PHH Mortgage offers nationwide service through their website and phone consultations. They offer basic information and tools on their website. PHH Mortgage has what looks to be an easy to use web interface for loan applications free pre-approvals, which is helpful for home purchasers. They offer a variety of mortgage products, including conforming loans, jumbo, FHA, and VA. It isn’t clear if they offer Home Equity Loans or Home Equity Lines of Credit. For those purchasing a home, PHH promises (but see the fine print), “As part of our competitive service guarantee, we'll close your loan by the agreed upon closing date – or we’ll pay you $500.
PHH Mortgage is a subsidiary of PHH corporation, headquartered in Mount Laurel, New Jersey, and with a mortgage origination and mortgage servicing division, according to Wikipedia.
According to PHH's website, they are a leading non-bank mortgage originator. While they only have loan officers in seven states, they operate nationwide through their online and phone services. PHH also has a marketing partnership with Realogy Holdings Corp. providing mortgage originations to more than 700 real estate offices. PHH Mortgage offers purchase, refinance, and home equity mortgage loans. They offer a large variety of mortgage products. It is possible to obtain a pre-approval through their online service or by speaking with a loan consultant.
According to Mortgagedaily.com PHH ranked number 10 in mortgage originations for 2016 with $37 billion, down from $41 billion in 2015. PHH offers a wide variety of mortgage products.
Their new "improved" portal screwed up. Gave me a confirmation and NEVER drew Nov payment. Now they want a Late fee and 2 payments. Plus I have to call because they won't let me pay online. Which is wonderful since you can't understand them, no one speaks English period. Last time they royally screwed up my payments, took months to fix. Glorified Loan Shark. Even the web site states Debt collector, not a mortgage company. Ready to refinance or sell just to be rid of them.
You can not even get access to your own account. Now that should tell you a lot about a company your account you pay monthly payments on and they dont allow you to pull it up and see it. Now if your a legitimate mortgage you would not have any problems letting your customers have access to their own accounts they are paying on. So what does that say about this place. I got stuck with them from being a customer of Ocwen Mortgage Co. They sent my loan over to PHH not happy about this crap at all.
PHH has put our family through HELL for 2+ years trying to modify our mortgage due to a serious accident my husband sustained. They CONSTANTLY LOSE YOUR PAPERWORK. THEY ASSURED ME THAT THEY COULD WORK WITH US, BUT DOING ABSOLUTELY NOTHING! HAD TO HIRE AN ATTORNEY BECAUSE NOW THEY SERVED US WITH FORECLOSURE PAPERS! WE ARE ACTIVELY PURSUING A LAWSUIT AGAINST THEM. BEWARE, THEY WILL NEVER DISCLOSE TO ANYONE THE FORMULA THEY USE ON HOW THEY QUALIFY YOU. MY ATTORNEY HAS ASKED MORE THAN 10 TIMES AND THEY WILL NOT ANSWER HIS REQUESTS! TONS OF LAWSUITS AGAINST THEM, HSBC & DEUTCH BANK. ALL NIGHTMARES!!!! DONT USE PHH, HSBC OR DEUTCH BANK! THEY WILL RUIN YOUR LIFE!
I signed up SOLELY so that I could spread the word about how awful my continued experiences with PHH Mortgage / mortgagequestions.com has been. 45 minute holds & then having to hang up while still waiting for customer service to answer; unexplained late fees; no way to have payment withdrawn from bank, payment amounts that change unexpectedly so you can't plan; And I'm trapped until I can refi. That's the worst part. They have no need to change their ways because their customers are CAPTIVE.