What can you do when you call a original creditor and they transfer you to a third party?
Hello, I was wondering if you had ever heard of a collection agency using their address but saying they are capital one. Basically putting capital one bank with an address that came back when I googled Trakamerica, a collection agency in New York. What can you do when you call a original creditor and they transfer you to a third party? And so far found no way to talk to the OC and they still own it I guess because on credit report it is updated monthly even the charge off status.
Your original creditor has every right to transfer your account to a collection agency to attempt to collect on the debt if the account goes into default. In addition, the creditor is within its rights to transfer you to the collection agency when you call the original creditor to discuss the account. In fact, when accounts are assigned to collection agencies, it is standard practice for the creditor to insist that you speak with the collection agency to work out a repayment arrangement or settlement.
As for the collection agency representing itself to be Capital One, this may or may not be proper, depending on the collection agency's relationship with Capital One. Many creditors own their own collections divisions, in which case the collector can collect in the name of the original creditor. However, third party collection firms are generally required to disclose their name and the fact that they are not directly affiliated with the creditor, if the consumer asks for this information. Many third party collectors will state "I am calling on behalf of Capital One." Such a statement, while potentially misleading, is allowed, as the collector is not claiming to be calling from Capital One, only on Capital One's behalf. I am not sure exactly what the collection agency told you when they called, but if they claimed to be calling from Capital One directly, they may be in violation of the federal Fair Debt Collections Practices Act. I encourage you to read more about this law by visiting the Federal Trade Commission website at Ftc.gov.
If you are struggling to repay your debts, I encourage you to explore the options available to you to help repay them, such as credit counseling, and debt negotiation. To learn more about these services and which may be able to assist you with your debt, I invite you to visit the Bills.com Debt Help page.
I wish you the best of luck in resolving your debt problems, and hope that the information I have provided helps you Find. Learn. Save.
If you are struggling with debt, you are not alone. According to the NY Federal Reserve total household debt as of Quarter Q3 2023 was $17.291 trillion. Student loan debt was $1.599 trillion and credit card debt was $1.079 trillion.
According to data gathered by Urban.org from a sample of credit reports, about 26% of people in the US have some kind of debt in collections. The median debt in collections is $1,739. Student loans and auto loans are common types of debt. Of people holding student debt, approximately 10% had student loans in collections. The national Auto/Retail debt delinquency rate was 4%.
The amount of debt and debt in collections vary by state. For example, in Indiana, 28% have any kind of debt in collections and the median debt in collections is $1721. Medical debt is common and 16% have that in collections. The median medical debt in collections is $748.
While many households can comfortably pay off their debt, it is clear that many people are struggling with debt. Make sure that you analyze your situation and find the best debt payoff solutions to match your situation.