Chase Mortgage Reviews

Overall rating
1.0 of 5.0 (5 Votes)
Rates & Fees:
Customer Service:
Knowledge & Expertise:'s Review

Chase Mortgage is one of largest mortgage lenders in the US, originating thousands of new mortgage loans each year. You can get a Chase Mortgage Refinance loan, a home purchase loan or even a debt consolidation loan. Chase also offers Chase reverse mortgage loans. Chase Mortgage offers a diverse array of loan products, including fixed rate and ARM products, conforming mortgage loans and jumbo mortgage loans. Chase is a well respected national lender. As of October 2018, Chase is offering a $500 credit to borrowers who choose to receive a paperless mortgage statement and have their monthly mortgage payment taken automatically  from the borrower's personal Chase checking account.

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About Chase Mortgage

Chase Mortgage and Chase Bank in general is a good source of information to help educate borrowers on what products are available and what loan would suit their needs. Chase Mortgage's customer service is knowledgeable and friendly in helping consumers decide which mortgage products they need. As with any big bank, there is the possibility of a slow mortgage application process. Lastly, Chase Mortgage's 1% cash back program can result in thousands of dollars saved over the lifetime of the loan.

Iselin, NJ
Customer Reviews (12)
terrible service
by November 28, 2019

my taxes we 3 weeks late the converted my mortgage to an escroll account and it doubled my mortgage. who can handle a double mortgage>?

Never will I work with them again
by October 24, 2019

They purchased my mortgage from my previous provider. Since that point, I have wasted hours of my time with their customer service team that does not care about the consumer. If you have any other choice, go with anyone other than Chase.

  • 60x60
    October 24, 2019
    What is the specific problem you are trying to resolve with Chase? No problem should take hours of time. I am happy to suggest ways of trying to effectively communicate with them, if you share some details with me.
I've never had problems with mortgage lenders or servicing companies, until Chase
by September 3, 2019

Unfortunately my latest mortgage got sold to them after the close, so I didn't even get to choose them. Unfortunately: 1) they've got the worse website for making payments -- won't give you the flexibility that every other mortgage company I've used has. Can't make early, partial, or extra payments dedicated to principal. Just a bit annoying but indicative of their lack of customer friendliness. 2) they kept losing our proof of flood insurance -- literally provided it to them 4 different times in 3 different ways (website upload, fax, mail), but they still charged me $2k for extra flood insurance that they bought 3) worst customer service -- completely condescending; no access to talk to a manager when they didn't address my concern; and of course no resolution of the issue. 4) lying -- they said they'd reached out to my insurance broker and company multiple times, yet I confirmed with both that they'd not received any notification. So, obviously I would NEVER use Chase as a lender if I had a choice....and going forward, I'll check with the original lender to see if Chase is one of their servicing partners. Avoid my wasted hours and heartburn (and $2k)

Chase loves to rip people off
by August 18, 2018

I applied for a mortgage with Chase because I bank there. I was pre-approved. They asked for $500.00 as a good faith, i gave it to them. My application went to under writing and they denied me because My exhusband let his house foreclose. I gave them the note of that house to prove I wasn't on the loan. They still denied me...... I was able to get a loan and approved through another mortgage company. I asked them to deposit my $500.00 back into my account... Today I look and they only deposited $222.00 bank into my account. I feel they ripped me off

Chase Mortgage Lending Service - HORRIBLE!!!
by March 9, 2018

This letter is a formal complaint regarding my current situation with Chase Mortgage Division. As the Seller I have been treated horrible, and after 67 days our home still has not closed and we still have no closing date. Working with Chase Mortgage has been a nightmare. Our pre-qualified buyer and I decided to use Chase Mortgage Banking since we’re both Chase customers. However, if we had known in advance of the incompetence, inexperience, lack of professionalism and continuous resubmission of documents, we would not have used Chase to close my home. Every time I tried to personally get information from the lender he said I had to ask the buyer, because he couldn’t give me information for privacy reasons. Since when can’t a lender give the Seller information regarding the buyer’s documents status and the closing updates on Seller’s home? History: I put my home on the market December 8, 2017. The buyer and I signed the contract December 30, 2017. January 2, 2018 R. Brown of Chase Mortgage received our contract and said everything looked great and we should be able to close in 35 days or by February 9, 2018. The appraiser came on January 12, 2018 and we renegotiated the price based on the appraiser’s low estimate (that is another complaint), with an addendum to our contract. The new addendum was signed and submitted to Chase on January 21, 2018. By the way, per the original contract the approval letter should have been submitted within 5 business days. That didn’t happen. Our buyer received her approval letter via mail on February 23, 2018. Complaint: On February 6, 2018 when I complained to R. Brown, Home Lending Advisor about the lack of communication on updates, changes, documents, closing and response to questions asked, he said not to speak with him and to solely communicate with our “first time” home buyer for information and feedback in the future. Chase lending has not been responsive to me, the buyer or the Attorney’s office with updates or the closing status. After 67 days, no one knows what is going on. Is this how Chase Mortgage trains their lending staff to treat “valued” mortgage customers, or is this treatment reserved for Blacks and Hispanics? After selling three homes, Chase lending has been the absolute worst experience. The treatment throughout this process is unacceptable. Every promise Chase Mortgage has made has been broken, without apology. This is what I want to happen, immediately. After 67 days with no closing date scheduled or insight, I want to know our exact closing date and time today. I want Chase lending to communicate with me and the buyer directly and have us close as soon as possible, without any more excuses and needless request.