First Federal Bank Reviews

Overall rating
5.0 of 5.0 (4 Votes)
Rates & Fees:
Customer Service:
Knowledge & Expertise:

Bills.com's Review

First Federal Bank Mortgage is part of First Federal Bank of Kansas City. Unlike most banks, First Federal is not part of a nationwide chain. It is owned by its customers and doesn't have to answer to anyone but them. First Federal Bank Mortgage offers a variety of mortgage products, including FHA and VA loans.

First Federal Bank Logo

About First Federal Bank

Established in 1934, First Federal Bank has been serving its customers for a long time, offering a full range of mortgage products, as well as full service banking. Excellent reputation for knowledge and customer service.

Headquarters
Kansas City, MO
Website
Customer Reviews (4)
Professional, Superior Service
by December 18, 2015

First Federal Bank of Kansas City, who ever heard of them? Well, I'm glad I found out about them. Lisa Tepen is a true professional, responsive, organized and knowledgeable. I had several other offers from other banks and websites with their sales pitch. NO B.S. at First Federal. Honest and professional service at a great rate. I had a VA REFI. Their rate beat everybody else's and they helped me work out the VA part also. Thanks also to Amanda Edwards and the rest of the Kansas City Bank team.

Superior Service and Performance
by November 6, 2015

John Sorensen was the most helpful and responsive Home Loan Consultant I have ever dealt with and I have had 8 mortgages. John was better than all of the others by a long shot. John was professional but exceptionally helpful and provided excellent service and assistance with good suggestions and advice that I have never had in my 35 years. I own two properties in two states, so it was not a straightforward simple transaction. John walked me through the process and offered to assist with getting W2 forms from the federal government so I didn't have to deal with the federal bureaucracy, because John took care of it for us. If anyone doesn't contact John at First Federal Bank they will miss out on a wonderful Loan Consultant and the best banker I have dealt with in my life.

Superior Performance
by October 6, 2015

Lisa immediately impressed me with her confidence she could beat any mortgage offering out there for the VA loan. I had shopped around and her offer was by far the best I had found. The loan process took some time due to some unique issues I had to deal with but Lisa was there all the way along. When she sent me the final HUD document there were no surprises. She did exactly what she said she was going to do. It was so very refreshing to see FFB/Lisa stand by their word and deliver what they had promised. I want to say thank you to Lisa and FFB once again because their culture is one of doing honest business in a professional manner. As a veteran I truly appreciate those values. They were simply outstanding in their service.

Easy & simple to get a home refi!
by November 4, 2014

I found this bank thru the Lending Tree. As I worked with Nick, I was still getting "quotes" from other banks, and no one was as polite & honest about the refinance numbers & % they could get me. As I worked thru the process with Nick, he kept me up-to-date on what was still needed. He made the process very easy. I have heard many horror stories from clients about how hard it is to do a refinance with all the newer bank requirements. I had no big problems getting the process done. Nick is the best!

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