Ask Bill your personal finance question

Collection Agency Charges

Are fees and interest added by a collection agent legal?

Can a collection agency charge me $372 for a $50 bill?

Read full question
Bill's Answer
4.9
/5.0
(14 Votes)

Collection Agency Charges | Male call center employee
Highlights

  • A collection agent cannot add fees or charges if state law prohibits the practice.
  • Collection agents can add fees if the contract you signed allows it.
  • Most collection agents have no idea if they can charge fees, so they don't.

Collection agency charges might be illegal. Collection agencies must follow two sets of rules when collecting debts from consumers.

Collection Agency Charges & the Fair Debt Collection Practices Act

The first set of rules are found in the federal Fair Debt Collection Practices Act (FDCPA). The FDCPA applies to all collection agents, and protects all US residents. Under the FDCPA, collection agents may not engage in unfair practices when they try to collect a debt. One unfair practice listed in the FDCPA is trying to collect any interest, fee, or other charge on top of the amount you owe. In other words, collection agents cannot add anything extra to an account it is collecting. There are two exceptions to this rule:

  • The contract that created the debt allows the charge, or
  • Your state law allows the charge

Do not assume the collection agent can charge you interest or fees. Almost all collection accounts come without any documentation. In fact, most collection accounts are not physical file folders, which is what one might expect, but instead are lines on a spreadsheet or entries in an database.

Therefore, in almost all cases, collection agents will have no evidence of what the contract you signed contains. Your contract you signed might have clause that reads something like, "Collection agents can charge 10% interest and whatever fees they want" or the contract could be silent on the rights of collection agents. Because they don’t have the contract, a collection agent does not know if it can add mystery fees one way or another.

Smart collection agents do not add fees or interest to collection accounts because they know they can’t prove they have the right to ask for them. Aggressive collection agents, on the other hand, add fees in hopes consumers don’t know their rights under the FDCPA.

Bills.com is not aware of any state that outlaws the collection of interest on collection accounts. (Readers, if you know of any please add a comment below.) Therefore, you must refer to your contract with the creditor to see if it spells out the interest or fees collection agents can charge you.

Tip
Get a free consultation with a pre-screened debt consultant., to see if working with a professional debt relief firm will save you money and is right for your individual financial situation.

Collection Agency Charges & State Laws

States With Debt Collection Laws
Sources: Bills.com
Arizona
California
Colorado
Connecticut
DC
Florida
Georgia
Idaho
Illinois
Iowa
Louisiana
Maryland
Massachusetts
North Carolina
Oregon

Fifteen states have laws that mirror, or in some cases, offer stronger protections to consumers than the federal FDCPA. (See the table at right.) These protections include adding original creditors to the description of who is covered by the debt collection laws, additional consumer protections, and additional damages consumers can claim for violations. Make sure that if your state offers you extra protections, you understand what these are.

Most of the 15 states with collection agency laws add limits on when and how many times a collection agent or original may contact a consumer. Some define debt validation more extensively than the FDCPA. Some states prohibit communications to a consumer at their workplace, or restrict in-person contacts. Some make violating their state collections laws a crime. Others allow state agencies to tack-on collections fees, but restrict the amount. It's your responsibility to know the laws in yours state, so you can protect yourself from improper collections.

Collection Agency Charges — Now What?

Just because someone claims you owe a debt doesn’t mean that you do. Any time a collection agent or original creditor contacts you to collect a debt, send a debt validation notice. A debt validation will establish the collection agent's right to collect the debt, and how much the original creditor said you owed. The collection agent must provide, at minimum, the following pieces of information:

  • The name and address of the original creditor
  • A statement from the original creditor the debt is valid
  • The amount of the original debt
  • Copies of judgments (if applicable)

As mentioned above, some states require more pieces of information when validating a debt, and here is where it pays to understand your state’s laws.

When a collection agent or original creditor offers incomplete validation, send it a notice of insufficient validation. You are not required to pay a debt a collection agent or original creditor cannot validate. You have the right to dispute (argue about) the amount due, especially when it conflicts with your records. A collection agent violates federal law, and perhaps your state law, when it attempts to collect a debt it cannot validate. File a complaint with your state attorney general’s office and the FTC if a collection agent or original creditor violates the law.

If your state is listed in the table above, follow the link to learn more about the state laws protecting you. File a complaint with your state’s attorney general and the FTC if a collection agent violates your state laws or the FDCPA. Also, consult with a lawyer who has consumer rights or FDCPA experience. You may have a private right of action (a legal reason to file a lawsuit) against the collection agent.

If your state is not listed in the table above, contact your state attorney general's office to learn what, if any, consumer protection laws your state offers.

Collection Agency Charges — Statute of Limitations

If the collection agent validates the debt, then look to your state’s statute of limitations to learn if you have a legal obligation to pay the debt. See the Bills.com Statute of Limitations Laws by State resource to learn the statute of limitations on your debt. If the statute of limitations clock has run out on your debt, the collection agent or original creditor can in all but two states ask you to pay the debt. But collection agents violate the FDCPA if they file a lawsuit on expired debt.

Struggling with debt and not sure what solution is best for your situation? Let the Bills.com Debt Coach review your debts and give you your options to resolving them.

See the Bills.com article Collections Agencies, Collections Laws and Your State’s Statute of Limitations to learn how to handle debt where the statute of limitations has not expired.

I hope this information helps you Find. Learn & Save.

Best,

Bill

Bills.com

Get Debt Help!
4.9
/5.0
(14 Votes)

People also like to Read

Brad Stroh

Debt Relief Options | Compare which debt relief option is best between Consumer Credit Counseling Services and Debt Settlemen... Read more >>

Brad Stroh

9 do-it-yourself debt solutions, including how to stop a collector's calls, validate debt, dispute an error in your credit re... Read more >>

Mark Cappel

Get Out of Debt Free | The lowest-cost method of getting out of debt for free is bankruptcy. You have other options, too, and... Read more >>

Daniel Cohen

Review your debt consolidation options. Find the right way to pay off your debt. Pay attention to debt consolidation reviews ... Read more >>

Mark Cappel

Learn about credit cards. Find low interest credit cards. Understand how to use credit cards to boost your credit. Make sure ... Read more >>

0 Comments

1500 characters remaining
loading...