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Consumer Financial Protection Bureau

Consumer Financial Protection Bureau
Daniel Cohen
UpdatedJan 17, 2012
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    3 min read
Key Takeaways:
  • The CFPB started accepting consumer contacts in February 2011.
  • The CFPB's leader, Richard Cordray, was appointed during Congress' winter recess.
  • Read the CFPB's Know Before You Owe if you plan a student or home loan.

The CFPB Will Oversee Banks and Nonbank Businesses that Lend Money to Consumers.

The Consumer Financial Protection Bureau (CFPB) is a federal agency that came into being in July 2011, and is tasked with "... mak(ing) markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products."

According to CFPB chief Richard Cordray, the CFPB will oversee banks, credit unions, securities firms, payday lenders, mortgage-servicing operations, foreclosure relief services, debt collectors and other financial companies. The CFPB started its Web site in February 2011, and solicited suggestions from consumers to learn their top financial concerns. Mortgages, credit cards and student loans topped consumer’s list, Cordray said in his appointment address.

The CFPB has three missions:

  • Education
  • Enforcement
  • Research

To date, the CFPB launched Know Before you Owe, an effort to simplify the HUD-1 mortgage closing disclosure, a prototype credit card contract, and a prototype student loan contract. The CFPB is asking for consumer feedback on each.

Quick Tip

Need a student loan? See the resource Student Loans resource page. Problem with a student loan? Learn more about Student Loan Consolidation.

Regarding loans, the CFPB launched the Student Debt Repayment Assistant, which points borrowers to resources at the Dept. of Education and elsewhere if the borrower cannot repay their student loans. The CFPB set up a similar Web page for borrowers who cannot pay their mortgage.

CFPB Start-Up Tasks

The CFPB was the consumer face of the Dodd-Frank Wall Street Reform and Consumer Protection Act, signed into law in 2010. The CFPB supervises banks and "nonbanks," regardless of size, in mortgages (including originators, brokers, and servicers, and loan modification or foreclosure relief services), payday lenders, and private student lenders. In other markets, the CFPB may supervise "larger participants" after defining what "larger participant" means.

The CFPB is in the midst of asking banks and consumers what "larger participants" are in mortgages, payday lenders, and private student lenders.

Another start-up task for the CFPB is defending itself from its critics in Congress that believe that Dodd-Frank structured the CFPB in a manner that gave too much power to its director. Accordingly, the confirmation of President Obama’s nominee, Richard Cordray, was delayed by Republicans in the United States Senate. In January 2012, Obama issued a recess appointment to install Cordray as director. Because Congress was holding daily pro forma hearings during its traditional winter recess, critics of the recess appointment argue that Cordray’s appointment was illegal. Critics also argue that Dodd-Frank requires that the CFPB not have its full authority without a Senate-confirmed director. Cordray being recess-appointed does not meet that requirement, critics say.

Regardless of the controversy surrounding Cordray’s appointment, Cordray said that the CFPB is moving full-steam ahead on enforcement actions. He said, in remarks following his acceptance speech, that several enforcement actions were in the pipeline.

CFPB and the FTC

In late January 2012, the Federal Trade Commission (FTC) and CFPB agreed how to coordinate their concurrent federal law enforcement and regulatory efforts for consumer financial products and services. Both can write rules, study their effects, and issue reports.

Richard Cordray and FTC Chairman Jon Leibowitz said both agencies will continue to enforce consumer laws. "We have another cop on the beat, and this agreement ensures that businesses will not be doubled-teamed by two agencies," Leibowitz said.

In the memorandum of understanding, the agencies agreed to:

  • Meet regularly to coordinate upcoming law enforcement, rulemaking, and other activities
  • Inform the other agency, absent exigent circumstances, prior to initiating an investigation or bringing an enforcement action. This notice will prevent duplicative or conflicting enforcement efforts and undue burdens on industry
  • Consult on rulemaking and guidance initiatives to promote consistency and reflect the experience and expertise of both agencies
  • Cooperate on consumer education efforts to promote consistency of messages and maximum use of resources
  • Share consumer complaints


RRichard Buskill, Aug, 2021

I was looking for and this site came up I don't know why

JJosh, Aug, 2021

Hello Richard.

When I was searching, I did not come to this website., provide clients information about financial options. Our website provides resources to folks who are seeking specific services.

If you have any other questions please let us know.

Regards, Josh