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American Debt Relief Review June 2026

American Debt Relief is a debt settlement company with strong customer reviews and no upfront fees.
Betsalel CohenJun 22, 2026
Get rid of your debt faster with debt relief

Get rid of your debt faster with debt relief

Take the first step towards a debt-free life with personalized debt reduction strategies.

Get rid of your debt faster with debt relief

Choose your debt amount

$25,000

$1,000$100,000

Or speak to a debt consultant  844-731-0836

Editor’s Note
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At Bills.com, we strive to help you make financial decisions with confidence. While many of the products reviewed are from our Service Providers, including those with which we are affiliated and those that compensate us, our evaluations are never influenced by them.

Best for no upfront fees and a client-controlled account

American Debt Relief logo
Overall rating:
4
Bills.com rating
Go to the provider’s site

American Debt Relief, LLC is a debt settlement company based in Plano, Texas. Incorporated in 2012 and led by CEO Joel Mussat, it negotiates with creditors to reduce the balances clients owe on unsecured debts (credit cards, personal loans, and medical bills) for people with at least $10,000 in qualifying debt. The company describes its client base as "thousands" and earned an A+ rating from the Better Business Bureau in March 2026.

Type of Debt SettledCredit cards, personal loans, medical bills, certain private student loans
Program Length24 to 48 months (average about 28 months)
Customer Service HoursMon-Fri 7 am-11 pm CT · Sat 8 am-8 pm CT
Coverage

Most states; not available in all states, including New Jersey

Accreditation

BBB A+ (accredited March 2026); ACDR member; IAPDA-affiliated; Virginia SCC licensed

key featuresKey features
  • No upfront fees. ADR earns nothing until it negotiates a settlement you approve and fund.
  • You own and control the dedicated savings account. Only you can authorize payments from it.
  • Member of the Association for Consumer Debt Relief (ACDR), IAPDA-affiliated, and licensed by the Virginia State Corporation Commission.
  • No fee on any account settled without ADR's involvement.
  • Free consultation with no obligation.

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American Debt Relief: Top Features

Established company

American Debt Relief is a debt settlement company. It negotiates with your creditors to try to reduce the total amount you owe on unsecured debts, things like credit cards, personal loans, and medical bills. 

Debt settlement is not a loan. It doesn't consolidate your balances or fix your credit report. What it does is attempt to get creditors to accept less than the full amount owed, typically after accounts have fallen behind.

How the program works

How the program works:

  1. You get a free consultation with a debt relief specialist to see if you're eligible.
  2. You enroll qualifying unsecured debts in the program.
  3. Each month, you make one deposit into a Special Purpose Savings Account that you own and control.
  4. As your savings grow, American Debt Relief negotiates with your creditors.
  5. You approve every settlement before any payment goes out.
  6. Once you approve a deal and it's funded, ADR charges its fee.

Program length

Your first settlement offer typically takes six months or more to arrive.  The full program runs 24 to 48 months for most clients, with an average of about 28 months. 

Program outcomes

For clients who complete the program, ADR reports approximate savings of 55% before fees, or about 30% after fees.  Those are real numbers for people who stay the course.

The harder question is who completes it. ADR doesn't publish a completion rate. Its own disclaimer acknowledges that not all clients finish "for various reasons, including their ability to save sufficient funds." The debt-settlement industry has acknowledged that about 25% of clients don't settle any accounts at all, a figure the CFPB has cited as an industry admission. 

What shapes your outcome:

  • Your deposit consistency. The program depends on building savings steadily. Miss deposits and settlements stall.
  • Your creditors. Most major card issuers maintain a policy of not working directly with settlement companies, so some accounts may not settle. 
  • Your debt load. Larger balances take longer and leave more time for creditors to pursue collection action.

Customer reviews on Trustpilot are strongly positive. Clients cite successful settlements, helpful advisors, and a clear process. BBB reviews tell a different story for a smaller group: surprise fees, delays, and creditor lawsuits filed during the program. Both are real outcomes. Which one you experience depends heavily on your specific debts and your ability to stay in the program.

Is American Debt Relief legit?

Yes. American Debt Relief is a legitimate debt settlement company with a clean regulatory record.

Accreditations and licensing:

  • BBB: A+ rating, accredited since March 9, 2026. 
  • ACDR: Member of the Association for Consumer Debt Relief, the industry's primary trade body, formed in May 2025 from the merger of the American Association for Debt Resolution (AADR) and the Consumer Debt Relief Initiative (CDRI). 
  • IAPDA: ADR displays International Association of Professional Debt Arbitrators affiliation on its website. 
  • State licensing: The company is licensed by the Virginia State Corporation Commission (License No. DSP-9) and describes itself as licensed in every state it operates. 

No federal or state enforcement actions, from the CFPB, FTC, or any state attorney general, were found against American Debt Relief, LLC as of June 2026.

Customer ratings:

PlatformScoreReviews
Trustpilot4.9 / 58,211 reviews
BBB (customer reviews)3.26 / 543 reviews

The gap between those two numbers is worth understanding. Trustpilot's large volume reflects broad customer sentiment, and the vast majority of reviews are positive. The BBB score is lower and based on fewer reviews. Reviews on the BBB website tend to skew negative in general. BBB complaints reveal specific patterns: unexpected fees tied to the third-party savings account, slower-than-expected settlement timelines, and creditor lawsuits filed while clients were enrolled. ADR responds to most BBB complaints and typically resolves them by canceling the account and returning remaining savings.

American Debt Relief pros and cons

Pros
  • No upfront fees. ADR earns nothing until it negotiates a settlement you approve and fund. 
  • You own and control the dedicated savings account. Only you can authorize payments from it. 
  • A+ BBB rating, earned March 2026.
  • ACDR member, IAPDA-affiliated, Virginia SCC licensed.
  • 4.9 out of five stars on Trustpilot across more than 8,200 reviews. 
  • No fee on any account settled without ADR's involvement. 
  • Publishes credit, lawsuit, and tax risk disclosures on its FAQ and footer, which is more transparent than many competitors. 
  • Potential savings of about 30% of enrolled debt after fees, for clients who complete the program.

Cons
  • Fees run up to 25% of enrolled debt. On a $20,000 balance, that could mean up to $5,000 in fees. 
  • Settlement hurts your credit. Research cited by the National Consumer Law Center found a median credit score drop of about 161 points within six months of enrollment. 
  • A settled account can stay on your credit report for up to seven years from the date of first delinquency. 
  • The program takes 24 to 48 months. Some clients take longer.
  • Creditors can still sue you during the program. Debt settlement provides no automatic stay; that protection only exists in bankruptcy. 
  • Forgiven debt is generally taxable income. You may owe taxes on the settled amount unless you qualify for an insolvency exclusion. 
  • Most major card issuers maintain a policy of not working directly with debt-settlement companies, so not every creditor will negotiate, regardless of which provider you use. 
  • Not available in all states, including New Jersey. 

How much does American Debt Relief cost?

ADR charges a performance-based fee of 22% to 25% of your enrolled debt. You pay nothing upfront. The fee applies only after ADR negotiates a settlement, you approve it, and a payment is made. 

Here's what that looks like in dollars:

Enrolled debtFee at 22%Fee at 25%
$10,000$2,200$2,500
$20,000$4,400$5,000
$30,000$6,600$7,500

Beyond ADR's fee, a third-party payment processor administers your dedicated savings account and charges its own fee. ADR doesn't publish that amount on its website, so ask for specifics when you speak with a specialist.

The tax side. When a creditor forgives debt, the IRS generally treats the forgiven amount as taxable income. So on a $20,000 debt where you settle for $12,000, you may owe taxes on the $8,000 that was forgiven. If you were insolvent at the time of settlement, you might qualify for an exclusion using IRS Form 982. Talk to a tax professional before enrolling. 

Fees may vary by state.

ADR's savings disclaimer, verbatim:

*Clients who are able to remain with the program and resolve all their debt realize approximate savings of 55% before fees, or 30% including our fees, in 24 to 48 months. All claims above are based on enrolled debts. Not all debts are eligible for enrollment. Not all clients complete our program for various reasons, including their ability to save sufficient funds. All estimates are based on prior results, which will vary based on specific circumstances. We do not guarantee that your debts will be lowered by a specific amount or percentage or that you will be debt-free within a specific period of time. We do not assume consumer debt, make monthly payments to creditors or provide tax, bankruptcy, accounting or legal advice or credit repair services. Not available in all states. Please contact a tax professional to discuss tax consequences of debt forgiveness. Please consult with a bankruptcy attorney for more information on bankruptcy. Not all creditors will negotiate debt resolution with third parties and some creditors will only negotiate under certain circumstances, such as a charge-off. You may be subject to collection activity or lawsuits by creditors or collectors if you are not making regular monthly payments. American Debt Relief, LLC is licensed by the Virginia State Corporation Commission: License No. DSP-9.* 

Source: www.americandebtrelief.com

Other important considerations when choosing American Debt Relief

Settlement makes sense for some people. For others, a different path works better.

Credit score damage

Credit damage is real and significant. To build the savings needed for settlements, most clients stop making payments on enrolled debts. Those missed payments get reported to the credit bureaus. Research cited by the National Consumer Law Center found a median credit score drop of about 161 points within six months of enrollment.  A settled account stays on your report for up to seven years from the date of first delinquency under the Fair Credit Reporting Act.  Read more: [how debt settlement affects your credit](/learn/debt/debt-settlement-credit-impact).

Taxes on forgiven debt

Taxes can add to the cost. Canceled debt is generally taxable income, and the IRS treats it that way whether or not you receive a 1099-C form. If you're insolvent when the debt is forgiven, you may qualify for an exclusion via IRS Form 982. Don't assume you do; confirm with a tax professional first.

Lawsuit risk

Creditors can still sue you. Unlike bankruptcy, debt settlement provides no automatic stay. The CFPB warns that working with a settlement company may lead creditors to file credit card lawsuits and other collection lawsuits. This isn't hypothetical; it shows up regularly in ADR's BBB complaint history.  

When ADR may make sense

When settlement could make sense:

Settlement may be worth considering if you can't afford minimum payments on unsecured debt, don't want to file bankruptcy, and can make consistent monthly deposits for two to four years.

Alternatives to consider

Alternatives to consider:

  • Debt management plan (DMP). A nonprofit credit counselor negotiates reduced interest rates, typically 7% to 10%, and you repay 100% of principal over three to five years. Better fit if you can afford full repayment. 
  • Chapter 7 bankruptcy. Discharges most unsecured debt in about three to four months. Stays on your credit report for about 10 years. Triggers an automatic stay immediately, meaning all collections temporarily stop. Forgiven debt through bankruptcy is not taxable. Better fit if debt is unmanageable even with a reduced payment plan, and you don’t own much or anything that the bankruptcy court would force you to surrender.
  • DIY negotiation. You can call your creditors directly and negotiate on your own, for free. The CFPB notes that issuers who work with settlement companies generally offer consumers the same settlement rates when they call directly. You skip the 22% to 25% fee entirely. 

Where is American Debt Relief available?

American Debt Relief is not available in all states. The company's website explicitly names New Jersey as an excluded state. A complete list of excluded states isn't published online, so call 1-800-752-3612 to confirm availability in your state. 

You generally need:

  • At least $10,000 in unsecured debt. Credit cards, personal loans, medical bills, store cards, certain lines of credit, and some private student loans may be eligible. Mortgages, auto loans, and home equity debt aren't. 
  • Financial hardship. The program is designed for people who can't pay or continue to pay minimum monthly payments without hardship. 
  • Residency in an eligible state. Services aren't available everywhere. New Jersey is explicitly excluded. Contact ADR to confirm your state. 

American Debt Relief customer service and satisfaction

American Debt Relief holds strong ratings on Trustpilot; BBB reviews reflect a smaller, more mixed picture. The gap is worth understanding before you enroll.

PlatformScoreReviews
Trustpilot4.9 / 58,211 reviews
BBB (customer reviews)3.26 / 543 reviews

Positive Trustpilot reviews cite successful settlements, helpful advisors, and a clear process. BBB complaints surface patterns: unexpected savings-account fees, slower timelines, and creditor lawsuits filed during the program. ADR typically resolves BBB complaints by canceling the account and returning remaining funds. Ratings as of June 2026.

How do I contact American Debt Relief?

New ClientsCurrent Clients
Phone1-800-752-36121-800-976-4872
HoursMon-Fri 7 AM-11 PM CT; Sat 8 AM-8 PM CTMon-Fri 8 AM-7 PM CT
Emailaccountsupport@americandebtrelief.com
Portalmy.americandebtrelief.com
Address6860 N. Dallas Pkwy, Ste. 200, Plano, TX 75024

The consultation is free and carries no obligation.

Compare To

4.65/5
Full Star
Full Star
Full Star
Full Star
Half Star
Bills.com rating

Good for: Overall Debt Reduction

Debt Settled
Credit cards, medical bills, unsecured debt
Program Length
Custom to client. Typically 24-48 months
Customer Support
Phone support 7 days a week
Accreditation
Association for Consumer Debt Relief (ACDR) and International Association of Professional Debt Arbitrators (IAPDA)
4.6/5
Full Star
Full Star
Full Star
Full Star
Half Star
Bills.com rating

Good for: Variety Of Unsecured Debt

Debt Settled
Credit cards, medical bills, personal loans, private student loans, collections, business debt
Program Length
24-48 months
Customer Support
Mon-Fri 8am-Midnight, Sat 8am-11pm, Sun 8am-10pm, all Eastern Standard Time
Accreditation
BBB A+ (since 2013), ACDR Member, IAPDA Platinum
Get rid of your debt faster with debt relief

Get rid of your debt faster with debt relief

Take the first step towards a debt-free life with personalized debt reduction strategies.

Choose your debt amount

$25,000

$1,000$100,000

Or speak to a debt consultant  844-731-0836

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