Wyndham Capital was founded in Charlotte, NC in 2001 and funded over 15,000 loans. Wyndham Capital attributes its success to its strong customer service team and world-class technology to create a smooth and easy loan application process. Wyndham Capital is a direct mortgage banker and will work with consumers on every step of the process from start to finish.
Wyndham Capital offers a quick loan process thanks to its streamlined, automated underwriting process. Wyndham Capital has a A+ rating with the Better Business Bureau and offers customer service that is both informative and responsive.
After going over the refi details and pulling my credit reports and giving me a quote, the next day the loan officer Brandon Brown calls to tell me that the rate has gone up. Since he didn't 'lock' in my rate, my new rate is much higher. My argument was that we had already discussed the details which is the reason I had agreed to the rate and thus chosen to move forward with the refi and allowed my credit to be pulled. Why would he not lock in this rate for me? Clearly he was not looking out for my interest. Then again he wasn't looking out for the bank's interest either. Since they lost this deal, no closing costs earned. Perhaps it was just pure incompetence. You can be the judge. I will definitely never use this bank ever again.