You raise two separate issues regarding your credit report: Chase closing your account and the derogatory comment in your credit report regarding the Bank of America account. I will deal with the Chase issue first.
The Credit Card Accountability Responsibility and Disclosure Act of 2009 is an amendment to the Truth in Lending Act. The Credit CARD Act of 2009 is designed to make communications from credit card issuers clearer to consumers, and not necessarily lower interest rates or prevent issuers from lowering credit limits arbitrarily.
Banks have the right to close credit card accounts. Under the Credit CARD Act of 2009, banks can still close accounts, but need to give customers notice. You mentioned in your question that Chase had closed the account "arbitrarily." You also said that Chase said it closed the account because of inactivity. Here, it appears Chase noticed you were not using the account, and gave you notice that it was closing the account. Based on the facts you provided, I do not see a violation of the law here.
When Chase closed the account, your credit rating sustained some slight damage. If you convince Chase to reopen the account (which is certainly possible) your credit score will again suffer a slight decrease. Unless you plan to use the account soon, I would recommend you let the account go. A mortgage broker reviewing your history will not give much thought to an Amazon-Chase credit card you used infrequently for online purchases and may have opened to get a sharp deal on express shipping.
I suggest you focus your efforts on repairing the derogatory Bank of America entry.
Bank of America Credit Report
Regarding the issue you are having with Bank of America and your credit report, because you seem baffled by what led to the derogatory comment on your credit report and cannot extract a reasonable explanation from Bank of America, you may be able to use that to your advantage. My reasoning here is that if you cannot explain succinctly what went wrong, Bank of America probably cannot either, and that you have a chance that the derogatory item will be removed if disputed. The rest of my message explains how to dispute an item on your credit report.
Inaccurate Credit Reports
The information contained in a credit report is an imperfect snapshot of a consumer's financial life from 60 to 90 days ago. In fact, credit reports are notoriously inaccurate.
The General Accounting Office reports that of the 52 million free credit reports requested of the credit reporting agencies (commonly called "credit bureaus") through AnnualCreditReport.com, 25% of those reports resulted in a dispute. Of those disputes, only 25% were verified as accurate. According to a 2004 Federal Reserve Board report, 79 percent of credit reports may contain some type of error and that about 25 percent of all consumer credit reports may contain errors that can result in the denial of access to credit.
The Fair Credit Reporting Act (FCRA), a federal law, requires consumer credit reporting companies to report accurate information. If you find any inaccurate information in your credit report, you should dispute the credit report listing with the bureau in question.
Steps to Dispute Credit Report
The Federal Trade Commission lists the following steps as the appropriate method for resolving credit reporting inaccuracies:
Step 1: Get Your Credit Report
An amendment to the FCRA requires each of the nationwide consumer reporting companies -- Equifax, Experian, and TransUnion -- to provide you with a free copy of your credit report, at your request, once every 12 months.
The three nationwide consumer reporting companies have set up a Web site, toll-free telephone number, and mailing address through which you can order your free annual report. To order, visit AnnualCreditReport.com, call 1-877-322-8228, or complete the Annual Credit Report Request Form and mail it to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281. You can print this form (PDF). Do not contact the three nationwide consumer reporting companies individually. They provide free annual credit reports through AnnualCreditReport.com, 1-877-322-8228, and Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281.
You may order your reports from each of the three nationwide consumer reporting companies at the same time, or you can order from only one or two. The law allows you to order one free copy from each of the nationwide consumer reporting companies every 12 months.
You need to provide your name, address, Social Security number, and date of birth. If you have moved in the last two years, you may have to provide your previous address. To maintain the security of your file, each nationwide consumer reporting company may ask you for some information that only you would know, like the amount of your monthly mortgage payment. Each company may ask you for different information, because the information each has in your file may come from different sources.
Step 2: Look for Errors
Review the report and compare the information it contains to information you know to be accurate. In particular, make sure the report contains your accurate:
• Social Security number
• Address and previous addresses
• Accounts and account numbers
If any of the above information is inaccurate, the consumer credit reporting company may have added incorrect information to your account accidentally. This is very common. Alternatively, someone may be using your identity.
Under the FCRA, both the consumer credit reporting company and the information provider (that is, the person, company, or organization that provides information about you to a consumer reporting company) are responsible for correcting inaccurate or incomplete information in your report. To take advantage of all your rights under this law, contact the consumer reporting company and the information provider.
Step 3: Correct the Errors
Tell the consumer reporting company, in writing, what information you think is inaccurate. Include copies (NOT originals) of documents that support your position. In addition to providing your complete name and address, your letter should clearly identify each item in your report you dispute, state the facts and explain why you dispute the information, and request that it be removed or corrected. You may want to enclose a copy of your report with the items in question circled. Your letter may look something like the one below. Send your letter by certified mail, "return receipt requested," so you can document what the consumer reporting company received. Keep copies of your dispute letter and enclosures.
Consumer reporting companies must investigate the items in question -- usually within 30 days -- unless they consider your dispute frivolous. They also must forward all the relevant data you provide about the inaccuracy to the organization that provided the information. After the information provider receives notice of a dispute from the consumer reporting company, it must investigate, review the relevant information, and report the results back to the consumer reporting company. If the information provider finds the disputed information is inaccurate, it must notify all three nationwide consumer reporting companies so they can correct the information in your file.
When the investigation is complete, the consumer reporting company must give you the results in writing and a free copy of your report if the dispute results in a change. This free report does not count as your annual free report. If an item is changed or deleted, the consumer reporting company cannot put the disputed information back in your file unless the information provider verifies that it is accurate and complete. The consumer reporting company also must send you written notice that includes the name, address, and phone number of the information provider.
If you ask, the consumer reporting company must send notices of any corrections to anyone who received your report in the past six months. You can have a corrected copy of your report sent to anyone who received a copy during the past two years for employment purposes.
If an investigation doesn't resolve your dispute with the consumer reporting company, you can ask that a statement of the dispute be included in your file and in future reports. You also can ask the consumer reporting company to provide your statement to anyone who received a copy of your report in the recent past. You can expect to pay a fee for this service.
Step 4: Dispute Errors
Tell the creditor or other information provider, in writing, that you dispute an item. Be sure to include copies (NOT originals) of documents that support your position. Many providers specify an address for disputes. If the provider reports the item to a consumer reporting company, it must include a notice of your dispute. And if you are correct -- that is, if the information is found to be inaccurate -- the information provider may not report it again.
To obtain a sample of a dispute letter please visit the Bills.com Debt Self-Help Center.
The three major consumer credit report companies also offer consumers the ability to dispute a credit listing online:
|File a credit dispute online at Equifax||File a credit dispute online at Experian||File a credit dispute online at TransUnion|