Bank of America Mortgage Reviews

Overall rating
1.0 of 5.0 (5 Votes)
Rates & Fees:
Customer Service:
Knowledge & Expertise:

Bills.com's Review

As one of the nation's mortgage leaders, Bank of America Mortgage maintains strong client relationships with responsiveness, innovation, and market knowledge. Bank of America offers a variety of loan products, including home loans, refinance loans, purchase mortgages, reverse mortgages and debt consolidation loans. They have a national footprint and are one of the largest retail lenders in the country, combined with their acquisition of Countrywide. Bank of America has a full suite of fixed rate and ARM products, including conforming mortgage loans and jumbo and subprime mortgage loans.

Related Provider Reviews: Bank of America Reverse Mortgage and Bank of America Debt Consolidation

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About Bank of America Mortgage

Bank of America Mortgage gives borrowers many mortgage loan options with good rates. They have a helpful customer service team and provide helpful information on mortgage refinancing, buying a new home, and foreclosure. Bank of America Mortgage also provides an online tool to check the status of mortgage application to keep you inform of your loan application process. Bank of America Mortgage takes care of returning clients making them good for a long-term relationship.

Headquarters
Charlotte, NC
Customer Reviews (8)
Cannot Recommend
by September 3, 2016

Went through mortgage process with a BOA banker in Detroit. Most of the time he acted like I was bothering him. I had no problem qualifying and continued with the process. He delayed sending me the lending paperwork until it was closer to my proposed closing date. It turns out he raised the interest rate on the paperwork, likely thinking it would be too late for me to go with a different lender. I inquired about the change and was ignored. I dropped them and will never use them again.

refi hell
by June 24, 2014

BofA is my current mortgage holder on my condo/primary residence. I called one day and spoke with a very nice, competent rep to take the application. My property is work $730K; I owe $230K. I own another property for which I will take equity ($235K) from the primary residence to pay off, so I'm left with one mortgage and LESS $$ outlay. Credit scores in 800s, no credit card debt, no auto loans, six-figure salary PLUS bonuses, 25 years w/my employer, solid condo assn...you wouldn't believe the hell I'm in

Something inefficient or fishy about BA online mortgage payment
by June 19, 2014

We have a checking account with BA and a mortgage with BA. If I want to make an online payment today, the earliest day it will leave the checking account is not today nor tomorrow. It is about 5 days later. Now after that it takes another 7 days to clear from my account. Why does it take so long?

Horrible Experience
by January 28, 2014

I had used Countrywide as my source of financing and then they sold out to Bank of America. We have nothing but terrible experiences since then. The worst being the last month. Our home had burnt down Thanksgiving morning while we were out of town last year, 2013. Our insurance company then sent Bank of America a check on December 10 for the payoff amount. They sat on the check for nearly a month, 25 days to be exact. I called them to see what was going on and they said they could not find the check.

Incompetent! BOA Cust for 20years moving all other accounts after this ordeal.
by September 13, 2013

Everyone one I dealt with in Richmond Center was completely unable to think critically or comprehend written words. Once they misinterpreted the inspection reports on the most minor issue to a doorframe there was no going back. I had to finally threaten to yank the loan completely to get to close. No straight answers ever. Moving goalposts. Couldn't understand contract close by date and the close date THEY chose could be different dates. It was like they had never done this before.

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