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Collection Harassment

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Mark Cappel
UpdatedJun 12, 2024

GMAC keeps calling me at work, despite my telling them not to. How do I stop this harassment?

I am leasing a car from GMAC. I have had struggles with paying my bills, and each month my payment has been late. I have changed jobs since originally leasing my car, and my problem is that somehow GMAC has obtained the number to where I work and they call the receptionist at my job and the receptionist has to transfer GMAC to my direct line. I have told GMAC multiple times not to call my job, because I work in the field and don't always get messages from this phone on a timely basis. I have always directed them to call my personal cell phone number, which is the number that I put on the contract that I signed. I have told them that they are harassing me, my payments have not even been 30 days late but they continue to call and harass me. Is there some governmental institution that I can report them to, that will get them to stop calling my job and to call my cell phone as originally authorized?

You have two issues: Handling the harassing calls and correcting the late payments.

Collection harassment calls

Previously, I discussed what a consumer can do when a creditor uses harassing behavior (see Advice If You’re Being Harassed by Collection Agent). Under the Fair Debt Collection Practices Act (FDCPA) creditors are not permitted to call you at work if you ask them to stop.

You stated you asked GMAC to call your cell phone and cease calling your work telephone number. You are not avoiding their calls. Since GMAC has not adhered to your verbal requests, send GMAC a return-receipt letter stating that your job is at risk because of their calls. Reiterate your willingness to have them call your cell phone or write you. If, after your letter has been received, and they continue to call your employer, file a complaint with the Federal Trade Commission (FTC), the federal agency responsible for enforcing the FDCPA.

Delinquent payments

Though you do not mention what will happen to your credit score if you continue to make payments late, I want to give you some information on that subject. Below are links to resources you may wish to review to see what happens to your credit score if your payments are late or delinquent, what will happen in you allow a repossession, and what you can do to resolve any resulting debt.


Write a letter to GMAC regarding the collection harassment as soon as possible. Also, call GMAC and reiterate that their calls are causing issues at work and you could lose your employment which, in turn, could result in no income to pay for the loan. I would also see if you can have GMAC change the date the payment is owed so that you will not be late in making future payments.

I hope this information helps you Find. Learn & Save.



Struggling with debt?

Mortgages, credit cards, student loans, personal loans, and auto loans are common types of debts. According to the NY Federal Reserve total household debt as of Q1 2024 was $17.69 trillion. Housing debt totaled $12.82 trillion and non-housing debt was $4.88 trillion.

According to data gathered by from a sample of credit reports, about 26% of people in the US have some kind of debt in collections. The median debt in collections is $1,739. Student loans and auto loans are common types of debt. Of people holding student debt, approximately 10% had student loans in collections. The national Auto/Retail debt delinquency rate was 4%.

Each state has its rate of delinquency and share of debts in collections. For example, in Arizona credit card delinquency rate was 3%, and the median credit card debt was $441.

While many households can comfortably pay off their debt, it is clear that many people are struggling with debt. Make sure that you analyze your situation and find the best debt payoff solutions to match your situation.