not directly impact your credit score. However, SilverBills may help you do a better job of staying current with your payments.  That should have a positive impact on your credit score in the long run.

Do I need to deposit money with SilverBills to pay my bills?

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No. The money to pay your bills flows directly from your bank account to the service providers you are paying. You do not have to keep money on deposit with SilverBills. This allows you to retain the benefits of your existing bank-account relationship.