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National Action Financial Services

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Mark Cappel
UpdatedMay 21, 2024
Key Takeaways:
  • The FCRA controls the behavior of credit reporting agencies.
  • An account in collection may appear on a consumer's credit report for 7.5 years.
  • A window for validating debt is only 30 days from the date of notification.

I received a letter from National Action Financial Services for a debt I do not owe. What are my rights? What can I do?

I always monitor my credit reports annually and or the last 3 years I have had a monthly monitoring service, and my score is 816. I have only one credit card and one old card that was closed still showing up on my reports. However I got a letter in the mail today from National Action Financial Services Inc. saying they have been authorized to offer me a settlement on a debt I supposedly have. Now I know when I was 18 - 20 I had a charge off probably for PG&E and one for Verizon I paid both of them in full when I was 24, which was 12 years ago. I have never had a WFNNB store credit card or one for Samuels Jewelers. this letter says I must pay now. It says the previous creditors were NCO/ASG of WFNNB/Samuels/Samuels current creditor: NCO Portfolio Management. I am very concerned about this being fraud or something else. What do you recommend I do?

Just because a collection agent has access to the credit reporting agencies and learned your contact information does not mean you owe a debt. There are two possible explanations for National Action Financial Services contacting you with a debt you know you do not owe: It is an honest mistake; Your name is John A. Doe and reside in Springfield and National Action Financial Services wants the Jon A. Doe residing in Shelbyville. The other explanation is that National Action Financial Services is a predatory collection agent that picked you at random to try to collect a debt you do not owe.

National Action Financial Services the Innocent

Let us assume for a moment that National Action Financial Services is an upstanding, scrupulous collection agent and it located the wrong John A. Doe. You do yourself and National Action Financial Services a service by informing the collection agent it made an error. Do so by demanding a debt validation immediately. Do not wait because your window for validating the debt is narrow — 30 days from the date of notification of the collection attempt. Learn how to validate a debt and learn if a debt is validated property by following the link I just mentioned.

A collection agent may not collect a debt it cannot validate. In your case, if National Action Financial Services bought a fully document collection account, it will provide you evidence to show you are not the debtor. Your name will not match the actual debtor, nor will your age, Social Security number, and other identification. On the other hand, if National Action Financial Services bought a bare account it cannot validate, then according to the Fair Debt Collection Practices Act (FDCPA), National Action Financial Services cannot report the debt to the credit reporting agencies or try to collect the debt.

National Action Financial Services the Malicious

Now let us assume for the sake of argument that National Action Financial Services is unscrupulous. Unfortunately, you do not know whether National Action Financial Services is unscrupulous until you ask it to validate the debt. If it cannot validate the debt and continues to try to collect the debt in violation of the FDCPA, then the motivations of National Action Financial Services are clear. In that case, consult with an attorney who has experience in consumer law. He or she will gather evidence from you, file a lawsuit and collect damages under the FDCPA because you will have a cause of action to sue National Action Financial Services.

Fair Credit Reporting Act

Federal law (US Code Title 15, §1681c) controls the behavior of credit reporting agencies (CRAs). The specific law is called the Fair Credit Reporting Act (FCRA). Under FCRA §605 (a) and (b), an account in collection will appear on a consumer’s credit report for up to 7½ years. To determine when an account will be removed by the CRAs (TransUnion, Equifax, and Experian and others), add 7 years to the date of first delinquency. The date of first delinquency is shown in credit reports. Subsequent activity, such as resolving the debt or one debt collector selling the debt to another collector, is irrelevant to the 7-year rule.

Some debts have a reporting period longer than 7 years, including:

  • Tax liens: 10 years if unpaid, or 7 years from the payment date
  • Bankruptcy: 10 years from the date of filing (15 U.S.C. §1681c)
  • Perkins student loans: Until paid in full (20 U.S.C. §1087cc(c)(3))
  • Direct and FFEL loans: 7 years from default or rehabilitation date (20 U.S.C. §1080a(f)(1) and 20 U.S.C. §1087e(a)(1))
  • Judgments: 7 years or the debtor’s state statute of limitations on judgments, whichever is longer

The FCRA 7-year rule is separate from state statutes of limitations for debt issues. Under the FCRA, all trade lines can be reported on each of the credit bureaus. However, the reporting agencies must update and keep accurate data in their credit files. If there is erroneous information (like a collection account that is more than 7 years old), you must notify them (typically through a certified letter) and then wait one reporting cycle (90 days) for the errors to be removed.


Send the debt validation letter immediately because there is a 30-day time limit on the letter you received. The collection agent, in turn, has 30 days to respond with a proper and complete validation. Send letters to the credit reporting agencies explaining that the debt is long since passed the seven-year rule.

To learn more about your rights as a debtor, read the resource Collections Advice.

I hope this information helps you Find. Learn & Save.



Did you know?

If you are struggling with debt, you are not alone. According to the NY Federal Reserve total household debt as of Quarter Q4 2023 was $17.503 trillion. Student loan debt was $1.601 trillion and credit card debt was $1.129 trillion.

According to data gathered by from a sample of credit reports, about 26% of people in the US have some kind of debt in collections. The median debt in collections is $1,739. Student loans and auto loans are common types of debt. Of people holding student debt, approximately 8% had student loans in collections. The national Auto/Retail debt delinquency rate was 4%.

Collection and delinquency rates vary by state. For example, in Indiana, 17% have student loan debt. Of those holding student loan debt, 9% are in default. Auto/retail loan delinquency rate is 4%.

To maintain an excellent credit score it is vital to make timely payments. However, there are many circumstances that lead to late payments or debt in collections. The good news is that there are a lot of ways to deal with debt including debt consolidation and debt relief solutions.